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T-Mobile Upgrade Eligibility Requirements

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August 21st, 2010

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Q. Am I Eligible for an T-Mobile Cell Phone Upgrade?

Not all existing T-Mobile customers qualify for contract extensions. T-Mobile alone sets threshold rules as to who is eligible for a contract extension as follows:

  • The customer must be in month 22 or later of their contract (2 year contracts), in month 11 (1 year contracts), or off contract.
  • The customer must be on a qualifying rate plan:
    o $39.99 or higher for a single line
    o $59.99 or higher for a Family Plan
  • Currertly a postpaid customer, renewing on a postpaid plan (ie. Flexpay, SmartAccess, and Prepaid are not eligible).
  • The customer must be in good standing with T-Mobile.
  • The customer must receive a new T-Mobile device.
  • The customer must extend their contract for 2 years.

Note that eligibility results may vary based on a variety of conditions including, but not limited to a customer’s usage history, payment record, previous phone replacement, etc. Upgrade approval eligibility is determined by T-Mobile in its sole discretion. Account approval may vary.

Find our if you’re eligible now with our instant Upgrade Eligibility Checker.

Related posts:

  1. Verizon Wireless Upgrade Eligibility Requirements
  2. AT&T Wireless Cell Phone Upgrade Eligibility Requirements
  3. Upgrade Eligibility Requirements for Sprint
  4. HTC Announces SWYPE Upgrade for Evo 4G

91 Responses to “T-Mobile Upgrade Eligibility Requirements”

  • edgar
    July 8, 2012

    Hello I have been wwith t-mobile for a year now I have a 2 year contract buut I would like to know if I am elegible for a free phone upgrade because the one I have is torn up, can u help me ot?????

    • Hi Edgar,
      All you need to do to see if you are eligible for an upgrade on your T-Mobile phone is to go to Wirefly.com and click on the upgrade checker. It is one of the top boxes on the right hand side of the page. Enter the information that it is asking for and it will tell you your options.
      -Scott at Wirefly

  • I am eligible for an upgrade next month on the 23rd, do I have to wait specifically until that day or can I upgrade anytime within the month im eligible & can I upgrade on wirefly??

    • Hi Robin,
      You will have to wait until the 23rd to upgrade your phone through Wirefly.
      -Scott at Wirefly

  • If I decide to upgrade, do I also get a discount for the new device? For example when I used to be with Verizon I would get $100 discount every time I had upgrade to another device with an extension of a 2 year contract.

    • Hi Dip,
      You will get a discount for signing up for the new two year agreement. I believe you are referring to an additional $100 discount on top of the discount for resigning for two years. T-Mobile does not offer any additional discounts for upgrading.
      -Scott at Wirefly

  • Yvonne
    May 31, 2012

    If I use my T-Mobile upgrade and decide that I like my current phone better – can I keep the upgrade phone I bought through Wirefly and keep it as a backup and switch back to my old phone? I just want to make sure I don’t get charged any weird fees for not using the specific phone I upgrade to.

    • Hi Yvonne,
      You are required to keep the new phone on the phone number that you upgraded for 6 months. After that period you can change back to your old phone. If you would like to talk to one of our customer service reps about all of the details please give them a call at 1-800-239-6138.
      -Scott at Wirefly

  • I applied the upgrading on 3/19/2012, I have not received the phone set yet. Please reply through my e-mail address. Thank you. tombui. 3/23/2012

    • Tombui, I can’t send responses via e-mail — I can only respond to requests here in this forum.

      That said, I can not find your information in our system. You will have to give me your order number, phone number or the e-mail address you used when you ordered the phone. I can use those to look up your order and determine the status.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • Question, if I get the T-Mobile myTouch for my Mom, and 2 or 3 months down the line, she doesn’t like it, can I switch to a regular flip phone, do I still have to pay the data plan fee, even if the flip phone is not a smart phone? I am not breaking the contract and I know I can purchase an unlocked phone for less than $100.

