AT&T is planning to debut a repair service for its subscribers, specifically those mobile users in possession of insured handsets that have sustained cracked display screens. The repair service will start to go live on November 15th of this year, and will be made available to subscribers under the wireless carrier’s Mobile Insurance, Mobile Protection Pack, Mobile Protection Pack for Business, and Multi-Device Protection Pack programs. It bears noting that for those with plans to avail of this service, an $89 deductible will be applied, and users who are able to file a claim during the morning may be qualified to get same day repair services.
The actual repair services will be handled by Asurion, a firm which currently provides device and support services for AT&T as well as for other wireless carriers. Subscribers of the second biggest wireless carrier in the United States will be delighted to know that they can have technicians certified by Asurion sent to their residences or offices in order to perform the repair services.
Starting on November 15th, AT&T subscribers who are based in 15 markets including the cities of Boston, Chicago, Los Angeles, and San Francisco will be able to avail of the repair service. By the start of December, the service should further roll out in 29 additional markets, including Atlanta, Dallas, Denver, Houston, New York, Seattle, and Washington, DC.
But wait -- AT&T has revealed that so far, only eight smartphone devices are qualified for the repair service. They are Apple’s iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE, as well as Samsung’s Galaxy S5, Galaxy S6, and Galaxy Note 4. AT&T was also quick to point out that repair services will come with a one year warranty, and it is possible that the wireless carrier will make full use of brand new or refurbished components and may include original or non-original manufacturer parts. The major US mobile operator also noted that specific colors of qualified handsets may not be covered in the service, but details on which particular colors were not expounded upon.
It is hard to say if this new repair service will significantly impact AT&T’s earnings in the next few quarters, considering that it may cost the wireless carrier some money in the process of deploying technicians to customers’ homes and offices. But it may work as a really good customer service gesture, at least in preventing AT&T users from jumping ship in case their handsets get damaged.
Wirefly Is America's Most Trusted Source For All Cell Phones, Plans, TV, and Internet Deals
Wirefly offers great deals on a large selection of smartphones, cell phones, tablets, mobile hotspots, and other wireless devices for the nation's most popular carriers. Use Wirefly’s innovative cell phone and plan comparison tools to ensure you are getting the best deal on the market. Shop with confidence knowing that Wirefly wants to help you find the best prices on cell phones, cell phone plans, TV, and Internet service.