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About BlackBerry Phones
How to transfer pictures to and from a BlackBerry on Mac or PC

Wirefly Learn » BlackBerry Phones » About BlackBerry Phones

August 17th, 2009

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Do you think that the candid picture you just snapped with your BlackBerry may be worthy of a Pulitzer? Well, first things first. You have to download that picture to your computer, right? Whether you’re using a Mac or PC, transferring photos from (or to) your BlackBerry is a quick and easy process. Also, don’t forget that if you are only transferring one or two pictures, it may be easiest to just email the picture(s) to yourself.

Mac

Syncing Cable

  1. Plug your BlackBerry into a USB port on your Mac using the included syncing cable.
  2. Your BlackBerry will prompt you asking “Do you want to turn on Mass Storage Mode?” Select “Yes.”
  3. A disk drive entitled “BLACKBERRY” will appear on your desktop.
  4. Open the drive. Pictures taken with your BlackBerry are saved in BlackBerry > pictures.
  5. Drag and drop any pictures you want to save to your desktop.
  6. Note: If you want to save a picture already on you computer to your BlackBerry, simply drag the desired picture into the “pictures” folder.

    Bluetooth

    1. On your Mac, ensure that Bluetooth is turned on and set to ‘Discoverable.’
    2. Select ‘Manage Connections’ in your BlackBerry’s menu. Choose ‘Set Up Bluetooth’ from the subsequent menu.
    3. From the menu, choose ‘Add Device.’ Select ‘Search.’
    4. Assuming your Mac is correctly set to ‘Discoverable,’ you should see it in the list of discovered devices. Select it.
    5. You will be prompted to “Enter numeric passkey for [computer name].” Enter in any short numeric code and push down on the trackball to continue. The code can be something as simple as ’0000.’
    6. Your Mac should then display a ‘Pairing Request’ window. Enter in the same code and click ‘Pair.’
    7. On your BlackBerry, navigate to the photo you wish to download to your computer.
    8. Open the menu, and select the menu item ‘Send Using Bluetooth.’
    9. Select the name of your Mac in the ‘Select a device’ window.
    10. On your Mac, you will be prompted to ‘Accept’ or ‘Decline’ the Incoming File Transfer request.
    11. After the transfer has completed, your picture should be saved to your ‘Documents’ folder. In the Incoming File Transfer window, click the magnifying glass icon next to the name of the file to be taken to it.
    12. BlackBerry Image TransferBlackBerry Image Transfer

      PC

      Syncing Cable

      1. Plug your BlackBerry into a USB port on your PC using the included syncing cable.
      2. Allow a minute or two for Windows to install your BlackBerry device. This should complete automatically.
      3. Your BlackBerry will prompt you asking “Do you want to turn on Mass Storage Mode?” Select “Yes.”
      4. Navigate to ‘My Computer.’ You should see a drive called ‘Removable Disk.’
      5. Open the drive. Pictures taken with your BlackBerry are saved in BlackBerry > pictures.
      6. Drag and drop any pictures you want to save to your desktop.
      7. Note: If you want to save a picture already on you computer to your BlackBerry, simply drag the desired picture into the “pictures” folder.

        Bluetooth

        Given that Bluetooth interfaces and software differ across PC manufacturers, the process detailed below may differ slightly on your PC.

        1. On your PC, ensure that Bluetooth is turned on and in ‘Discoverable’ mode.
        2. Select ‘Manage Connections’ in your BlackBerry’s menu. Choose ‘Set Up Bluetooth’ from the subsequent menu.
        3. A screen labeled ‘Add Device’ will appear. Select ‘Search.’
        4. Assuming your Mac is correctly set to ‘Discoverable,’ you should see it in the list of discovered devices. Select it.
        5. You will be prompted to “Enter numeric passkey for [computer name].” Enter in any short numeric code and push down on the trackball to continue. The code can be something as simple as ’0000.’
        6. Your PC should then display a ‘Bluetooth Security Code Request’ window. Enter in the same code and click ‘Pair.’ Decline any additional prompts on your BlackBerry.
        7. On your BlackBerry, navigate to the photo you wish to download to your computer.
        8. Open the menu, and select the menu item ‘Send Using Bluetooth.’
        9. Select the name of your PC in the ‘Select a device’ window.
        10. On your PC, you will be prompted to allow a file transfer request. Select the access level of your choice (e.g. ‘For current request only’ or ‘Always allow’).
        11. After the transfer has completed, your picture will be saved to My Documents > Bluetooth Exchange Folder. This folder may be different on your computer.
        12. Shop Now for Phones from AT&T Wirelesss, Sprint, T-Mobile and Verizon Wireless.

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24 Responses to “How to transfer pictures to and from a BlackBerry on Mac or PC”

  • I have 2 ports on my Blackberry. Which port and sync cable do you use to download pictures to my computer ?

  • Vikas Medhekar
    August 17, 2013

    Well, I have been using Syncmate. It quickly transfers files from my Blackberry to the Mac. Read more: http://www.winphonedroid.com/sync-blackberry-with-mac/

  • How do I send several pictures from my Blackberry to computer?

    • Davie, plug the Blackberry into the computer and give them a minute or two to recognize each other. Once the computer has recognized the Blackberry, open Windows Explorer and find the Blackberry listed among the external drives. (Note that that is Windows Explorer, not Internet Explorer… those are two different things.) Once you find the phone listed as one of the external drives, click on it and look at the folders. There should be a folder holding the photos, often called “DCIM.” Double click on that folder to open it and see the files.

