In light of recent reports that the iPhone 6 Plus as well as its sibling the iPhone 6 bend easily when placed in users' pockets, Apple has finally responded to the complaints, stating that warping of the new iPhone models is extremely rare as long as the devices are used normally.
Apple also revealed that from the time the new iPhones hit stores last Friday, only a total of nine customers so far have complained directly to the company about their bent iPhone 6 Plus devices. The iPhone 6 Plus is the larger of the two new models, which may make it more susceptible to bending. However, Apple has stressed that both the iPhone 6 Plus and the iPhone 6 have undergone extensive strength and durability tests, and both devices have passed those tests before being released to the public.
Apple further stated that the bodies of the new iPhones are made from a custom grade of anodized aluminum that is tempered for added durability. Moreover, the mobile manufacturing giant said that the both the iPhone 6 and the iPhone 6 Plus have titanium and stainless steel inserts in parts of the devices that will most likely take high amounts of stress.
The bending incidents, now collectively referred to as Bendgate, caused a stir in the Internet lately, especially when people started sharing experiences, videos, even jokes and humorous memes about the phone's purported bendability. Still, some might think that Bendgate may have been fueled a bit by the device's own popularity -- the new iPhones after all are now considered the fastest selling smartphone in Apple's history, with people buying over 10 million units in its weekend of release.
But despite the record sales, this week has not been a good one for Apple. Very recently, it released a software update for iOS 8, the latest version of its mobile operating system. But in just an hour, it immediately pulled the update back because of customer complaints. Apparently, users lose the ability to make calls or use the Touch ID fingerprint reader on their Apple devices when they downloaded the update. Apple has long since issued a statement promising to further investigate the matter, but for some users, the damage has been done.
As for the so-called Bendgate, Apple is at least making a clear effort to provide information, perhaps to reassure buyers. According to the company, the new iPhones went through 5 different tests during the development process. One of them is the pressure point cycling test wherein force is applied on the display screen and body in order to check if the device can retain its structure under a reasonable application of pressure.
Another test is the sit test wherein Apple simulates sitting on a solid surface with the iPhone placed on the rear pocket of a pair of jeans. Apple has stated that they have performed these tests thousands of times on the new models.
For now, it is difficult to tell if the complaints are the real thing or just isolated cases. It is even harder to predict if Bendgate will continue to linger a week or two from now. But for Apple, you can bet that they would prefer to move on from this.
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