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March 17th, 2010
1 out of every 5 wireless devices in the US may be stolen or accidentally damaged this year.
Device Protection Service gives you hassle-free repair or replacement of your wireless device in case of damage or theft through the Mobile Device Protection Association (MDPA) with NO deductible. Need more information? Check out our Device Protection Service Frequently Asked Questions below.
The Device Protection Service is offered in ALL states with the exception of the state of Washington. If a customer that resides in the state of Washington accidentally purchases Device Protection, MDPA will contact them directly and issue a full refund.
The Device Protection Service is provided by the Mobile Device Protection Association, LLC (MDPA), PO Box 880428, Boca Raton, FL 33488 (800-654-5590). The MDPA has more than 23 years experience as a leader of wireless device protection services.
The Device Protection Service will cover the protected device thfrom the date of activation to the end of the term. You have the option of extending your membership after each term. Failure to renew your protection before the term ends will terminate your coverage.
The entire covered device, original electronic accessories and batteries provided within the manufacturer’s box are covered for repair or replacement with no deductable. Each protected device is covered up to the replacement value (the limit of liability) for accidental damage, theft, or malfunction. If a covered item is not available for replacement, you will be offered a model of similar value.
Your replacement wireless device will be based on the replacement (“retail”) value of the covered device without a new line of service activation. If the protected wireless device that you originally purchased is not available, you will be offered a device of similar value. Eligible devices are covered up to the limit of liability (retail price of the device without a service activation).
The following are not covered by Device Protection Service:
- Negligent or unsecured loss or unexplained disappearance such as leaving your phone unattended or unsecured.
- Your SIM card and any additional optional accessories that you buy.
- The loss, real or perceived of data, time, financial opportunity, or any other consequence arising from the loss of the use of the wireless device.
- Normal wear and tear of the device.
- Dishonest or malicious acts by member.
- Cosmetic or non-functional damage such as marring, scratching, chipping.
- Liquid damage or loss in a body of water.
- Pervasive corrosion.
- Theft from any premises or vehicle when not reasonably secured (ex vehicle windows and doors must be closed and locked).
Device Protection Service does not cover your wireless device when it is in transit either through postal or courier services. We suggest that you get insurance for your shipping package, in case you are transporting the phone through mail or courier service. Additionally, equipment is not covered for incidents occurring outside the United States and Canada.
MDPA has streamlined this process so that, in most cases, an RFS can be made entirely online through their website (www.mobiledeviceprotection.com). Log in using your member number and mobile phone number (provided to you in your phone shipment). You will be guided through the simple process to arrange for repair or replacement of your device. All claims must include a reasonable incident explanation. In the event of a stolen device, a copy of your police report should be submitted with your RFS to avoid delay.
All RFS’ are processed within 24 hours of receipt (during regular business hours). Replacements are usually completed within 2-3 business days with repairs slightly longer. No loaner or replacement equipment is provided during this period.
If MDPA deems that the RFS is fraudulent or that requests are not filed with sufficient documentation or any of the coverage exclusions listed in these FAQs apply, MDPA may reject the request or request additional documentation. All RFS’ must be filed within 30 days of incident. The online website of MDPA, www.mobiledeviceprotection.com will help to further explain the process and the Association.
If you do change your covered device to a different device during the 12 month membership period, you must contact MDPA directly to update your records with your new device’s IMEI or ESN (unique serial number of each phone) in order to retain your Device Protection Service benefits.
You may cancel your Wireless Device Protection Service at any time as long as you have not placed a Request for Service (RFS). To do so, you must request the cancellation in writing to Mobile Device Protection Association, LLC, PO Box 880428, Boca Raton, FL 33488, Attn: Membership Processing, or email the request to customer.support@mobiledeviceprotection.com. MDPA will refund a pro-rata amount of your unused coverage period (annual protection plans only).
Your Device Protection Service starts when your wireless device is activated. Therefore, if you order is cancelled before your device is activated your membership will not begin and you will not be billed.
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July 16, 2012
is there a waiting period for this protection? Was reading reviews for my phone online and some people dropped and broke theirs the very first day!
July 20, 2012
Hi Jim,
AS long as you order the insurance with your order from Wirefly you are covered from day one.
