iPhone owners, beware -- if you noticed that the home button on your smartphone is not working properly and you are thinking of heading to a third party for repairs, you might want to hold off on that idea. It appears that a recent update to Apple’s iOS 9 mobile operating system renders iPhone devices virtually useless if some party other than an official technican from Apple tinkers with the home button. If that happens, an Error 53 code is then displayed after the device is wiped and shut down.
A few days, Apple has addressed the issue, claiming that Error 53 is actually a security measure, not a bug. But certain circles disagree otherwise. One of them is PCVA, a legal firm based in the city of Seattle in Washington. The firm is on a quest to provide proof that the iPhone maker is deliberately and illegally disabling its smartphones and may even be causing much inconvenience to iOS users who are deciding not to go for Apple’s repair service. Everybody knows that Apple often charges more than third party repair shops, in some cases, even more than twice. No wonder some users are almost crying over the unfairness of it all. PCVA is now gathering enough complaints in order to trigger a class action lawsuit, which could have Apple provide compensation to those iPhone users affected by Error 53.
The Error 53 issue basically revolves around the Touch ID sensor, which is embedded in the iPhone’s home button. This sensor essentially lets iPhone owners unlock their handset using their fingerprint, as well as facilitate authentication of mobile payment transactions. The protective side of this security measure is pretty understandable, but what really gets affected users all riled up is the severe and undoable consequence of encountering Error 53. Users basically lose their handsets and all the data saved on those devices.
This is partly why PCVA is not only seeking compensation for the useless iPhones. The firm also wants recompense for the lost information, including saved images, mobile apps, and files and documents, among many others. According to their initial investigation (as indicated in PCVA’s website), the Error 53 issue appears to affect only iPhone 6 and iPhone 6 Plus devices that have been serviced by a third party. Apple has urged affected users to contact Apple Support immediately if they encounter the error. But PCVA’s research suggests that there may be no way to recover the data lost due to Error 53.
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