By now, everybody already knows about Samsung’s decision to officially discontinue the production and sales of its embattled flagship phablet device, the Galaxy Note 7. Most may have also heard that the device is effectively banned on board flights from the United States, as well as in other countries (the ban went into effect last October 15th). With regards to this, there is some concern particularly with those customers who have not quite gotten to getting rid of their Galaxy Note 7 units yet, and are about to board an airplane.
To address this, Samsung has decided to set up exchange stations at airports so that Galaxy Note 7 owners can surrender their device and basically, avoid some potential inconvenience. This might be a good move on Samsung’s part. The South Korean phone maker estimates that there are still around a million Galaxy Note 7 units out there that have not yet been handed over.
In Australia, Samsung has gamely notified its customers of the location as well as the process for exchanging Galaxy Note 7 units at the airport. This was done through an official notice on its website. What makes the exchange stations so convenient is that they offer to do data transfers right there and then. Needless to say, this makes things a lot easier for Galaxy Note 7 owners, especially those who were not able to back up their data to the cloud.
While Samsung is trying to make it easier for its flying customers to hand back their Galaxy Note 7 units at airports, the South Korean mobile giant is facing another nightmare of the legal kind. McCuneWright, a law firm based in the US, has proceeded to file a lawsuit with regards to the worldwide recall of the Galaxy Note 7.
The plaintiffs in the case are claiming that because of Samsung’s recall of its phablet, they had to suffer several weeks of not being able to make use of their smartphone devices. What McCuneWright’s lawsuit is seeking is full reimbursement of the smartphone service fees. As indicated in the law firm’s website, even though Samsung had offered to provide replacement units and refunds for affected users, it had failed to give adequate reimbursement to customers to cover monthly fees tied to Galaxy Note 7 devices that were unusable. The plaintiffs are also seeking to have their case be granted the status of class action suit.
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