Frequently Asked Questions about Home Phone Connect
Q: What is Home Phone Connect?
Home Phone Connect is an analog telephone adapter that provides you with high-quality, home phone service on Verizon Wireless' code division multiple access (CDMA) network. Simply plug your existing home telephone into the Home Phone Connect unit, complete the over-the-air service activation (*228), and make calls. You also have the option of keeping your existing home telephone number.
Q: Where can I use Home Phone Connect?
Home Phone Connect is designed to operate anywhere within the Verizon Wireless coverage area and should provide coverage at your location that is consistent with your experience with your current Verizon Wireless device. While the Verizon Wireless coverage map indicates expected coverage, you will need to assess whether the actual coverage at your location is acceptable to you.
The coverage locator maps depict predicted and approximate wireless coverage. The coverage areas shown don't guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, many factors, including your equipment, terrain, proximity to buildings, foliage, and weather, may impact service. Some coverage areas include networks run by other carriers. The coverage depicted for these areas is based on the carriers' information and public sources, so we can't ensure its accuracy.
Q: What calling features are available with Home Phone Connect?
Voice calling features for Home Phone Connect include:
- Call Waiting
- Call Forwarding
- 3-Way Calling
- Voice Mail (*86)
- 411, 611, 911
- Last Number Callback (*69)
- Caller ID (number only)
- International Calling (with iDial feature or an international calling card)
Q: Can I use my telephone answering machine instead of my Verizon Wireless Voice Mail with Home Phone Connect?
Yes, you can use your answering machine with Home Phone Connect. Set the answering machine to fewer rings than your current mobile device's setting so that it picks up the call before Verizon Wireless Voice Mail engages. Alternatively, if you would like to use your Voice Mail, either turn off your home answering machine or increase the number of rings at which it's set to pick up the call.
Q: Is Home Phone Connect compatible with my fax machine?
No, the Verizon Wireless network doesn't support incoming or outgoing fax services.
Q: Does Home Phone Connect work during a power outage?
Yes, this device has a backup battery. However, if your home telephone requires external power to operate, service (including the ability to make and receive 911 calls) won't be available during a power outage.
Q: Does 911 work on Home Phone Connect?
Yes, 911 functions similarly to the way it would on your Verizon Wireless mobile device. However, for emergency calls to 911 from indoor environments, be prepared to provide your location within the premises to public safety. The GPS receiver embedded in Home Phone Connect works best when the device is located near a window or other opening.
Q: Can I make international calls with Home Phone Connect?
Yes, you can make international calls with Home Phone Connect. To do this, you must have the International Dialing (iDial) feature on your account. To add this feature, call Customer Service at (800) 922-0204. Alternatively, you may use an international calling card; the call will use airtime minutes.
Q: What are the device incompatibles?
Home Phone Connect is not compatible with home security systems, fax machines, dial-up or DSL internet service, DVR services, medical alert services (e.g. Life Alert), or credit card machines.
Q: What is the backup battery life of Home Phone Connect?
Talk time is two hours, and standby time is 36 hours. However, actual values vary with the network environment.
Q: Will all of my home extension phones work with the Home Phone Connect Service?
Cordless extension phones that receive signal from a cordless base station connected the Home Phone Connect adaptor will receive service. Only corded phones connected directly to the Home Phone Connect device will receive service. There are two telephone ports on the rear of the Home Phone Connect device, allowing a combination of corded and cordless phones to be used. Do not plug Home Phone Connect into your telephone wall jack. This configuration is not supported unless you have taken steps to disconnect the landline wires coming into your home.
Q: What type of warranty is available with Home Phone Connect?
The device comes with a 1-year manufacturer's warranty.