    • John, if you get the myTouch by LG and it’s not on contract, you can switch to another phone at any time. However, Wirefly (and T-Mobile) gives you only 14 days to return the phone for a full refund — from 14 to 30 days, you can exchange the phone for an identical model (i.e., another myTouch by LG), and after 30 days neither Wirefly nor T-Mobile will take it back.

      If you are not on contract, then you are probably on a month-to-month plan. If you switch to a flip phone, then you simply pay for the plan it requires. You should not have to pay for data for a flip phone if you are paying off-contract. That is between you and T-Mobile, however. If you have questions about contracts and monthly costs, T-Mobile is the place to go, as your agreement is with T-Mobile.

      Good luck!

      Bob at Wirefly

  • I have received/activated an Android phone from Best Buy online in the past few days. It was T-Mobile upgrade eligible. (Didn’t know about Wirefly until today.) I am having 2nd thoughts about the Android; I have been a Blackberry user for 5 years and am not pleased so far with email/calendar/touchscreen qwerty, etc …. If I return the phone to Best Buy within the 14 day remorse period (which I can still do), T-Mobile has said that my upgrade eligibility would be restored within 30 days. Does this sound correct with your experience and am I correct to assume I will just have to wait to get a new device? (I will have to re-activate my old Blackberry in the interim and will probably go to the 9900 when eligibilty restored. Wish I could do this sooner.) Thanks.

    • Doug, sorry but I just don’t know what T-Mobile’s and Best Buy’s policies are. I can say that Wirefly has a 14-day return policy that allows you to return the product and you go back to the way things were. In other words, you can re-activate your old BlackBerry and just keep using it as you did before. With Wirelfy, you also have 30 days to swap to a different device with no penalty, so you could call Wirefly after 25 days and swap for a different Android phone, a new BlackBerry or whatever you prefer.

      However, I can’t comment on the policies of T-Mobile and Best Buy. Anything I say will be speculation and we can’t be responsible for the policies of other companies.

      Bob at Wirefly

  • My contract expires in April and the eligibility check says that I qualify to get an upgrade late in January if I sign up for additional 2 year contract, would my contract be renewed until April 2014 or until January 2014 if I do a 2 year renewal?

    • Ferina, if you are eligible for an upgrade in January and you extend your contract at that time, the contract dates will re-align to January. Your contract would then expire in January 2014. Happy shopping!

      Bob at Wirefly

  • jeffrey a cox
    January 15, 2012

    i just extended my contract for 24 mo. why do i have to wait until feb 4th to upgrade? why can’t i get an upgrade now?

    • Jeffrey, did you use Wirefly’s Eligibility Checker? If Feb. 4 is the date that you got from Wirefly’s Eligibility Checker, then that is the date that T-Mobile requires. If the Eligiblity Checker shows that you can upgrade now, then you’re all set… just go for it.

      Bob at Wirefly

  • upgraded my service yesterday with t mobile, have not bought any phones yet, can i buy them from wire fly or do have to buy them from t mobil for up grade prices

    • Gil, Wirefly mostly sells phones with a service plan. If you just upgraded your service through T-Mobile, then you’re probably not eligible for a low-cost phone through Wirefly. However, you can call Wirefly at 866-852-3216 and discuss your exact situation with an agent, just to be sure.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • Okay. My goal is to have both my wife and I under one plan (Family Plan). Currently we are both with T-Mobile and under separate contracts. My wife’s contract is getting close to expiring however, mine is not. I’d like to know what to do because I want that new Samsung Galaxy S II phone and my wife said she would settle for the phone I currently have now which is the G2 by HTC. She has an older Blackbury me now or pay later phone that has been nothing but trouble, that’s why she would gladly take my current phone. Should I just add a line or switch to a Family Plan? How can I get my hands on a new Samsung Galaxy S II and make everyone happy?

    • Ed, you have too many questions and special circumstances for me to answer here. Your best bet is to call Wirefly at 866-852-3216 and speak to an agent. Explain what you want to do and you’ll get advice for your specific situation.

