Samsung has revealed recently this week that half of the South Korean phone maker’s potentially dangerous Galaxy Note 7 units have been returned. The company made the announcement just a couple of days after shipping half a million replacement Galaxy Note 7 devices (with batteries supplied by a different company this time) to retail outlets in the United States. It bears noting that around 1 million units of the Galaxy Note 7 were already sold by the time Samsung started its recall. Still 50 percent of returned handsets is a pretty good number, considering that two days ago, it was 25 percent, and as of September 15th, it was 13 percent.
Samsung also took the opportunity to share that nearly all of the Galaxy Note 7 owners who turned in their units were willing to give the phablet another shot. According to the South Korean mobile giant, 9 out of 10 customers who returned their device opted to exchange it for a new Galaxy Note 7, instead of asking for a refund, or a partial reimbursement along with a different Galaxy model.
To be clear about it, Samsung’s recall of all of its Galaxy Note 7 units is not over yet, not by a long shot. Remember that another half a million units are still out there, possibly posing a risk to their owners. Indeed, the pessimists might be alarmed that only half has been returned so far. But looking at the positive, things should improve as days go by.
By the way, for those wondering if those replacement devices are to be trusted, the units come with battery indicators. Green battery indicators mean the units safe, but for those who mind that choice of color, they can choose to download a software update that can change the color.
Also, there is that that little fact that we are only talking about the US mobile market so far. This means that there is still around a million and a half Galaxy Unite 7 units shipped around the world that are potentially risky. So far, Samsung has not provided any updates yet for the recall program in other countries. Here is hoping that should change in the days or weeks to come.
As for those who are still looking to buy a new Galaxy Note 7 due to the fact that they simply have not purchased one yet, they should be reminded that for now, Samsung has stopped selling new units. However, the South Korean phone maker has said that new units will likely be made available again on October 21st of this year.
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