Frequently Asked Questions:
Q. If I place a pre-order reservation, when will my credit card be charged?
A. When you submit your order, your credit card will be authorized for the full amount; however, your card will be charged only when the cell phone is activated and shipped to you. If you cancel your order before shipment, the prior authorization will be released and your credit card will not be charged.
Q. If I place a pre-order reservation, can I cancel my order?
A. Yes. You may cancel your HTC EVO Shift 4G reservation order before shipment. Please note that phones will be shipped in the order that reservations were received. Canceling and then placing a new order will move you to the back of the queue.
Q. If I place a pre-order reservation, when will I receive my smartphone?
A. We will begin shipping orders on Sprint’s official launch date for the HTC EVO Shift 4G, which is currently January 9, 2011 but subject to change. If you order additional phones (such as with a family plan), we will hold your entire order until your HTC EVO Shift 4G is ready to ship.
Q. If I place a pre-order reservation, will you send me updates?
A. Yes, we will keep you informed as we move through the reservation and shipment process.
Current Sprint family plan customers: HTC EVO Shift 4G online price offer available only when upgrading the primary line on a family plan. Wirefly is the Internet’s #1 authorized dealer for Sprint. This discounted offer is fulfilled by Simplexity, LLC, an authorized dealer for Sprint. This offer is only available with select service plans, features and a two-year subscriber agreement, and is subject to eligibility check by Sprint, including credit approval or deposit for new customers. HTC EVO Shift 4G offer applies to primary and second lines only. Discount will be invalid if the rate plan is changed to a lower monthly service rate, or if this equipment is transferred to another line of service. Not all US markets are served by Sprint. Activation and early termination fees apply. Additional restrictions apply. See full offer for details. Offer valid for a limited time only.
30 Day Return Policy
If you are not satisfied with your new phone for any reason, you may return it for a full refund, and we pay the shipping. Restrictions apply. For details see the Wirefly Satisfaction Guarantee.
Free FedEx Shipping
You will receive FREE shipping and handling via FedEx Home Delivery (except Alaska and Hawaii) when you order online. Upgrade or new account orders are subject to Sprint eligibility check or credit approval. Orders approved by Sprint by 3:00pm are shipped the same day.
Unlimited Mobile to Mobile Calling
Unlimited nationwide mobile-to-mobile calling to and from any other Sprint customer.
Keeping Your Phone Number
If you are switching to Sprint from another carrier, you can elect to keep your existing phone number. To make sure that we process your order as quickly as possible, please make this selection when you are placing your order.
New Account Requirements
Orders for new service are subject to credit approval, which is based solely on Sprint’s credit policies. If Sprint requires a deposit, we will notify you via email and on our Customer Support order status website.
If you are a current Sprint customer, you may be eligible to take advantage of this offer and add 2 years to your contract. To qualify, each line must be upgrade-eligible as determined by Sprint.
Family Plan Upgrades
Upgrade orders for all lines on a family plan may be completed online. If you wish to upgrade only some of the lines on a family plan, you may place your order by phone at 800-552-9000.