Samsung’s effort to recall all of the Galaxy Note 7 units it has shipped in the last few weeks has finally been officially approved by the United States Consumer Product Safety Commission (CPSC). Moreover, the South Korean mobile giant also took the opportunity to reveal that replacement units are coming on September 21st of this year.
It was previously reported that Samsung was working with the CPSC in facilitating an official recall for the phone maker’s Galaxy Note 7 phablet, whose overheating and even exploding battery issues have hit headlines this past month. But now, the recall is made official, and the CPSC is advising every Galaxy Note 7 owner to fully stop using their device. To date, over 90 Galaxy Note 7 units have been reported to have overheated, resulting to 26 cases of burns and 55 cases of property damage.
Tim Baxter, the president and chief operating officer of Samsung Electronics America, has expressed through a video statement released recently this week that so far, 130,000 customers in the US have returned their Galaxy Note 7 devices for other handsets. Considering that about 1 million units of the Galaxy Note 7 have already been shipped to the US mobile market, 130,000 is kind of low (around 13 percent only). This might be worrying -- there are still over 800,000 potentially dangerous units out there.
It is quite possible that the percentage of returned Galaxy Note 7 units is low because perhaps people are waiting for the new replacement Galaxy Note 7s to be made available. What is happening now is that mobile users who exchange their defective Galaxy Note 7 handsets often have to pick a Galaxy S7 or a Galaxy S7 Edge as the replacement, or just return their device altogether.
Samsung had high hopes when it officially released the Galaxy Note 7 last month, and the device enjoyed generally positive reviews from both critics and consumers alike. But then the reports start coming, saying that the device was prone to overheating, and some owners even claimed that the battery exploded. From there, things quickly took an ugly turn for the phablet. The Federal Aviation Administration (FAA) has effectively banned passengers from using Galaxy Note 7 devices while on board a plane. The Metropolitan Transportation Authority (MTA) in New York City has also issued a very strong warning to the public not to use Galaxy Note 7 handsets while on a train or on a bus.
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