The 30-day Pre-order Price Guarantee is a limited time offer for the pre-order price of the myTouch 4G for T-Mobile only on lines 1 and/ or 2 of new accounts and upgrades. This offer does not apply to lines 3 – 5 or other items which may have been added to the order. To qualify for a refund, your T-Mobile account must be current as of December 3, 2010. The 30-Day Pre-order Price Guarantee is only applicable to pre-order reservations, and is not available to orders placed on or after November 3, 2010.
T-Mobile myTouch 4G phones will be shipped in the order that reservations are received, so reserve yours today!
Frequently Asked Questions:
Q. If I place a pre-order reservation, when will my credit card be charged?
A. When you submit your order, your credit card will be authorized for the full amount; however, your card will be charged only when the cell phone is activated and shipped to you. If you cancel your order before shipment, the prior authorization will be released and your credit card will not be charged.
Q. If I place a pre-order reservation, can I cancel my order?
A. Yes. You may cancel your T-Mobile myTouch 4G reservation order before shipment. Please note that phones will be shipped in the order that reservations were received. Canceling and then placing a new order will move you to the back of the queue.
Q. If I place a pre-order reservation, when will I receive my phone?
A. We will begin shipping orders on T-Mobile’s official launch date for the phone, which is currently November 8, 2010 but subject to change. If you order additional phones (such as with a family plan), we will hold your entire order until your T-Mobile myTouch 4G is ready to ship.
Q. If I place a pre-order reservation, will you send me updates?
A. Yes, we will keep you informed as we move through the reservation and shipment process.
Wirefly is the Internet's #1 authorized dealer for T-Mobile. This discounted offer is fulfilled by Simplexity, LLC, an authorized dealer for T-Mobile. This offer is only available with select service plans, features and a two-year subscriber agreement, and is subject to eligibility check by T-Mobile including credit approval or deposit for new customers. Free phone offer applies to primary and second lines only. Discount will be invalid if the rate plan is changed to a lower monthly service rate, or if this equipment is transferred to another line of service. Not all US markets are served by T-Mobile. Activation and early termination fees apply. Additional restrictions apply. See full offer for details. Offer valid for a limited time only.
30 Day Return Policy
If you are not satisfied with your new phone for any reason, you may return it for a full refund, and we pay the shipping. Restrictions apply. For details see the Wirefly Satisfaction Guarantee.
Free FedEx Shipping
You will receive FREE shipping and handling via FedEx Home Delivery (except Alaska and Hawaii) when you order online. Upgrade or new account orders are subject to T-Mobile eligibility check or credit approval. Orders approved by T-Mobile by 3:00pm are shipped the same day.
Keeping Your Phone Number
If you are switching to T-Mobile from another carrier, you can elect to keep your existing phone number. To make sure that we process your order as quickly as possible, please make this selection when you are placing your order.
New Account Requirements
Orders for new service are subject to credit approval, which is based solely on T-Mobile’s credit policies. If T-Mobile requires a deposit, we will notify you via email and on our Customer Support order status website.
If you are a current T-Mobile customer, you may be eligible to take advantage of this offer and add 2 years to your contract. To qualify, each line must be upgrade-eligible as determined by T-Mobile.
Family Plan Upgrades
Upgrade orders for all lines on a family plan may be completed online. If you wish to upgrade only some of the lines on a family plan, you may place your order by phone at 800-552-9000.