-Scott at Wirefly
June 13, 2012
Hi, I accidently dropped my phone and now the screen is cracked. But I misplaced the paper with the account number for MDPA. Also I have been send a couple of emails about how they are unable to charge my credit card, but how do I contact them?
June 18, 2012
Hi Whitney,
You can contact MDPA to file a claim by calling 1-800-654-5590. Their website is also http://www.mobiledeviceprotection.com/ if you find your log in information.
-Scott at Wirefly
May 24, 2012
I just recently received 2 phones from wirefly is there anyway I can purchase the insurance through my t mobile carrier
May 29, 2012
Hi Tracy s,
I can not tell you if T-Mobile will allow you to add insurance to your phones. The best way to know is to call and ask them if they can. The sooner you call them the better.
-Scott at Wirefly
June 12, 2012
My menbership number is S100858642 , now my devtce doesn’t work , how can I get my device service? Please tell me where I can send to repair ,thanks .
June 18, 2012
Hi Fu Leung,
You can call MDPA at 1-800-654-5590 or you can log on to their website at http://www.mobiledeviceprotection.com/ for help filing your claim.
-Scott at Wirefly
April 16, 2012
I drop my phone in the toilet, i had it i my back pocket i was able to save it but the screen is not working very well. Will this be cover on my insurance if so was the deductible?? Thanks
April 16, 2012
Hi E Smith,
Water damage is not covered by the device protection. If this happened recently. You can do a Google search for drying out a we cell phone and you will get a few tips and tricks to try to dry it out and possibly get your screen working again.
-Scott at Wirefly
April 15, 2012
My phone was dropped and the screen is now cracked, will this be covered by my plan and if so, what is the deductible?
April 16, 2012
Hi John,
You will wan to go to this link to get all of the information about your device protection and to get a claim started. http://www.mobiledeviceprotection.com/
-Scott at Wirefly
April 14, 2012
I purchased a HTC EVO Design in February and everytime I make or receive a call it shuts down and you have to take the battery out and power back it back up, I tried to call the number you provided Bob , but no answer.
April 16, 2012
Hi Anthony,
Send over your contact information and order number if you have it to onlinesupport@wirefly.com and I will have someone reach out to you to help get an exchange going with your carrier. You can also contact Sprint customer service to get the exchange done. Your EVO Design comes with a 1 year manufactures warranty so we should be able to help you out.
-Scott at Wirefly
April 4, 2012
I got an email about the device protection plan unable to charge my card (the card has changed). he email had phone number 888-843-2485 to contact regarding any issues. The automated call route system is terrible. So much as a pin drops, the system says “sorry I didn’t understand your response” and after “not understanding” the “nothing” that was being said, the system hangs up on you. After the 4th retry, I finally got ahold of a rep. I would be able to provide my account number, phone number, and the card that was being charged. This being a family plan, the rep would not be able to assist unless I provided the social of the person who set up the accounts, even though I am the one being billed. I have decided this “protection plan” no longer deserves my business due to utter lack of support. On a final note, I see a bunch of posts on this page that include phone numbers, account numbers, personal addresses, as though those folks looking for support thought they were in direct contact with a rep. How about some moderation on this blog/page? Don’t you think it MIGHT be worth while to delete the posts with personal info attached? Perhaps I should call/email/write a letter to all those people using that posted info to remind them how terrible a job this company is doing to moderate posts? I’ll go ahead and forward this to any MDPA / Wirefly addresses I can find, in hopes someone will start cleaning up this mess.
April 4, 2012
Brad, I check these comments several times a day during the week, so all you have to do is leave a message here. Which is what you did.
I apologize for the frustration you had reaching someone. Reading the comments below, you’ll find a few different numbers I’ve given to reach both Wirefly and MDPA. Those are the numbers that I recommend. I know how frustrating it is trying to penetrate a phone maze, and I’m sincerely sorry you had that problem.
Whenever there’s a family plan, one person is identified as the responsible party. That person has to approve all changes, and we need certain information to be sure we are speaking to the responsible person. I’m sure you can understand that we don’t want the wrong person making changes to your plan, and we have to be exceptionally careful about that.
