Comments on: The Wirefly Order Process

By: bkovacs

bkovacs — Tue, 07 Feb 2012 16:39:07 +0000

Bridgette, please give a call to Wirefly Customer Service at 866-852-3216. The person there will take care of your order.

Bob at Wirefly

By: bridgette

bridgette — Tue, 07 Feb 2012 15:13:00 +0000

ORDER NUMBER 547856026 I WOULD LIKE TO CANCEL ORDER BUT DOSE NOT SAY ON PAGE HELP PLEASE?

By: bkovacs

bkovacs — Mon, 06 Feb 2012 15:18:27 +0000

Jennifer, your order was shipped on Saturday (Feb. 4) and you should have received an e-mail stating that the order shipped. Our records show that you should receive the package today.

Bob at Wirefly

By: bkovacs

bkovacs — Mon, 06 Feb 2012 15:11:28 +0000

Ken, the order number you list is missing a digit, and your -mail address doesn’t come up in our system. If you give me the full order number or the e-mail address you used for the order, I can look up the status and let you know what’s going on.

Bob at Wirefly

By: bkovacs

bkovacs — Mon, 06 Feb 2012 14:52:31 +0000

K’Renee, we can’t discuss the status of your order in an open forum, but you can call Wirefly at 888-843-2485 to get more information. The bottom line is that you probably will not be able to order through Wirefly. Your best bet will be to order directly from the carrier (Verizon in your case, I think).

Good luck!

Bob at Wirefly

By: jennifer

jennifer — Sat, 04 Feb 2012 15:13:29 +0000

Order number 530296484 why does my credit card show this as a pending transaction what is taking you guys so long to collect your money?

By: Ken

Ken — Sat, 04 Feb 2012 05:01:44 +0000

I recently purchased a phone online. I would like to cancel it but I think you guys just shipped it out. What can I do? My order number is #49358664.

By: K'RENEE

K'RENEE — Sat, 04 Feb 2012 00:52:13 +0000

FOR SOME ODD REASON EVERY TIME I TRY TO ORDER A PHONE WITH WIREFLY.COM MY ORDER IS ALWAYS CANCELLED AND ITS STARTING TO PISS ME OFF NO ONE CAN TELL ME WHY MY ORDER IS BEING CANCELLED AND IF THEY DO IT SAY SOMETHING ABOUT IT DID NOT GO THRU SOME SECURITY THING WELL TELL ME WHAT I NEED TO DO TO FIX IT OR WHAT PROOF IS NEEDED SMH…. ORDER NUMBER 523152749 >_< SIGNED: A VERY MAD CUSTOMER K'RENEE

By: bkovacs

bkovacs — Thu, 02 Feb 2012 13:52:00 +0000

Juan, we have two orders from you:

Order number 504190302: On hold
Order number 489301734: Shipped Jan. 28

The order that shipped on Jan. 28 will arrive in a day or two. What do you want us to do with the order that is on hold? If you no longer want that order, you should cancel it. Otherwise, Wirefly will continue trying to process it. Let me know what you’d like to do and I will take care of it.

Bob at Wirefly

By: juan duran

juan duran — Wed, 01 Feb 2012 23:47:47 +0000

Hi, my name is Juan Duran. I placed my order last Friday and I have 3 business days waiting and my order never comes.