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  1. The Wirefly Order Process

    Sarah, you have it just about right. When you buy a phone from Wirefly, you pay the cost of the phone and any taxes your state requires. You will also pay the first month’s device protection fee if you decide to get that. (That’s optional, so you don’t have to get it.) All other costs are billed by the carrier, such as an activation fee and the monthly service fee.

    As far as Wirefly is concerned, all you pay is the cost of the device, appropriate taxes and device protection if you decide to get it.

    Hope that helps!

    Bob at Wirefly

  2. Verizon Wireless Casio Commando Manual

    Bodie, sorry, I don’t have an answer for you. It could be a phone issue, or it could be a problem with your Bluetooth device. See if you can try your Bluetooth headset with another phone. If it doesn’t randomly disconnect for a good long period, then the problem is with your phone. If it does randomly disconnect, then you know the headset is bad.

    Hope that helps!

    Bob at Wirefly

  3. How can Wirefly offer such great deals? Is it a scam? What's the catch?

    Mel, I checked with our customer service people and the wheels are turning to get you an answer. I expect to have something for you later today.

    Edit: I understand that you spoke with Wirefly yesterday and had your questions answered. Basically, the “waived upgrade fee” is something that gets paid up front, then the customer is reimbursed at the 3rd or 4th billing cycle. So keep a close eye on your monthly bills to be sure you get the credit. I apologize about the confusion… but thanks for shopping with Wirefly!

    Bob at Wirefly

  4. HTC EVO Shift Review

    Lynn, the HTC EVO Shift can be unlocked, but it is incompatible with T-Mobile’s network. It can not be made to work on T-Mobile — for a start, the EVO Shift does not have a SIM slot, and T-Mobile requires the use of SIM cards.

    That’s probably not what you wanted to hear, but I hope the information helps you plan for the swap.

    Bob at Wirefly

  5. How can Wirefly offer such great deals? Is it a scam? What's the catch?

    Jake, yes, if you currently have an unlimited data plan, you get to keep it if you switch phones. Even if the new phone is 4G and the old one is 3G.

    Thanks for thinking of Wirefly!

    Bob at Wirefly

  6. The Wirefly Order Process

    Mallory, what is your order number? Once I have the order number, I will check your order to see what happened.

    Bob at Wirefly

  7. Transfer Contacts To A New Phone

    Kathy, take your phones to a Sprint store. They should be able to help you move your contacts there.

    Good luck!

    Bob at Wirefly

  8. How to Transfer Files and Music to an Android Phone Using USB

    Chas, check carefully for another folder and/or external drive that pops up when you plug your phone into your computer. With many phones, the right folder pops up but it looks like all the other folders. Check carefully to see if there is a new folder or external drive.

    If there is no such folder/drive, my suggestion is to take your phone to store for your carrier and have someone there check it for you.

    Bob at Wirefly

  9. How can Wirefly offer such great deals? Is it a scam? What's the catch?

    Mel, what is your order number? Give me that and I will look up your order to see what happened.

    Bob at Wirefly

  10. How to Download Music to your Cell Phone for Free

    Sabrina, what make/model phone do you have? What type of computer do you have? (PC or Mac?) With that information, I might be able to help you.

    Bob at Wirefly

  11. Keeping Your Number: Porting Your Existing Number To a New Cell Phone

    Mike, you definitely can port your US Cellular number to Verizon, and Wirefly can help you do it. There is one circumstance where you are not allowed to port your number: If you recently moved and your existing phone number is for an area code where you no longer reside, you must get a new number. Otherwise, your current number can be ported successfully.

    Bob at Wirefly

  12. How can Wirefly offer such great deals? Is it a scam? What's the catch?

    Barb, if you buy a phone from Wirefly, you will be committing to a two-year contract with the carrier (Verizon in this case). You buy the phone from Wirefly but make your regular monthly payments to Verizon. As long as you make those payments on time, Wirefly’s interest in the agreement ends after 181 days. If you default prior to 181 days, Wirefly will try to recover at least some of the cost of the phone. After 181 days, the agreement is between you and Verizon, and Wirefly is out of the picture.

    Does that make sense?

    Bob at Wirefly

  13. How to Download Music to your Cell Phone for Free

    DaNia, what is the make and model of the phone you have? If you give me the make/model, I will look online for a manual.

    Bob at Wirefly

  14. Wirefly Device Protection Plan by MDPA

    Brad, I check these comments several times a day during the week, so all you have to do is leave a message here. Which is what you did.

    I apologize for the frustration you had reaching someone. Reading the comments below, you’ll find a few different numbers I’ve given to reach both Wirefly and MDPA. Those are the numbers that I recommend. I know how frustrating it is trying to penetrate a phone maze, and I’m sincerely sorry you had that problem.

    Whenever there’s a family plan, one person is identified as the responsible party. That person has to approve all changes, and we need certain information to be sure we are speaking to the responsible person. I’m sure you can understand that we don’t want the wrong person making changes to your plan, and we have to be exceptionally careful about that.

    Finally, I went back about found two entries over the past few months where people had left contact information. I left those there because this could be the only place where we have that information, and I might have needed it to resolve the problem. You’re right, however… it has long since been time to delete that. So I did. Thanks for pointing it out.

