Simply put, we promise that:
- We will only ask for personal information required to complete your order.
- We will use security safeguards such as SSL encryption to protect your information.
- We will never use your personal information for the purpose of spam.
Protecting Your Privacy and Security
We value the relationship we have with our users and customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and exceeding our own internal standards and best practices.
Simplexity will notify you of:
- What personally identifiable information is collected from you through the Web site;
- How the information is used;
- With whom the information may be shared;
- What choices are available to you regarding collection, use and distribution of the information;
- What security procedures are in place to protect the loss, misuse or alteration of information under Simplexity’s control; and
- How you can correct or update your information.
What Information We Collect and How We Use It
Non-Personally Identifiable Information
We collect location information in order to improve your shopping experience. If you shop for location-specific products such as a wireless or satellite rate plan, we ask for a zip code and record this information via a cookie so that we may display only services which are available in your area. We also save this information so that we don’t have to ask for it again on your next visit.
We also collect information about your computer, including without limitation hardware, software and configuration information, your IP address, operating system, browser type, domain name of your Internet service provider, URL, access times and/or referring Web site address. We use this information to evaluate and track your order, help administer our Web site, examine overall traffic trends and to help improve our site and make your browsing and purchasing experience more enjoyable. We also use this information to improve the design and content of our Web site, personalize your Internet experience, analyze service usage, track user activity and minimize fraud.
This site makes use of a technology designed to enhance your browsing experience and to monitor and enhance the effectiveness of marketing activities conducted by us and/or our business partners or affiliates. The technology makes use of a small and transparent Java. Aggregate reporting information is collected and made available to us and/or our business partners or affiliates. No personal or personally identifiable information is gathered or used in this process.
Online Preference Marketing
Personally Identifiable Information
When you place an order for products or services we collect certain types of personally identifiable information required to fulfill those product and/or service order, including (1) contact information (such as name, address, e-mail address, and telephone number); (2) payment information (such as credit card number); and/or (3) ID verification information (such as credit card number, date of birth, Social Security Number, and/or Driver's License Number).
We collect ID verification information to determine your eligibility and/or process your application We, and/or the service provider, may perform an identity and/or credit check as a part of our fraud protection and order fulfillment process. In the event that your order is not approved by the service provider of your choice without a deposit, we may also submit your data to an alternate service provider who also may perform an identity and/or credit check.
If you would like to place an order but are reluctant to provide this information online, you may provide it to us by telephone during our normal business hours. For wireless products and services, telephone agents are available when the Order By Phone button is visible on one of the shopping pages of our site. Simply click on this button to speak to an agent and provide your information over the phone. For home connectivity services, telephone agents are available Monday through Friday, 9AM to 6PM. They can be reached at 1-800-998-3474 for satellite services and 1-800-401-0158 for security services.
Forward-To-A-Friend and Refer-A-Friend
If you choose to use our email forwarding functionality or our referral service to tell a friend about our Web site, we will ask you for your friend’s name and email address. We will automatically send your friend the forwarded email or a one-time promotional email, as applicable. We use this information for the sole purpose of forwarding the email or sending the one-time promotional email and delete the information afterwards.
Supplementation of Information
We may, from time to time, supplement the information we collect online with outside records (e.g., information from our strategic partners, service providers, or the United States Postal Service) to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you.
Affiliate Sign-Up Process
Live Help and Chat Function
To better serve you and promptly address your questions regarding our wireless and/or home connectivity products and/or services, we also maintain a Live Chat function through which we can respond in real time to your questions. Information collected through Live Chat sessions may be monitored or recorded by us or by our Live Chat platform provider. This information allows us to complete or update your order, train employees and provide high-quality customer service.
During and/or after your visit to our Web site, we may ask you questions about our products and services and/or your shopping experience. If you submit answers to these questions, we may place your answers and your first name on our Web site to inform other customers and improve their shopping experience, but we will not list any personally identifiable information other than your first name without first receiving your approval to do so.
Sharing of Your Information
Trusted Third Parties
Co-branded Web Sites and Offers
We may disclose personally identifiable information in response to or in connection with judicial or regulatory proceedings or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
We have put in place multiple levels of physical and electronic security to safeguard and help prevent unauthorized access to our systems, maintain data security and securely use the information we collect. These measures include secure Web pages, VeriSign SSL certificate ensuring the privacy and security of order information, and HackerSafe certification, representing the highest security scanning standards of the U.S. government and all major credit card providers. All information submitted is protected by our secure server, which automatically encrypts your personally identifiable information so that it cannot be read while traveling over the Internet.
Reviewing and Making Choices About the Use of Your Information
Reviewing and Updating Your Information
If you would like to review, update and/or correct the personally identifiable information that we have collected from you online, simply send your request via certified mail to: Simplexity, LLC, c/o Privacy Administration, 10790 Parkridge Boulevard, Suite 200, Reston, VA 20191 or via e-mail to email@example.com. For wireless service customers, you may also send your request via the Customer Support feedback section in our customer service center. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections to your personal information.
If you prefer not to receive marketing information, including emails, from us, or wish to deactivate your account information if you are no longer an active customer, simply send your request via certified mail to: Simplexity, LLC, c/o Privacy Administration, 10790 Parkridge Boulevard, Suite 200, Reston, VA 20191 or via e-mail to firstname.lastname@example.org. Please note that if you choose to opt out of marketing programs, you will continue to receive important service-related communications (e.g., order confirmation or product safety information) which is not promotional in nature.
Last Updated July 2012