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Q. If I place a pre-order reservation, when will my credit card be charged?
A. When you submit your order, your credit card will be authorized for the full amount; however, your card will be charged only when the phone is activated and shipped to you. If you cancel your order before shipment, the prior authorization will be released and your credit card will not be charged.
Q. If I place a pre-order reservation, can I cancel my order?
A. Yes. You may cancel your reservation order before shipment. Please note that phones will be shipped in the order that reservations were received. Canceling and then placing a new order will move you to the back of the queue.
Q. If I place a pre-order reservation, when will I receive my smartphone?
A. We will begin shipping orders on the official carrier’s launch date, which is subject to change. If you order additional devices (such as with a family plan), we will hold your entire order until all the phones are ready to ship.
Q. If I place a pre-order reservation, will you send me updates?
A. Yes, we will keep you informed as we move through the reservation and shipment process.
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