Your Rights and Responsibilities

Many of the services we offer at Wirefly require credit approval by the wireless companies we represent. When you activate your service through Wirefly, either online or over the phone, you will be presented with detailed terms and conditions to review.

To help you become a more informed shopper, we have highlighted those terms here so that you may fully understand your rights and responsibilities.

Carrier Terms & Conditions

Each wireless carrier rate plan carries unique terms and conditions which include a service commitment (usually 2 years), and an Early Termination Fee which will be charged in the event that you cancel your wireless service before completing your service commitment. These terms vary by carrier, and are presented during the purchase process.

Privacy Policy

You acknowledge that we are collecting your information for our use in accordance with our Privacy Policy which includes submitting it to one or more carriers to fulfill your request for wireless service.

Dispute Resolution

To the fullest extent permitted by law, we agree to settle all disputes related to the purchase of wireless equipment and/or accessories (except certain small claims) only by arbitration governed by the Federal Arbitration Act in the District of Columbia. We agree that by entering into this Agreement, we are each waiving the right to a trial by jury and agree to only bring claims in our individual capacity and not as a plaintiff or class member in any purported class or representative proceeding

Instant Discounts

Wirefly promises you savings in the form of instant discounts with no rebates or gimmicks when you sign up for wireless carrier service. Delivering on this promise means that you must agree to maintain your agreement for a minimum of 6 months after activation. Deactivating your phone, or downgrading features or the rate plan, may lead to additional charges.

When you sign up for wireless carrier service through Wirefly, we discount your phone purchase price by an Equipment Discount amount ranging from $200 to $300. By ordering through Wirefly, you agree to repay this discount if, during the 181 days after your new equipment is activated, if you:

• Fail to pay your balance due to your carrier each month
• Disconnect this line of service
• Transfer this equipment to another line of service
• Change your carrier service rate plan to a lower monthly service rate plan
• Deactivate the email/data feature if one was required at the point of purchase
• Transfer/port an existing phone number from another account if this is a new line of service
• Replace an existing account with this account if this is a new line of service
• Return or exchange your phone and it is not in its original, new condition with no more than 30 minutes of usage

If you break any of these contract provisions, except as a result of a documented service quality issue related to the carrier service, you authorize us to charge your credit card in repayment of the Equipment Discount.