PlatinumTel is one of many mobile virtual network operators (MVNOs) that lease mobile phone and data service from T-Mobile, currently the third biggest wireless carrier in the United States. But it appears that by the end of this month, this particular mobile service provider may no longer continue its operations.
A PTel master dealer has posted on HowardForums, indicating that the company has indeed decided to shut down on January 30th of this year. As for its Giv Mobile brand, the service will also stop its operations effective January 31st of this year. To its dealers, the wireless carrier sent this following message:
PTel To Discontinue Service on January 30
01/20/2016 10:55 AM
We regret to inform you that after 15 long years, PlatinumTel’s journey in wireless has come to an end and we will no longer offer service effective the end of January. Accordingly, activations have been disabled, and your ability to top-up will soon be stopped as well. Please begin to port your customers to new providers. PIN requirements for port-outs have been disabled.
It is sort of unusual that PTel has not yet made the announcement via its official website or its Facebook and Twitter accounts. But if one looks closely in the wireless carrier’s website, activations and phone and airtime purchases have already been deactivated. The same goes for chat, too.
For those who are customers of PTel, this bit of news might be unexpected. Many consider the mobile carrier to be one of the more reliable prepaid service providers out there, and as far as MVNOs go, PTel has always delivered relatively trouble free mobile service. Now, not only will the wireless carrier’s customers lament its demise, but also will have to find another new prepaid service provider for their needs. There are reports that customers must submit their port out requests by January 26th of this year.
Not many people realize this but competition in the world of prepaid mobile is pretty tough. Unbeknownst to many, major wireless carriers, especially the Big Four of Verizon Wireless, AT&T, T-Mobile, and Sprint, do expend much effort in attracting prepaid customers, either directly or through their prepaid subsidiaries. Moreover, MVNOs such as PTel also had to battle it out with the major carriers in their prepaid brands in capturing market share.
PTel could be the first of many -- there may be more MVNOs heading to the exit in the next few months. For prepaid mobile users out there, that could mean more inconvenience and less options to choose from.
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