    Bob at Wirefly

  15. How to Transfer Files and Music to an Android Phone Using USB

    Azarry, the Samsung Galaxy Y is not sold in the US, so I don’t know anything about it. You should be able to download games and apps from the Android Market (now called “Google Play”). If you can not do this, you need to speak to your carrier.

    Bob at Wirefly

  16. How can Wirefly offer such great deals? Is it a scam? What's the catch?

    Andre, Wirefly offers the exact same plans for the exact same prices as Verizon. If you want to keep your DROID Incredible 2 on its unlimited data plan, and you have an eligible line that currently has a smartphone with an unlimited plan, then you can get the Motorola DROID RAZR Maxx and put it on that $30 unlimited plan. However, if the eligible line does not have a smartphone on it and you want to keep the Incredible 2 as it is, then you will have to add a data plan for the RAZR Maxx from one of Verizon’s current offerings. For example, the $30 data pak is good for 2GB of data, but Verizon is currently doubling the data, so you get 4GB of data with that data pak.

    In other words, you can only get unlimited data on line for which you already have unlimited data. If you have any questions about this, you can call Wirefly at 866-852-3216 and speak to one of the nice customer service people across the floor from me.

    But the bottom line is, when you buy a phone from Wirefly, you get the exact same deal on the monthly service that you would get from going directly to the carrier. The big advantage of Wirefly is that we sell the phones for less.

    Hope that helps!

    Bob at Wirefly

  17. T-Mobile HTC Sensation 4G Manual

    Kari, do you mean that you have duplicate contacts? That might have happened if you saved your contacts somewhere, then accidentally restored them without meaning to.

    What happens when you attempt to delete one of the duplicates? Can you delete just the duplicates and keep the original on the phone?

    Bob at Wirefly

  18. How to Transfer Files and Music to an Android Phone Using USB

    Ashley, there may be more than one drive associated with your DROID phone. Look at the list of drives attached to your computer and see if there are two new ones when you plug the phone in. Whatever drive the photos are on, they are usually inside a folder called “DCIM”. If you see a folder called DCIM, click on it to see what’s inside. There may be another folder called “Camera”. That’s how the folder structure works out in lots of current phones.

    Again, look to see if two drives are added to your computer when you plug your DROID in. The photos may be “on” the second drive.

    Hope that helps!

    Bob at Wirefly

  19. How can Wirefly offer such great deals? Is it a scam? What's the catch?

    JT, I don’t think there will be any problem with you starting Sprint service on a solo plan, then moving to a family plan. However, give Wirefly a call at 866-852-3216 to discuss, in case there are some unusual aspects to your transaction.

    Thanks for thinking of Wirefly!

    Bob at Wirefly

  20. How can Wirefly offer such great deals? Is it a scam? What's the catch?

    Martha, Wirefly no longer has a “store” on eBay, so I’m not sure what you’re looking at. We stopped selling through that store several months ago.

    As for inserting a SIM in a phone… yes, you can do that. If you have a T-Mobile family plan, you can take the SIM out of one T-Mobile phone and put it in another T-Mobile phone. Assuming the new phone uses the same sort of service, it will work fine. If the old phone was a “flip phone” and the new phone uses Android, then the new SIM won’t work, because Android requires a data plan.

    You didn’t say who your carrier was, but generally speaking you can only use your SIM cards in phones sold for that carrier. You generally can’t use T-Mobile SIMs in AT&T phones, for example. With a couple of exceptions, Verizon and Sprint phones do not use SIMs and do not have SIM slots.

    Hope that helps!

    Bob at Wirefly

  21. Verizon Wireless Home Phone Connect Demo

    Bill, messages are not saved on the Verizon Home Phone Connect (HPC) itself — they are saved by Verizon before they get to the HPC. You need to contact Verizon and ask how you retrieve messages from your Verizon account.

    Good luck!

    Bob at Wirefly

  22. How to Transfer Files and Music to an Android Phone Using USB

    Erica, yes that notification does exactly what you experienced and it is not helpful. It looks like it should work, but it does nothing. Quite maddening!

    What phone do you have? I will try to give you step-by-step instructions based on your model of phone. Unfortunately, I will not be in over the weekend and it will be Monday before I can address your question. In the meantime, you can go to one of the carrier’s stores and ask them to run through the steps to connect your phone. If you can wait until Monday, I will try to help you then.

    Bob at Wirefly

  23. The Wirefly Order Process

    Sadurae, please call Wirefly’s Verification department at 866-633-7673 to discuss. The people there can explain what needs to be done.

    Thanks for shopping with Wirefly!

    Bob at Wirefly

  24. How to Transfer Files and Music to an Android Phone Using USB

    Martin, syncronizing iTunes with an Android phone takes a couple extra steps, but it’s not that hard. Take a look at this article on CNET, make sure DoubleTwist is on your phone and computer, and follow the steps in the article. You should be able to load the missing album art.

    Good luck!

    Bob at Wirefly

  25. Verizon Wireless Samsung Galaxy Nexus Manual

    Annette, do you have a Samsung A950? If so, you can go to Samsung’s support page and click on the box to download a PDF manual. Good luck!

    Bob at Wirefly

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