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Recently, an AT&T customer was victimized by identity theft after a former AT&T associate used his information and added two new lines and financed over $2,000 in equipment. Although the incident was already addressed by AT&T, it serves as a warning for users everywhere.
As reported by PhoneArena, AT&T already addressed the issue and “resolved” the concerns of the affected customer. A spokesperson for the company also shared that the incident took place “at an authorized retailer” and that the “individual no longer works with our accounts.” The carrier already apologized for the experience, “which did not meet our expectations for how we treat customers.”
Here’s what happened:
The customer shared his story on Reddit where an AT&T associate at a Watertown, MA store added lines to his account without his consent. The associate also financed equipment under the customer’s name. When the customer found out and disputed these charges, the wireless carrier did not believe him since his ID was scanned. AT&T said this proved that the customer agreed to the purchases. The customer fought back and said that the associate took a photo of his ID and made the purchases without his signature.
The issue escalated over a two-month period, after the customer brought in the police. He refused to pay his $900 bill since the added charges were still on his account. As a result, the wireless carrier suspended his account. He then received an email from AT&T telling him he has one month to settle his bill or he will have to pay over $3000 for equipment charges.
Since AT&T’s spokesperson said they were already able to settle with the victim, it’s possible that the charges were already removed from the account. Unfortunately, the report shared that the associate is still missing and that the police could not find him. The Redditor shared that police had to “subpoena AT&T HR to get his info.”
Hopefully, this is only one bad actor and the other associates working at the carrier won’t follow this example.
Source: PhoneArena
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