The Wirefly Commitment to Total Customer Satisfaction
At Wirefly, we are committed to your total satisfaction. That's why we created the Wirefly Satisfaction Guarantee; it helps take the stress out of choosing the right cell phone, smartphone, or other mobile device. Order any cell phone, smartphone, tablet PC, or wireless PC card with a wireless service plan and if you don't like your purchase, we'll swap it for another model OR refund 100% of your purchase price (excluding shipping and processing fees).
No-Risk Approach to Trying a New Cell Phone or Smartphone
Make and receive calls. See how it feels in your hands. Check out the reception in your own neighborhood. You can't do that in any retail store!
Free Return Shipping
Every order we activate with a wireless service plan ships with a postage-paid return label. To return your phone, simply call for a Return Authorization number, write it on the return label, and ship it back at no cost to you. (Free return shipping is not available on equipment-only purchases such as prepaid devices, unlocked phones, accessory-only orders, etc.)
To request a return or exchange, simply:
- Call our Customer Service department within 14 days of the activation date shown on your sales receipt to obtain a Return Authorization (RA) number.
- Send everything you received in the shipment back to us within 7 days of receiving your RA number.
IMPORTANT: If you have established a new wireless account and wish to cancel it, you must call your wireless service provider to deactivate your account within 14 days of the activation date shown on your sales receipt in order to avoid their Early Termination Fees.
Restrictions apply. View our Return & Exchange Policy for details.
These terms do not apply to Home Services: DISH Network or Front Point Security.