Finally, I went back about found two entries over the past few months where people had left contact information. I left those there because this could be the only place where we have that information, and I might have needed it to resolve the problem. You’re right, however… it has long since been time to delete that. So I did. Thanks for pointing it out.
Bob at Wirefly
March 19, 2012
Account number S100546605, we have upgraded and no longer need the protection service for the Chocolate Touch or Motorola Droid. Please cancel protection for both. Thanks!
March 19, 2012
Buffy, please call Wirefly at 866-852-3216 to cancel your MDPA coverage. I can’t do it from your request in this blog.
Bob at Wirefly
March 17, 2012
I purchased a droid x and a droid 2 from wirefly in june 2011… the screen on my droid 2 is cracked and when i contacted verizon to find out how to get the screen repaired is a when i found out i have mdpa for insurance… the woman from wirefly never told me that i was not getting verizon insurance. I have been told by mdpa that i can either mail them my phone to be fixed or bring it to a verizon repair facility pay out of pocket and be reimbursed. Verizon does not do this in store and with 2small children being without my phone is not an option. This mdpa insurance is awful and i want to cancel and get verizon direct insurance since i was misled by wirefly… is this possible since i am absolutely disgusted with the service!
March 19, 2012
Laurie, MDPA will cover your phone if the damage was caused by factors out of your control. For example, if the screen cracked as a result of a car accident or earthquake, MDPA will cover it. If the screen was damaged as a result of negligence (such as falling out of your purse or slipping from your hands), then MDPA will not cover it. I just wanted to make sure you understood that.
If you want to cancel your MDPA coverage, please call Wirefly at 866-852-3216. We will cancel it promptly and stop the monthly billing.
Bob at Wirefly
March 17, 2012
I bought my phone through Wirefly and I have your protection plan, but I didn’t see anything that said your insurance would fix my phone, my Samsung Conquer S. So I sent my phone to Samsung to get repaired. The phone wouldn’t charge so they had to put in a new conponent. I’m not sure if I should keep your insurance after reading everything you don’t cover.
thanks
shirley hamstra
March 19, 2012
Shirley, if you’d like to cancel your MDPA coverage, please call Wirefly at 866-852-3216. If you’d like to submit your Samsung repair invoice to MDPA for reimbursement, please contact MDPA at 800-654-5590 or by e-mail at customer.support@mobiledeviceprotection.com.
Hope that helps!
Bob at Wirefly
March 13, 2012
I bought new phones with mobile device protection. I believe I am still being billed for my old phones — the old phones were Motorola Droid new phones are Droid Razor and Droid Bionic. Please credit my account — call me regarding this matter at 951-285-3523.
March 14, 2012
Thomas, I know you asked us to call you, but in this case it’s better if you call us at 800-444-9543 to discuss. We can take care of it once we speak to you, so please give us a call.
Bob at Wirefly
March 13, 2012
If i never signed up for the insurance program and i bought my phone last october, this means i dont have any warranty and never will get to have one?( basically, i can root my phone since i have no warranty to void?)
March 13, 2012
Jeffrey, you have 30 days from the time of purchase to add MDPA device protection to your phone, and most other carrier-offered protection packages work the same way. There may be a company out there that lets you add protection at other times, but I’m not familiar with those companies.
As to whether you can root your phone, that is your choice — I can’t advise you regarding that. Good luck!
Bob at Wirefly
March 15, 2012
How long does the warranty last for phones bought from wirefly?
March 15, 2012
The warranties when you buy phones from Wirefly are exactly the same as when you buy the phone from a carrier’s store. The phone comes with the manufacturer’s warranty. In addition, you have 14 days to return the phone to Wirefly (and we pay return shipping!) for a full refund or exchange. From 15-30 days, you can return the phone to Wirefly to exchange it for the same model. After 30 days, you should stop at a carrier’s store if the phone has problems, or deal directly with the phone’s manufacturer.
Wirefly and the carrier both offer extended device protection for an additional fee. Generally, you have to agree to sign up for this device protection within 30 days of the phone’s purchase.
Hope that helps!
