Frequently Asked Questions:
Q. If I place a pre-order reservation, when will my credit card be charged?
A. When you submit your order, your credit card will be pre-authorized for the full amount; however, your card will be charged only when the cell phone is activated and shipped to you. If you cancel your order before shipment, the prior authorization will be released and your credit card will not be charged.
Q. If I place a pre-order reservation, can I cancel my order?
A. Yes. You may cancel your Samsung Vibrant reservation order before shipment. Please note that phones will be shipped in the order that reservations were received. Canceling and then placing a new order will move you to the back of the queue.
Q. If I place a pre-order reservation, when will I receive my smartphone?
A. We will begin shipping orders on T-Mobile’s official launch date for the Samsung Vibrant. If you order additional phones (such as with a family plan), we will hold your entire order until your Samsung Vibrant is ready to ship.
Q. If I place a pre-order reservation, will you send me updates?
A. Yes, we will keep you informed as we move through the reservation and shipment process.
Wirefly is the Internet’s #1 authorized dealer for T-Mobile. This offer is fulfilled by Simplexity, an authorized dealer for T-Mobile. This offer is only available with select service plans, features and a two-year subscriber agreement, and is subject to eligibility check by T-Mobile, including credit approval or deposit for new customers. Up to $200/line early cancellation fee and other upfront and monthly charges and fees may apply — see representative for details. Offer applies to primary and second lines only. Not all US markets are served by T-Mobile. Additional restrictions may apply. See full offer for details. Offer valid for a limited time only. T-Mobile and the magenta color are federally registered trademarks of Deutsche Telekom AG. stick together is a federally registered trademark of T-Mobile USA, Inc. © 2009 T-Mobile USA, Inc.
30 Day Return Policy
If you are not satisfied with your new phone for any reason, you may return it for a full refund, and we pay the shipping. Restrictions apply. For details see the Wirefly Satisfaction Guarantee.
Free FedEx Shipping
You will receive FREE shipping and handling via FedEx Home Delivery (except Alaska and Hawaii) when you order online. Upgrade or new account orders are subject to T-Mobile eligibility check or credit approval. Orders approved by T-Mobile by 3:00pm are shipped the same day.
Keeping Your Phone Number
If you are switching to T-Mobile from another carrier, you can elect to keep your existing phone number. To make sure that we process your order as quickly as possible, please make this selection when you are placing your order.
New Account Requirements
Orders for new service are subject to credit approval, which is based solely on T-Mobile’s credit policies. If T-Mobile requires a deposit, we will notify you via email and on our Customer Support order status website.
If you are a current T-Mobile customer, you may be eligible to take advantage of this offer and add 2 years to your contract. To qualify, each line must be upgrade-eligible as determined by T-Mobile.
Family Plan Upgrades
Upgrade orders for all lines on a family plan may be completed online. If you wish to upgrade only some of the lines on a family plan, you may place your order by phone at 800-552-9000.