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Resetting your BlackBerry to restore factory settings (referred to as a “handset wipe”) is just a few short menu clicks away. Resetting your BlackBerry will delete all data on the device, and the process cannot be reversed — so make sure you’ve backed up any data you don’t want to lose before continuing.
Your BlackBerry will take several minutes to complete the wipe process, and will then restart. Upon restart, you will be greeted by the first-time start-up device tutorial.