Bob at Wirefly
March 11, 2012
I sent my phone out for repairs and when I checked the tracking info it says that the USPS had to leave a notice at the company that there was an attempt to deliver my package. I’m actually getting very worried and not sure if there will be an attempt to gain hold of said package. I actually need my phone repaired as soon as possible because it is the only one I have from T-mobile and the loaner that I have from my dad barely receives signal.
March 12, 2012
Emilia, please give MDPA a call at 800-654-5590. If you need your MDPA account number, we have that here at Wirefly and can give it to you if you call us at 866-852-3216. But your best course of action is to discuss the situation with MDPA so that they know you need a working phone without delay.
If you need more help with this, please drop another message here and I will lean on some people to get it taken care of for you.
Bob at Wirefly
May 25, 2012
how exactly does one contact MDPA directly ? i have been trying to login and/or talk with a rep. to get help filing an rsf, so i can get a replacement phone.and still i am unsuccessful . i hope t hear from u soon thanks
May 29, 2012
Hi Shantele,
You can call MDPA at 1-800-654-5590. Please let me know if you have any more questions or need further assistance.
-Scott at Wirefly
March 2, 2012
How do I cancel Device Protection Service
March 2, 2012
Ruben, if you have a monthly MDPA contract (i.e., you pay every month) call Wirefly at 866-852-3216 to cancel. If you paid an annual fee for MDPA and are within 30 days of paying, call Wirefly at 866-852-3216 to cancel and get a refund. If you paid annually and you are beyond 30 days, contact MDPA at customer.support@mobiledeviceprotection.com and request a cancellation. You should be able to get a pro-rated refund.
Good luck!
Bob at Wirefly
March 2, 2012
I have a Motorola Droid X. I have had it for 16 months and the touch screen no longer works properly. When I am texting it puts in letters that I did not tap. i.e. if I tap the letter O it might also add the letter F. When placing a call it can take up to and sometimes longer than a minute to realize I tapped the call icon and move to the call screen. I need to know if that will be covered by MDPA. It seems to be more than a calibration issue. I also can’t be without a phone for several days to weeks. Options? Thanks
March 2, 2012
MadP, you should send MPDA an e-mail at customer.support@mobiledeviceprotection.com. You can also try calling 800-654-5590, but my understanding is that e-mail works better. In your note, give them the serial number of your phone, as well as your phone number — that will help them figure out exactly which phone is yours.
Good luck!
Bob at Wirefly
February 4, 2012
I was at a friends house with my phone had some people there I did not know, when I went to make a call i did not have my phone on my side, I believe someone stole it due to looking online and seein that someone has tuened it on but will not return the call, What do I do at this point,??? And how do I make sure this insurance is still in effect??? thanks
February 6, 2012
James, you need to report your stolen phone to the police and get a police report. You should also report the theft to your carrier, who can help you find the phone. With a police report, contact MDPA for more information about getting your phone replaced.
Good luck!
Bob at Wirefly
February 14, 2012
Can you help me with this?? They have not only charged the wrong card but now they have billed me twice??? One is on a direct bank account and the other is my credit card!! 3 months worth!! This is by far the WORST ins. I have EVER dealt with!! They will not apply the other charges to my current ins. plan, it’s just ‘oh, you should have noticed it earlier NO REFUNDS’ type attitude. I have shopped with ‘wirefly’ and have used this ins. for over 4 years now, NEVER made a claim and this is the treatment I receive when there is a mistake on the bill (s)! I have warned alot of my friends about this problem and I will still use word of mouth towards this company!
February 14, 2012
Kelly, I spoke to a customer service person, who said that an agent for device protection would call you today. You should expect that call. If you do not get a call, please let me know tomorrow and I will lean on everyone harder. Thanks for hanging in there!
Bob at Wirefly
February 14, 2012
Thank you Bob, after 11 days of waiting, I received a call.
February 3, 2012
Hi, I had a HTC Evo 3d, in back in December 2011I got a black out scream on my phone don’t know how it happen because my phone never got wet and it was working fine, Even it could be device issue, seen I did some research and some people got the same problem, I got in contact with MPDA by chat and explain to them what happen, they told me to take my phone to a repair store to get it fix And for me to pay for the phone to be fix and that they would refund me the money up to $100 no more them that, I told them that i wasn’t going to be able to do that,( at the moment I didn’t have money to fix my phone) and If they taking the money directly from my acount how it possible for them to ask to pay to fix my phone I think that the purpose for us to have a device protection but any way they also told me that if I wasn’t happy I can always called to cancel my device protection plan.