      Another way to transfer photos from a phone to a computer is to remove the microSD card from the phone and slide it into a reader on the computer. However, you will probably need a microSD to standard SD adapter for that, which you may not have. If you do have the adapter (sold at just about any electronics store), pop the SD card into the computer and look for it among your external drives.

      Bob at Wirefly

  • frances x x
    February 19, 2012

    Right i have a blackberry+i plug my usb cable in and it comes up saying mass storage mode+i click yes,then it says nothing,but i really want to get all my pictures to my blackberry how do i do it?

    • Frances, one you click on “Mass storage mode,” a window should pop up on your computer asking if you want to open Windows Explorer. (I’m assuming you have a PC and not a Mac.) If you do not get this pop up window, you need to open Windows Explorer. Note that Windows Explorer is not the same as Internet Explorer — you can usually open Windows Explorer by clicking on the little file folder icon at the far left of the tool bar at the bottom of the screen… right next to the Windows Start button.

      Once you open Windows Explorer, navigate to the folder that represents your BlackBerry. Open that folder and there will probably be folders inside it for photos, music, videos, etc. Drag-and-drop between your storage on your computer to the appropriate folder on the BlackBerry.

      Good luck!

      Bob at Wirefly

  • Marissa A
    January 25, 2012

    I am trying to follow these directions: If the Blackberry does not prompt you asking “Do you want to turn on Mass Storage Mode?” go into Options->Media Card and check that “Auto Enable Moss Storage Mode When Connected” is set to “prompt”.

    I don’t have an option that allows me to “Auto Enable Mass Storage Mode When Connected” and set it “prompt”. Please email help!

    • Marissa, it’s awfully hard to troubleshoot something like this over the Internet. I recommend that you take your phone to one of your carrier’s stores and ask someone there to look at it. For example, if your carrier is Verizon, take your phone to a Verizon store and ask. If you have a laptop computer, take it as well. That way, they can help you set up your phone so that it works with your computer.

      Good luck!

      Bob at Wirefly

  • I wanted to move my media off my blackberry onto my mac and I accidently sync files with the computer and all my pics and videos are gone! Is it possible to get it back?

    • Ben, if you sync’ed your files with the computer, then they should be on the computer. Check the computer carefully to see where the files might be. Without knowing exactly what you did, it’s hard to say more.

      Bob at Wirefly

  • bruce BIRRELL
    August 4, 2011

    I want to transfer photos from my Blackberry to my Mac. Having connected the two devices with the syncing cable, I get the clock on my Blackberry, not a prompt. Any ideas?

    • Bruce, the clock comes up because the BlackBerry is locked. You need to unlock it the normal way when your BlackBerry is sitting for a while — enter your password to unlock. Then you will get a prompt asking if you want to put the BlackBerry in mass storage mode. Select “yes,” then you will be able to see files in the BlackBerry using your Mac.

      Hope that helps!

      Bob at Wirefly

      • HOW DO UNLOCK THE PHONE BECAUSE MY CLOCK KEEPS COMING UP

        • Tawana, I’m not wure what you mean about needing to unlock a phone “…because my clock keeps coming up.” In any event, you can do a Google search on “unlock xyz”, where “xyz is the make and model of your phone. For example, you can search on “unlock samsung fascinate”, if you have a Samsung Fascinate. That search will get you a number of sites that will sell you an unlock code for your phone.

          Bob at Wirefly

  • Hi ive forgot the password to get onto my phone an im trying to download everything onto the comp first before it deletes everything but when i used to download stuff that mass storage thing came up an i didnt have a password an now its not coming up now that ive forgot my password do you need your password to do it? PLEASE HELP? Thanks xx

    • Claire, if you are asking about Wirefly Mobile Backup, yes you need a password to access it. If you are not asking about Wirefly Mobile Backup, then I’m lost and can’t help you.

      If you need to access your account on Wirefly Mobile Backup, let me know here and I will tell the right people to contact you.

      Bob at Wirefly

  • Neil Youngman
    July 20, 2011

    If the Blackberry does not prompt you asking “Do you want to turn on Mass Storage Mode?” go into Options->Media Card and check that “Auto Enable Moss Storage Mode When Connected” is set to “prompt”.

    • This was exactly what I needed to know, and was a really helpful tip. Thank you!

    • AHughes
      October 7, 2011

      This information was the BEST!!!

  • coool….
    been tryin to upload my pics from my bb to my pc…
    thanks for the help guys…

  • steve nicks
    June 17, 2010

    Nice post. This informative blogs helps a lot to those people who have this kind of cellphone. The Blackberry.. So start uploading your photos to your computer.. it will helps a lot. Thanks.

    Adam

  • Your BlackBerry will prompt you asking “Do you want to turn on Mass Storage Mode?” Select “Yes.”
    i accidently pressed never show again and it never did!! I tried restarting the phone and laptop still no results.
    Please help!!

    • “Your BlackBerry will prompt you asking “Do you want to turn on Mass Storage Mode?” Select “Yes.”
      i accidently pressed never show again and it never did!! I tried restarting the phone and laptop still no results.
      Please help!!”

      Hi did you ever find out how to resolve this issue? As I’ve done the same thing and I am getting rid of my Blackberry so need to transfer all the photo’s to my MacBook.

      Any help would be great.

      • If the Blackberry does not prompt you asking “Do you want to turn on Mass Storage Mode?” go into Options->Media Card and check that “Auto Enable Moss Storage Mode When Connected” is set to “prompt”.

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