      Good luck!

      Bob at Wirefly

  • Our contract with T-Mobile expired several months ago. The 2-line plan we’re on is an old SunCom National plan that T-Mobile carried over when they absorbed SunCom, and we have simple basic phones and no data plan. Since there is absolutely nothing to carry over from our current T-Mobile account, can we just open a new T-Mobile Family Plan account with data service here on Wirefly, order new phones (and hopefully carry over our old phone numbers) and close our old account since the phone prices for a new account are for some reason less expensive for NEW accounts? Or to do that must I first close our current T-Mobile account and then open a new T-Mobile account and phones here on Wirefly?

    • Sheldon, if you are paying T-Mobile for service now, you are an existing customer. That means T-Mobile requires that you pay “upgrade” prices for new phones, and you can’t get the more favorable “new account” prices. This is a rule that all the carriers have, I am told. You can’t just close your account — you have to have no account with the carrier for at least six months before they will consider you to be a “new” account. Strange, I know… you’d think that the carrier would do everything possible to retain an existing customer but this rule seems to push them away.

      Hope that helps — even if it wasn’t what you were hoping to hear.

      Bob at Wirefly

  • I am a t-mobile customer and I need to know can I use my upgrade discount online? Or do I have to use it in the store to upgrade my phone?

    • Bonnie, whether you can use your upgrade discount depends on whether you are eligible for an upgrade or not. T-Mobile requires that Wirefly can only upgrade customers after a two-year contract has ended. To check your upgrade uligibility, visit Wirefly.com and use the Eligibility Checker… it’s free and fast.

      Bob at Wirefly

  • Mrs.Pokey
    December 1, 2011

    ok i am trying to get an upgrade but once i get to the part about what plan do i have the plan that i have is not shown on there so what do i need to do because i dont want to change anything on my plan i want it to stay the same

    • Mrs. Pokey, your best bet is to call Wirefly at 866-852-3216 and have a phone agent work through the pages with you. That way, you’ll get real-time assistance and guidance.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • I have 5 lines on my account. Only 1 line is out of contract (this line is one of the primary line).

    Can I upgrade this line and keep other lines intact online?
    When I do this upgrading, only my line will extend the contract, the other 4 lines will not renew the contract, right? Also, my account will not renew the contract, right? Only the line that I upgrade will be renew the contract, right?

    Thank you

    • Sam, yes, you can upgrade only one line if it is eligible. Your other lines will not be changed and they will not be renewed or affected in any way. Only the line you upgrade will be changed to reflect the upgrade.

      Bob at Wirefly

  • Hi i have family plane for two lines, both are now out of contract. i want now upgrade the two lines, the thing is i do not have social security number. my question is should i upgrade my plane thrugh wirefly without the social security number?
    Michael

    • Michael, the last four digits of your Social Security number are required by the carrier to buy a phone under contract. Wirefly provides that number to the carrier (T-Mobile in your case), but it’s the carrier that requires it. I think it’s actually a government regulation. So if you don’t have a Social Security number, you will not be able to get a discounted phone, since those all require contracts.

      Hope that helps!

      Bob at Wirefly

  • Im a T Mobile costumer, and ive been with them for awhile. And i wanted to know that if you had tha 50$ dollar plan for one line. can that type of contract still get an upgrade?

  • i want to know if im eligible for a ugrade is t mobile give me a new phone for free or do i still have to pay like 70 or 60 dollor for a new phone

    • Jovelle, have you tried Wirefly’s Eligibility Checker? It will tell you if you are eligible for an upgrade through Wirefly. Keep in mind that sometimes a carrier (such as T-Mobile) will permit an upgrade directly with them that they do no allow Wirefly to offer. If the eligibitlty checker doesn’t work for you, you can call Wirefly at 866-852-3216.

      Good luck!