I never called…. I had to transfer my # to an old phone that i had seen they never resolved my problem ,,,, but it got worse I moved out from my appartment at the beginning of January and while I was moving I lost some boxs and my phone was inside I got in contact with MPDA again and told them what had happen and the first thing they ask me was It this the same phone you were having problem before I told yes it my same phone I wasn’t able to fix before, and they told that They were going to be able to do nothing for me at this moment and again they told me that I can always cancel when ever I want and they even provide me with the Number I don’t know what to do can you help me Please
February 6, 2012
Gaitancita, one of the requirements for MDPA to replace a lost phone is to have a police report regarding the loss. Do you have a police report? If you have a police report, please contact MDPA at 800-654-5590 or e-mail at customer.support@mobiledeviceprotection.com. If you don’t have a police report, MDPA probably can’t help you. In the meantime, you should contact Sprint about the lost EVO 3D. If anyone else tries to use it, Sprint will know where the phone is and can help you get it returned.
Good luck!
Bob at Wirefly
January 31, 2012
This is the one worst MDPA insurance service I have ever got from Wirefly and in my life. This plan is making me not to use Wirefly any time in my life. I am controlling myself not to use any bad words but they never respond properly and when in need to fix my phone they charged me with shipping and when sent the phone for repair they send it back in same condition. It is still not working.
January 31, 2012
Ravi, please give me either your Wirefly order number or the telephone number of the phone in question and I will try to find what happened.
Bob at Wirefly
January 29, 2012
My phone screen was demolished. How can I replace my phone. I need a new phone ASAP>
January 30, 2012
Kris, do you have any sort of insurance or device protection for your phone? I may be able to help if you have MDPA, so let me know.
Bob at Wirefly
February 3, 2012
We have the same issue. We do have MDPA…what gives?
February 6, 2012
Zelei, you have the same issue as… whom?
Bob at Wirefly
January 25, 2012
Brittany, sorry but I accidentally deleted your comment. Here’s what you said:
“I work on an ambulance and my partner hit a curb, sent my phone flying across the squad and completely shattered the screen on my phone. Do you know if that would be covered or if that would be considered negligence. I can send in a copy of my incident report at work with my claim if needed, just didnt know if that would be covered or not. Thanks!”
The answer to your question is that you will probably be covered if you submit your claim with the incident report. If you have any problems, let us know and we will do what we can to work things out.
Bob at Wirefly
January 24, 2012
Hello I was wondering what kind of accidental damage is covered by the protection? Obviously not water but would a normal slip out of hand count? Also loss of the phone due to forgetfulness and leaving it in a public area only to see it gone once you have returned, is that covered by the plan?
Thank you.
January 24, 2012
Danny, loss such as you describe is handled on a case-by-case basis. If your phone is damaged in a genuine accident, MDPA will probably cover it. If you fling the phone against a wall, MDPA will not cover it. How will MDPA know the difference? They weren’t born yesterday and have seen lots of modes of damage. MDPA will not cover the phone for negligent or unsecured loss. If you leave the phone on a park bench and come back 30 minutes later to find it gone, that is unsecured loss. If you report it to the police as stolen and get a copy of the police report, then you may have a claim with MDPA. Note that your carrier may be able to track down the location of the missing phone and in all cases such loss should be reported to your carrier. The carrier can disable parts of the phone and make it difficult for someone else to use it. If you have taken such reasonable steps to recover your lost phone, MDPA is more likely to approve your claim.
Hope that helps!
Bob at Wirefly
January 21, 2012
Good Morning I have insurance from wirefly, everything was working fine with the phone up until last night, theirs is no picture display. I tried turning it off and back on and replacing the battery but that didn’t work. The phone still rings it hasn’t been in water and the screen is not cracked it’s barely scratched please help me.
January 23, 2012
Evelyn, you should call MDPA (which is the company that provides the device protection) at 800-654-5590, or send them an e-mail at customer.support@mobiledeviceprotection.com. MDPA should be able to answer your question.
