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In response to questions asked by Senator John Thune regarding its deliberate slowing down of the processing speed of old iPhone models, Apple has stated through a letter that it is exploring the idea of offering rebates to iOS mobile users who paid for the full cost of replacing the battery of their iPhone units.
Some may remember that less than a month ago, Senator Thune, a Republican from South Dakota and the current chairman of the Commerce, Science and Transportation Committee, had asked Apple eight questions. The tech giant responded by writing a letter to the US Senator last Friday, not only providing direct answers to the eight questions but also shedding some light with regards to the timeline of the so-called batterygate issue, as well as additional technical details and related information.
One of the questions that Senator Thune had asked Apple had pertained to the notion of letting iPhone users who had paid the full amount for a replacement battery get a rebate of some sort for a chunk of the new battery's cost. Apple had answered to the effect that it is indeed currently exploring such an idea, and is even promising to update the US Senator as soon as a decision is made. Senator Thune has responded promptly to Apple's remarks. Earlier this week, the US Senator has issued a statement expressing his appreciation for Apple's response to his questions.
Apple has been getting a lot of flak since the issue grabbed some headlines back in December of last year. And it is not just from customers, but also from rival phone makers, from Senator Thune, and even from the US Department of Justice (DOJ) and the Securities and Exchange Commission (SEC). Just before the end of last month, it was reported that the DOJ and SEC were launching investigations into the slowing down of old iPhone models.
While it is true that Apple has already issued a formal apology, and even reduced the price of battery replacement services to just $29 from the original $79 cost. On top of that, the tech giant also vowed to replace the battery of affected units even if those devices pass the diagnostics test. And nearly a couple of weeks ago, Apple also announced that it was going to roll out an update to its iOS mobile operating system that should allow iPhone owners to deactivate the performance slowing software on their device.
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