      Bob at Wirefly

  • Hi,
    I have a tmobile family plan of 3 lines from more than a year. At the time of taking this connection, i was told that i can cancel my lines without any cancellation fee if i am moving out of the country but now they were telling i cant cancel like that and i have pay 200 dollars for each lines for cancellation as per the policy they have introduced on feb month of this year. Can you help why i have to pay the cancellation fee as this cancellation policy was not there at that time.Is there any way to cancel 2 of my lines without any cancellation fee.

    • Rama, your agreement is with T-Mobile, so T-Mobile should be able to explain what is required to cancel your lines. If you have any documentation to support your understanding that you could cancel your lines with no penalty, have that in your hand when you contact T-Mobile.

      However, there’s nothing Wirefly can do to help you with this. Your agreement is between you and T-Mobile. Good luck!

      Bob at Wirefly

  • timothy reed
    November 2, 2011

    Just wondering if I am eligible for an upgrade I have been with tmobile for a few years just recently changed over to different plan from prepay but its been single line w/ an average payment of 95.00 a month for 9780 bb smart phonen I don’t know if there is a newer model available of the bb9780 or if there is now some spectacular model w/ a touch and double camera 4g and the newest network capabilitys. Please respond to let me know.
    Sincerely, timothy reed
    Than xs

    • Timothy, the new BlackBerry Bold is the 9900, and it definitely has some improvements over your 9780. It has a faster processor, a nicer display and a better camera, among the upgrades. I don’t know if you are eligible for an upgrade, but you can use Wirefly’s Eligibility Checker to see if you qualify for an upgrade. If you do qualify, just skip on over to Wirefly.com and order a new phone.

      Hope that helps!

      Bob at Wirefly

  • Is it possible to enrolling myself into Corporate discount program while ordering T-mobile online at wirefly.com?

    • Dave, I’m not exactly sure what you are asking. If you get a corporate discount on your phone service (or if you qualify for one and you’re not yet taking advantage of it), you can usually buy a phone and service from Wirefly and still get your corporate discount. Is that what you are asking?

      Bob at Wirefly

      • sorry for the confusion…Here is the case
        I am eligible for corporate discount but currently I am not taking advantage of this. As I know I may get enrolled in this discount program thru T-mobile retailer. My question is Does wirefly extend this facility (as wirefly is T-mobile retailer) while I will go to wirefly for my plan and phone upgrade?

        • Dave, sorry for the long delay in answering.

          What you want to do should work. Buy the phone from Wirefly, and you will need to buy a service plan at the same time. Once you have the phone, contact T-Mobile and give them the contract code for your company’s discount agreement. That should get you the correct discount. If for some reason things do not work as you expect, you have 14 days to return the phone to Wirefly.

          Good luck!

          Bob at Wirefly

  • Hi,
    As per wirefly eligibility checker, I will be eligble for upgrade October end (T-mobile). When I checked the data plan you are offering I can NOT see the plan I am looking for (Simple Unlimited Smartphone Data – 200MB High Speed) while other retailers are offering this. Is it possible for wirefly to offer this data plan? Thanks You

    ***Currently I do NOT have any data plan ***

    • KC, Wirefly does not offer all the plans that T-Mobile offers, so it sounds like you will have to get the “Simple Unlimited Smartphone Data – 200MB High Speed” plan directly from T-Mobile.

      Bob at Wirefly

  • A. Davis
    October 16, 2011

    I have two smart phone lines on my T-Mobile account. My wife line is eligible for a full upgrade and mine won’t be eligible for an upgrade until July ’12. I wanted to buy a her a new phone for her birthday coming up in two wks. If I buy her a phone and the 3 wks later she decides she don’t like the phone, will I be able to used that phone as my phone without violating any rules?

    • A., you have only one eligible phone line now. If you get an upgrade for it, you have used up your eligibility until July 2012. If you get a new phone for your wife’s line, then she decides that she doesn’t like it, you will have to pay full price for a replacement. If you go to Wirefly and look at the phone you’re interested in, click on the button that says “Replacement Cost”… that is the phone’s full price.