Bob at Wirefly
January 17, 2012
I previously had water damage to my phone about two months ago but it continued to work. However, now it freezez up. If i send it in for replacement will MDPA be able to distinguish between water damage or a phone malfunction issue?
January 17, 2012
Feather, there are sensors inside the phone that detect the presence of water. If those show that the phone has been exposed to water, MDPA generally does not cover the phone. Just to be sure, you can contact MDPA at 800-654-5590 or customer.support@mobiledeviceprotection.com to discuss your circumstances.
Bob at Wirefly
January 22, 2012
My payment for this insurance is on the wrong credit card. How can I change this info?
January 23, 2012
Kelly, call Wirefly at 888-843-2485 and ask to have the credit cards switched. They’ll take care of you.
Bob at Wirefly
January 16, 2012
Hi, I recently had my phone stolen right in front of me, and I did purchase the protection program, what should i do next? because i need a phone as soon as possible, thank you for your help.
January 16, 2012
Mark, you should contact MDPA as soon as possible to be sure you follow the necessary steps to get your phone replaced. You can contact MDPA at 800-654-5590 or by e-mail at customer.support@mobiledeviceprotection.com.
Bob at Wirefly
January 4, 2012
I just purchase a droid charge 12/ 29/2011 . And I been having a HTC for about 6 months can I endroll both phone in with MDPA?
January 5, 2012
Victor, you have 30 days to enroll a phone with MDPA. You should be able to do that with your Samsung DROID Charge, but the HTC phone is outside the coverage window.
Bob at Wirefly
January 3, 2012
I had protection on both my phone and my wife’s phone. My wife had a issue with her phone and I had to send it it. There was no replacement phone sent out (like Verizon or AT&T) she was down a week with a phone, Not good. Then in December I lost my wallet and had to change my credit card that the protection plan was attached to. I sent two emails to wirefly with no response and attempted to call. Now when I finally reach them my coverage is canceled and when I presented them with the information that I made an attempt to restore they said that the process is one way and they can not restore it. This protection plan may sound good and low cost in the begging but it is better to find a better one. Out of five stars, I give this company one star.
January 5, 2012
Jack, I tried to find your account using the e-mail address you left, but that didn’t work. Can you give me your order number so that we can look into the problem you’re having? If you don’t have the order number, then I can use the phone number of the phone in question or the e-mail address you used to order the phones.
I apologize for the trouble you’ve been having. We’d like to figure out what went wrong and see if we can make it right. I hope you can follow through with the information we need to find your account.
Bob at Wirefly (who is a US Army veteran, by the way)
December 20, 2011
Trying to find out if there is a manufacturer warranty? The phone I received keeps freezing and reboots often on its own. its been more than 14 days since received. Is there anything you guys can do?
December 21, 2011
Carrie, you should send an e-mail to MDPA at customer.support@mobiledeviceprotection.com. You can also try calling them at 800-654-5590, although MDPA recommends e-mail contact. Manufacturers do have warranties, but my first suggestion to you is to check with MDPA. To fully answer your question about manufacturer warranties, I will need the make/model of your phone.
Good luck!
Bob at Wirefly
December 15, 2011
If the insurance is purchased, is there ANY deductible I would have to pay in order to get a replacement phone (say it broke month 8 of having it – is there a pro-rated deductible?), AND would the phone be NEW or REFURBISHED? Makes a difference to me. Refurbished phones have already had problems .. new phones shouldn’t. I don’t like receiving something broken in exchange for something new (or nearly new).
December 15, 2011
Emmes, there is no deductable with the MDPA device protection that Wirefly sells. There are restrictions, however, such as not covering for water damage. As for the replacement, it’s probably best asking MDPA what their policy is. You can contact MDPA at customer.support@mobiledeviceprotection.com or 800-654-5590.
Bob at Wirefly
December 12, 2011
I can’t remember if I purchased insurance when I bought my phone. Is there any way to find out?
December 13, 2011
Steve, we show two orders in our records for you. Neither has insurance or device protection. Hope that helps!
