After quietly making its debut outside the United States a month ago, Apple’s newly rolled out standalone iOS Support mobile app is now made available at the American version of the App Store. For those not familiar with this app, it basically allows iOS users to gain access to product documentation, and set up appointments, chat, email, and even calls with a technician from Apple Support.
Sure, one can search for stores within the vicinity or set up appointments at the Genius Bar by way of the Apple Store mobile app, but this particular functionality was kind of lost among a wide range of other features. Moreover, considering that only a few users adopted the Tips app that the iPhone maker had debuted along with the deployment of iOS 8, that was promptly archived to users’ Apple junk apps folder.
But with the new Apple iOS Support app, things are made easier and simpler. This is because the app centralizes all the product data while at the same time grants a more straightforward means for giving access to customer support whenever users need to. More significantly, the app can be customized to the user’s specific requirements. This is made possible because the app detects all of the user’s iCloud registered handsets, so essentially he does not need to fuss over which specific model his iPhone or iMac is. With this customization, customers only have to deal with the product and support documentation regarding their handsets. On the side of the support technician, the process at their end becomes faster too because the device details are provided quicker.
On top of all this, iOS mobile users are also allowed the ability to initiate a native chat with a service expert from Apple right inside the app. Plus, they will be able to view their support case history as soon as the chat session is finished. For those who require setting up an in-store appointment, the app lets users schedule appointments and even receive reminder alerts. Furthermore, the app can assist users by directing them to authorized repair service providers in the local area.
Apple could not have timed the deployment of the iOS Support mobile app in the US any better. The busy holiday shopping season is a time for getting new Apple devices for the first time, and for sure, quite a number of users will be needing assistance in operating their iOS powered handsets.
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