Wirefly Device Protection Plan by NCOA

Learn how to safeguard your cell phone with the NCOA Device Protection Service. You cell phone is an investment, and a sensible device protection plan guarantees you inexpensive and hassle-free replacement in case of loss, damage or theft.

Device Protection Service for your cell phone

If your cell phone is stolen, lost or damaged, you’d be in good company: 1 in 4 cell phone users will experience this in 2006. That’s why Wirefly offers Device Protection Service insurance from NCOA for quick, hassle-free cell phone replacement or repair if this happens to you.

Remember that replacing a cell phone will likely cost you much more than you originally paid for it–sometimes even as much as $500. So, safeguarding your cell phone with NCOA Device Protection Service means peace of mind for a small investment.

Why is it good to have Device Protection Service provided by NCOA?

Estimates indicate that about 1 in 4 phones in the US will be lost, stolen or accidentally damaged this year. Replacing your phone will likely cost you much more than your originally paid for it when you purchased it together with a new wireless plan. Instead, by protecting your cell phone with the Device Protection Service offered by NCOA, you ensure that if something happens to your cell phone, you will be spared hassle and high costs.

Who is the provider of the Device Protection Service?

The Device Protection Service is provided by NCOA, short for the National Cellular Owners Association, Inc., (PO Box 273566, Boca Raton, FL 33427, phone 1-800-654-5590). The NCOA has over 20 years of experience as the leading provider of cell phone protection assistance through plans like the Device Protection Service. Therefore, signing up for the NCOA Device Protection Service means that you have an experienced and trustworthy organization backing you up in case your cell phone is lost, stolen or damaged.

How do I sign up for the Device Protection Service?

Just check “Yes! I want to protect my phone with Device Protection Service” on the order form of this authorized online reseller. Or tell your cell phone sales agent that you want this valuable service if ordering by phone. You can only subscribe at the time of purchase. By choosing this cell phone protection service, you are becoming a member of the National Cellular Owners Association, which entitles you to the full benefits of the Device Protection Service.

For how long is my cell phone covered?

The one-time fee covers your new cell phone for 12 calendar months from the time your cell phone is activated. You also have the option of extending your membership with NCOA for cell phone protection beyond those 12 months.

What is covered by the Device Protection Service?

The entire cell phone, PDA, wireless PC card device plus any original electronic accessories and batteries provided in the cell phone box are covered for repair or replacement with no deductible. Eligible devices are covered for accidental damage, theft, malfunction or loss up to the liability limit of $300 per incident.

What is the cell phone replacement value with the Device Protection Service?

Your replacement cell phone will be based on the replacement (”retail”) value of the device without the new line of service activation. If the protected cell phone that you originally purchased is not available, you will be offered a cell phone of similar value. Eligible cell phones are covered up to a liability limit of $300 per incident.

What incidences are covered by the Device Protection Service?

Theft, accidental damage, malfunction after 30 days and loss of the cell phone are all covered by the Device Protection Service. The loss (real or perceived) of data, time, financial opportunity, or any other consequence arising from the loss of the use of the wireless device, normal wear and tear, inventory shortage, dishonest or malicious acts, cosmetic damage (e.g. marring, scratching), negligence, water damage or loss, or unexplained disappearance, theft from an unattended premise or vehicle not reasonably secured, in transit either through postal or courier services, or incidences occurring outside the US or Canada are not covered by the service.

How do I file a request for repair or replacement or my cell phone?

You can file a request by contacting NCOA at 1-800-654-5590 or online at www.joinncoa.net. NCOA will fax or email you a form to complete and return. All forms have to be filed with a reasonable incident explanation. NCOA’s procedures will simplify your requests and expedite your repair or replacement request.

How long does it take to process a repair or replacement request?

Normally it takes 2 business days to process a replacement request, and 5 days to process a repair request.

Can my request for repair or replacement be rejected?

If NCOA deems that the claim is fraudulent, or that requests are not filed with sufficient documentation, or if any of the reasons cited in these FAQs apply, NCOA may reject the request, or request additional documentation.

What if I change my cell phone?

If you change your cell phone during the 12 month membership period, you must contact NCOA to update their records with your new cell phone information in order to retain your Device Protection Service benefits. NCOA tracks your membership based on the unique information specific to the cell phone for which you purchased Device Protection Service.

If I don’t actually get the cell phone I’m planning on buying, will I be charged for the Device Protection Service?

Your Device Protection Service starts with the activation of your new cell phone. Therefore, if you do not qualify for service with the cell phone carrier you’ve chosen, your cell phone will not be activated, your Device Protection Service will not begin, so you will not be billed. There is no risk in signing up for the Device Protection Service.

Can I cancel the Device Protection Service?

Yes, you can cancel your Device Protection Service with NCOA at any time, and you will receive a pro-rated refund from NCOA for the unused period of your 12 month membership term.