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The Wirefly Order Process
May 14th, 2009
Activating a cell phone can be different from buying other electronics such as a TV or computer. For orders that include new wireless service or a contract extension, you are not just getting a cell phone shipped to you, but are also getting a monthly account with your cell phone carrier.
Tracking Your cell phone
Order at Wirefly.com
To track a specific order, go to www.whereismyorder.com. The WhereIsMyOrder.com site provides you with all the status information available for your order. You can also view and print your sales receipts and rebate forms, as well as track the delivery of your package once we release it to the shipping company.
Most approvals are received quickly, but if your carrier needs additional information before approving your service order, you will receive an email from Wirefly asking for this information on their behalf. Your order status can also be found at our customer service center.
You will receive e-mails to confirm when your cell phone has been approved and activated, and another containing your FedEx shipping details
99% of orders approved and activated by 7pm Eastern Time are shipped on the same day
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Carrier Approval
If your order includes a new wireless account, then your application for service is automatically submitted to the carrier you’ve chosen for approval.
If your cell phone order includes a contract extension from your current cell phone provider, then your information is submitted to confirm that your account is eligible to receive a discount on a new cell phone.
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Order Assembly and Testing
Our distribution center staff selects the items you have ordered from inventory. For all cell phone activations, we physically open the box, and we use test batteries to power up the cell phone and ensure that everything is functioning as it should.
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Cell Phone Activation
If you have ordered a new service plan or contract extension, Wirefly then programs and schedules the activation of your new cell phone from our production line. Step-by-step instructions for completing the activation are inserted into the shipping box.
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Transferring Your Phone Number
If you requested to transfer your existing number to your new cell phone, we will initiate the transfer or “port” and when possible we will schedule the transfer to occur after your phone arrives. Additional information about the porting process will be included with your shipment.
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Shipping Preparation
Once your purchase is ready for packaging, Wirefly’s trained warehouse staff carefully packs your order and passes it on to our Quality Assurance team which re-scans each cell phone and accessory to ensure that your order is complete.
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Shipped
Wirefly ships your order via FedEx based on the shipping preferences you selected when you placed your order. If you selected 2nd business day delivery, your order will arrive within 2 business days of the ship date. If you selected next business day delivery, your order will arrive within 1 business day of the ship date. You can track the status of your delivery via the FedEx site.
For your security, FedEx may require a signature at time of delivery. If nobody is available to receive the package, the driver may leave a slip that you can sign to allow delivery without a signature.