Bob at Wirefly
December 6, 2011
I purchased a droid2 from wirefly and.the insurance from.mdpa then my phone quit working I sent it in for repairs and they said it had water damage even though the water mark stickers said otherwise.. anyway they sent my.broken phone back and said I needed to contact them within 30 days with a newly purchased phone’s esn if I wished to continue coverage. Which I never did because although I got a new experia play I didn’t want the mdpa insurance since verizons assurion insurance does cover water damage. But I started getting charged for mdpa insurance the last 2 mths or so. the phone was deemed.broken by them and yet they r still charging me for insurance. How.do I correct this situation and get.these premiums refunded to my bank account?
December 6, 2011
Ben, I’m sorry to hear about the problems you had. Please give me your Wirefly order number, e-mail address and/or your phone number, and we will look up your account. That way, we can give you advice based on your account status.
Bob at Wirefly
November 28, 2011
I purchased insurance through MDPA. I purchase phone through wirefly. I have water damage, I was certain the guy at wirefly told me it would cover water damage if I paid a 100 dollar deductiable. Is this not corect. Thanks
November 29, 2011
Rebecca, can you check to confirm that you are paying for MDPA coverage? MDPA does not have a $100 deductible plan and never has. I wonder if you have a plan with another provider and have possibly confused that with MDPA. You also mentioned water damage, and MDPA does not cover water damage. If you wish to discuss your coverage with MDPA, please click on this link.
Bob at Wirefly
November 28, 2011
My phone is face is broken. How do I get a new phone?
November 29, 2011
Tracy, you need to contact MDPA do discuss your phone’s damage. Please click on this link to get information on contacting MDPA.
Bob at Wirefly
November 28, 2011
Husband lost phone (rugby) on job. Please tell me what to do.
November 29, 2011
Irene, you need to contact MDPA to find out about what is covered and how you make a claim. Please click on this link to go to MDPA’s contact page.
Bob at Wirefly
November 27, 2011
I have 3 phones that is covered by MDPA. my questions is why are there 3 separate payment transactions on my bank account. Is it possible to have this changed so that one payment totaling the three charges.
November 28, 2011
Margo, unfortunately, each line will show the MDPA charge. There’s no way we can lump them together into a single charge.
Bob at Wirefly
November 26, 2011
I have a service plan my Id # is S100619775 I accidently dropped my phone and it will come on if I take the battery out but will not stay on. I need to know what I can do about getting this fixed. My order # is 399378698. My email and home address has changed since I bought this plan here is the new ones xyzxyz@gmail.com home address 421 Anywhere Court Mountain Breeze SC 29651. Cell # for damaged phone xxx-yyy-0189.
Thank You,
Carolyn Styles
November 28, 2011
Carolyn, you need to contact MDPA — visit this web page to see the various means of contacting MDPA.
Bob at Wirefly
November 25, 2011
I have device protection on my KYCERO ECHO but I have cracked my screen. Will my insurance cover the damages and give me a replacement?
November 25, 2011
zbrown, you need to contact MDPA to ask about coverage. I hope things work out!
Bob at Wirefly
November 15, 2011
If i have MDPA and ive accidently run over my phone. What parts and pieces do i send back aside from the leaking battery since that would be hazardous material.
November 16, 2011
Creighton, you need to contact MDPA at customer.support@mobiledeviceprotection.com. An agent at MDPA will advise you what to do with your damaged phone.
Bob at Wirefly
November 14, 2011
I want to report my phone lost
November 14, 2011
Vivian, if you have MDPA device protection, you need to contact MDPA. The phone number for MDPA is 800-654-5590, but MDPA recommends that you contact them by e-mail at customer.support@mobiledeviceprotection.com. If you do not have MDPA device protection, you should contact your carrier immediately so that your service can be disconnected and the phone disabled. In fact, you should do that whether or not you have MDPA.
Bob at Wirefly
November 9, 2011
my question about this plan is about the “Liquid damage or loss in a body of water” I one time accidentally drop my phone in the toilet bow, the insurance company i had at the time covered the damage, would this plan still cover me? I am kind of clumsy, another time i fell and landed on my phone cracking my whole screen? would I be cover for that too? thanks in advance.