      Or she can use the phone until July 2012, then give it to you and she can use your eligibility to get the phone she wants.

      Bob at Wirefly

      • This is not the question refer to. The question is, if his wife upgrade and get the phone. Can he use that phone instead of her? She use her old phone, and He use the new one.

        I have this question too. Please help me out.

        Thank you

        • Sam, if you have a line that’s eligible for an upgrade, you can get a new phone when you upgrade that line. Once you have the phone, you can swap your SIM with your wife’s, and the new phone will be on your line. There is no penalty for that.

          Is that what you are asking?

          Bob at Wirefly

        • Bridget
          June 12, 2012

          So you can do this, Scott from wirefly on the first question, said that you must use that phone on the line it is activated on for 6 months.

  • ron caldejon
    October 14, 2011

    my family of 5 are eligible for upgrades. we chose 5 smartphones but we want to keep our old plan, 1500 shared minutes and unlimited text. i would like to add a 2 gb data plan on 1 smartphone. can we all get the smartphones that we’ve wanted without purchasing data plan for the other 4?

    • Ron, all smartphones require a data plan and there are no exceptions to that. I hope that doesn’t throw too large of a wrench into your phone upgrade plans.

      Bob at Wirefly

  • aheilla robeets
    September 21, 2011

    I picked out a phone that is to hard for me to use is there anything I can do to change it to a simpler phone to use?

    • Aheilla, If you bought the phone from Wirefly, you have 14 days from the date of purchase to contact us and ask about replacement. Once you do that, you have another week to return the phone to us, and Wirefly pays for the return charges. Please give Wirefly a call at 866-852-3216.

      If you bought the phone someplace other than Wirefly, you should immediately take it back to that vendor and ask about returning it. The carriers (Verizon, Sprint, T-Mobile) have all recently tightened their return policies, so don’t delay if you need to return a device.

      Hope that helps!

      Bob at Wirefly

  • susanflores
    September 15, 2011

    when will i be able to get another phone

    • Susan, you should go to Wirefly and use the Eligibility Checker, which will tell you if you are eligible for a new phone. If you are not eligible for a new phone, it will tell you the date when you will be eligible.

      Bob at Wirefly

  • Question I want to upgrade my phone but I am 15 months in my contract tmobile says I am elegibale for upgrade not a full one but I do get a discount. When I check thru wirefly it says I don’t qualify for upgrade please help I am ready to to upgrade but heard you guys give better prices than me going thru tmobile.

    • Luis, this is one of those situations where the carrier (T-Mobile) offers an upgrade discount that Wirefly is not allowed to offer. Yes, Wirefly generally has better prices than the carriers, but the carriers require that customers complete a two-year contract before they can upgrade with Wirefly. We’d love to help you with your upgrade, but you’ll either have to wait or go through T-Mobile.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • I just switched from a flexpay account to a postpaid account a month ago. When I try to upgrade through the t-mobile website I don’t get any discounts. When using the wirefly eligibility check the status is pending and asks me to continue and that once I submit the order my eligibility will be verified. Am I correct in assuming that I probably won’t get the discounted price at wirefly either?

    • Victor, that’s probably a good assumption. You could try calling a Wirefly sales agent at 800-552-9000 and have him/her work through the process, but it will be more-or-less the same as what you couid do directly on Wirefly. Good luck!

      Bob at Wirefly

  • Tin Nguyen
    August 31, 2011

    I just upgraded my phone though wirefly and when if prompt me to chose a plan, I clicked the box to keep my existing phone plan. Now I am getting charged a $30 data plan. I did not request any changes to my plan. I read the fine print and it did not say that wirefly will change my plan without my consent especially when I CLICKED the keep existing plan option. I also have read that if I lower my plan than I will be charge more money. Can I change my data plan to a cheaper plan without WIREFLY charging me or do I have to keep the $30 per month data plan that WIREFLY implanted on me without my knowledge?

