After a number of customers had complained over the weekend about suspected fraudulent activity on their credit card after shopping on OnePlus’ official website (OnePlus.net), the Chinese phone maker has decided to disable credit card payments on its online store, mainly as a precautionary measure.
What happened was that OnePlus customers started to report instances wherein they noticed unexplained transactions on their credit cards, right after buying something from OnePlus.net. This led OnePlus to issue a statement saying it was now investigating the matter, and for the meantime, it is moving to shut down all credit card payments on its website.
As explained by a OnePlus employee through a post on the company’s forums earlier this week, shoppers can still take full advantage of the PayPal service in completing payment transactions on the mobile brand’s online store. A day later, OnePlus has since tried to assure its customers that it is now actively exploring other safe and reliable alternatives in terms of payment options.
It is sort of a shame because OnePlus had actually been starting to build some momentum last year. Its OnePlus 5 had gained quite a decent following last summer, and the Chinese phone maker even managed to surpass that with the release of its OnePlus 5T, which went on to become the best selling OnePlus smartphone ever. Then during this year’s Consumer Electronics Show (CES), the company attracted some new fans with the introduction of the Sandstone White edition of the OnePlus 5T.
OnePlus has big plans for 2018. More than a week ago, its chief executive officer, Pete Lau, stated that the follow up to the OnePlus 5T might make its debut some time within the second quarter of this year. OnePlus is also looking to start talks with various mobile operators in the United States, for a potential deal that could see OnePlus devices pushed by carriers in America.
Right now, OnePlus sells its smartphone devices through its online store. When the company started out almost half a decade ago, it made sense for the phone maker to keep things simple and direct -- only selling its early handset offerings via its official website, and only to those who got an invite. Recent years have since seen OnePlus do away with the invite only set up, which is not surprising considering how the brand’s popularity has grown. Getting carrier support does seem like the logical next step. But of course, it will have to deal with some little hiccups here and there.
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