November 9, 2011
Sam, MDPA does not cover loss to a phone that has water damage – dropping a phone in the toilet would not be covered. The incident where you fell and the phone was damaged is a gray area. If you had a documented injury, then there’s a possibility that MDPA would cover the phone. If only the phone was damaged, then it’s less likely, but not impossible MDPA decides these on an individual basis, depending on the circumstances.
Hope that helps!
Bob at Wirefly
November 6, 2011
I received an email to update my credit card for my protection but when I call the phone number on the email it asks me for my order number which I don’t have. The phone will not let me talk to anyone, can you help?
November 7, 2011
Kelly, please give Wirefly a call at 866-852-3216 and speak to a customer service representative. S/he should be able to quickly figure out what the problem is.
Bob at Wirefly
November 4, 2011
Hello
When I purchase this insurance for my droid x I was told that it was cover if I lost my phone. It this true.
November 7, 2011
Pat, MDPA device protection covers a phone if it is stolen and a report is made to police. You need to follow the steps carefully, so visit the MDPA site at http://www.mobiledeviceprotection.com to learn what needs to be done to replace a stolen phone. Please note that MDPA will not replace your phone if you just forgot it somewhere… the phone has to be stolen and a police report generated.
Bob at Wirefly
November 4, 2011
Can the insurance be purchased through the cell phone provider after the purchase of the phone is made from this website?
November 4, 2011
Terrell, you have 30 days to purchase either MDPA through Wirefly or insurance from your carrier. After 30 days, you can no longer get these services. In other words, if you get a Verizon phone from Wirefly, you have 30 days to sign up for insurance coverage from Verizon or to get MDPA from Wirefly.
Bob at Wirefly
November 19, 2011
Is this also avaiable through Sprint? I have a Sprint account and have always had the service plan through Sprint. I asked Sprint about wirefly and they told me that if I purchased the phone through you they would drop the coverage on my plan and I would have to go through you. Is that true?
November 21, 2011
Jamie, it’s my understanding that you can buy insurance for a new phone through Sprint. You have to own the phone for less than 30 days, but Sprint should allow it. Just contact Sprint to discuss after you have the phone.
Bob at Wirefly
November 1, 2011
what is the cost of the insurance
November 2, 2011
Kathy, MDPA device protection costs $6.99 per month or $69.99 if you pre-pay it for a year. That works out to two free months if you can do the year payment.
Bob at Wirefly
October 31, 2011
Do you have a Spanish version of wirefly.com/resources/device-protection/wirefly-device-protection-plans-by-mdpa?
October 31, 2011
Yailet, there is no Spanish version of any content here on Wirefly Learn. We did do a video review of a cell phone in Spanish, but that was only one review. We are considering whether we will generate more content in Spanish, but that one video review in Spanish is all there is so far. You can see that review at:
Review of the Motorola Photon 4G in Spanish
Bob at Wirefly
October 31, 2011
Thank you.
October 26, 2011
Apparently the issue that I was having was a problem with my charger and not the phone that was sent to me. I changed the charger out and havent recieved any more error messages. I would like to say that I am sorry for my rant about MDPA because all in all my problem was handled efficiently. I also would like to thank you for going to them and attempting to handle the problem for me. I’m not a huge fan of doing such business online, (my wife talked me into ordering from wirefly in the first place.) I prefer buying things like this face to face with another person… and at least beng able to speak on the phone with the insurance company when there’s a problem, but the fact that you are here and respond so quickly and make an honest attempt to handle people’s problems makes me feel differently and alot more comfortable with buying from you guys again. I’m sure you get alot of angry emails from irrate people who never thank you for your help. So thank you again for everything that you do.
October 26, 2011
You’re welcome, Jason. I’m delighted to hear that the problem you had is now corrected. And I thank *you* for your kind words!
Bob at Wirefly
October 25, 2011
Hi , I have a problem , my phone fall in to a mschine, it is destroyed, I tried to call the insurance MDPA, but phone sounds disconnected, I fill the claim but i would like to know more about the insurance, talk to a real persona about this, is there only one phone for this company?
October 25, 2011
Juan, I don’t know what number you are trying to call for MDPA, but the primary number is 800-654-5590. You can also send an e-mail at customer.support@mobiledeviceprotection.com.
If you can’t get anyone with either of those, let me know and we’ll work on it from here.
Bob at Wirefly