    • Tin, I don’t have enough facts to give you a good answer. Can you give me an order number? I will look up your order to see what happened.

      Bob at Wirefly

      • How did it resolve?

        If I am on the very old data plan t-zone/web2go, now I upgrade to have a smart phone and check for keep my data plan. Phone may or may not work with the old data. Will you put it up for a $30 data plan? If then, can I reduce it to $10 (200MB) plan without any penalty?

        Thanks

        • Sam, I’m not sure I completely understand your question. However, if you buy a new phone and sign up for a $30 per month plan, you will have to keep that plan for two years. You will not be able to reduce it to a $10 per month plan. If you do that, you will pay a penalty.

          Bob at Wirefly

          • The question is. I have internet plan( t-zone/web2go plan). This is a very old data plan that T-mobile have a while black. I am on this plan.

            When I upgrade my phone, I select that I want to keep my existing data plan. Once I got the phone, the phone may or may not work with this old data plan. Will you automatically upgrade my data plan to the $30 per month plan?

            In case you automatically upgrade it to $30 per month, can I make a change to the $10 per month by calling the customer service?

            Of course if it didn’t work, I still call t-mobile service and make the change to $10 per month.

            What I concern is, if you automatically upgrade my data plan to that $30 per month if my old data plan didn’t work with the new phone?

            Thanks.

          • Sam, I am personally not familiar with your web2go plan. You should speak either to a Wirefly phone agent or a T-Mobile agent to confirm that your web2go plan is a valid data plan for the phone that you want to get. You can call Wirefly at 866-852-3216 and we can check, but you may be better off checking first with T-Mobile. Ultimately, your contract is with T-Mobile, so they will have to give the final approval to your $10 plan.

            Generally speaking, no carrier will sell you an expensive new phone, then allow you to use a $10 per month plan. That is not enough money to pay the carrier for the phone it just sold you. This is not a Wirefly requirement — it’s from the carrier (T-Mobile).

            Bob at Wirefly

  • rafael johnson
    August 30, 2011

    My contract ends on september 13th and I still not able to get the upgrade. I am way past my 22 months and still not eligible. It sounds like false information to me

    • Rafael, have you tried using Wirefly’s eligibility checker? Click on this link: Wirefly Eligibility Checker.

      If you have more questions about eligibility, you can call Wirefly at 800-552-9000 and ask for more information.

      Bob at Wirefly

  • I am eligible for an upgrade on my 2nd line next month, on that line I have an Unlimited Loyalty Android data plan. Will upgrading change this to the $30 plan? or will it keep my current data plan? I do have an Android phone on the line currently.

    • Robert, please use Wirefly’s Eligibility Checker to determine if your 2nd line is eligible for an upgrade. Keep in mind that the carrier (T-Mobile) has more upgrade options than they allow Wirefly to have, but the best place to start is with the Eligibility Checker. Good luck!

      Bob at Wirefly

  • I am eligible upgrade my phone (tmobile). I have a family plan with absolutely no data/text plans. I have selected a free smart phone (tmobile-touch). There is no option to “not to have a data plan”. The fine line says that if there is no data plan, they will automatically put me an unlimited costly data plan. Thats insane.

    • SD, a smartphone requires a data plan… you can’t opt out. If you want a lower-cost data plan, you will have to choose it. If you go to T-Mobile or any other vendor, the result will be the same: The only way to get a smartphone without a data plan is to pay the full unsubsidized price for the phone.

      Bob at Wirefly

  • T-Mobile says i’m eligible for a contract extension and phone upgrade. When doing a check via the website it is saying I am not. I even called again to verify with T-Mobile and they insist I am good. I want to get the great price you guys have to offer and could use some help.

    • John, unfortunately, the carriers (such as T-Mobile) allow certain upgrades directly that we can’t offer at Wirefly. Just to be sure of your upgrade status with Wirefly, call Wirefly at 800-552-9000 and explain about your account status. That should be the final word about upgrading through Wirefly.

      Good luck!

      Bob at Wirefly

  • My family is due for an upgrade. I would like to upgrade all 4 lines through Wirefly. I’ve heard there are some complications with that, like after the order goes through the 2 additional lines get canceled and cause unnecessary problems for the families. Does that happen with all family upgrades? You can only upgrade 2?

    • Lisa, thanks for thinking of Wirefly for your upgrades!

      Wirefly can upgrade as many lines as you have, but the carriers (such as T-Mobile) only allow us to process upgrades in certain circumstances. In some cases, the carrier may offer you an upgrade possibility that Wirefly is not allowed to process. A good place to start is with the Upgrade Eligibility Checker on Wirefly.com. Go to http://www.wirefly.com/upgrades and put in your information. If that tells you that you are eligible for an upgrade, then you can almost certainly do your upgrades through Wirefly.

      We will also do a credit check and it’s possible that the credit check may come back and say that you are approved for only some of the lines you want to upgrade. Assuming the credit check approves all four lines and the Upgrade Eligibility Checker is happy, you should be able to upgrade all four lines with Wirefly. Thanks!

      Bob at Wirefly

  • eric pritchet
    June 24, 2011

    I’m due for an upgrade.

  • Carlos C. Johnson
    May 7, 2011

    I have a little more six mo. left on my contract. How much would it cost me to cansel my contract

    • Carlos, you will have to ask T-Mobile that question. Your contract is between you and T-Mobile, so T-Mobile can look up your account and give you the exact number. If you are ready to get a new phone, please consider buying from Wirefly… we can set you up with a great price.

      Bob at Wirefly

  • I want to purchase a new phone but I would like to keep my original plan it’s possible?

    • Inez, that is possible but there are several questions that need to be answered first. Please call Wirefly at 800-552-9000 and discuss what you’d like to do with a phone agent.

      Bob at Wirefly

  • MRS TERRY LEEKS
    April 9, 2011

    PLEASE HELP ME SET UP IN GETTING ME ANOTHER PHONE CAUSE THE ONE I HAVE IS GOING IN AND OUT I CAN’T TAKE IT ANYMORE PLEASE I NEED SOMETHING ASAP NO DOWN PAYMENT NEITHER PLEASE I ALWAYS GET DONE PLUS I NEED TO GET OFF THIS FLEX ACCOUNT PLEASE HELP A SISTER OUT !!!!!!!!!!!!!!!!!!!!

  • James Worner
    March 10, 2011

    I am very thankful to wirefly

  • czachary
    March 2, 2011

    for 15 months I have been using my Blackberry 8900 Curve to tether to my laptop.
    Suddenly, 10 days ago T-Mobile not longer supports “tethering”. when I signed the 2
    year contract it was only because of the tethering option. I am very dissappointed
    with T-mobile and when my contract is up I WILL NOT DO FURTHER BUSINESS WITH T-MOBILE.

  • Have,family unlimited everything, 4 lines. Monthly bill is $360+. T-Mobile can’t explain why. Have a 2 yr contract, Can I get out

  • Well. All this dumnnnn people sayin the t-mobile is a bad company. Well; I’m been with t-mobile 10 years. I love this company. No problems. Gew representatives. Best American company. Thanks t-mobile. Y’all number 1

  • dont go to T-Mobile i have had 5 phones and they all quit in 2 months and been without phone for most of the time and paid 2 mom. ahead and they wont even make it right they just keep sending me new phones and not replaceing any money keep saying they will give me 25.00 back a joke i pay 130.00 a month

  • Ahmad Samba Sallah
    November 26, 2010

    I have been a tmobile customer for 3 years now and I really want to upgrade to a 2 year

    contract with a samsung vibrant smartphone . I was offered to transfer my phone number to

    A T & T but I just want Tmobile Period. What can tmobile do for me to have contracted ?

  • AM NOT UNDER ANY CONTRACT CANT GET A NEW PHONE THROUGH WIREFLY CAN YOU EXPLAIN Y

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