Unless you have been living under a rock, you probably already know that Samsung has recalled the Galaxy Note 7 and has decided to stop selling the device for good. It has been over a month since the first few devices exploded and the South Korean company has already performed its protocol of recalling the devices and giving out replacement units. Sadly, these units also turned out to be defective, which is what led the company to announce that they would be discontinuing the Galaxy Note 7 for good.
Earlier today, Samsung sent out an open letter to its customers who purchased the Galaxy Note 7 through a full page ad on several major United States newspapers such as The Washington Post, The New York Times, and The Wall Street Journal. The letter served as an apology to try and convince its customers that they were working hard to look for answers behind the demise of the smartphone model. In addition, Samsung has used the letter to try and win back the trust of their customers by promising they would be transparent with their findings on what has caused the battery of the device to explode. The company says they have already started investigations with independent third party experts to meticulously analyze every component of the device -- its battery, hardware, software, and manufacturing processes.
To date, Samsung has received only 85 percent out of the entire Galaxy Note 7 devices they sold in the US, even after they have issued several notices to recall the device. Despite this, the company is intent on collecting the rest of the devices. The company plans to provide a software update on each of these devices, which would only allow the battery to charge up to 60 percent. In addition, the update would show a pop up notification whenever the device is charged, rebooted, or switched on. As for the smartphones they were able to collect, the company has already replaced these through its US Note 7 Refund and Exchange Program. According to the company, majority traded in their device with another Samsung smartphone.
So what does Samsung intend to do with its collection of Galaxy Note 7 units? As of this writing, the company expressed that they were still "reviewing options" on how they could reduce the potential environmental impact the Galaxy Note 7 smartphones may bring. This statement follows after environmental group, Greenpeace, released an earlier statement to try to convince the company to look for a way they could reuse the rare materials found on the discontinued smartphones. A total of 3.06 million Galaxy Note 7 devices were sold to consumers before the company announced its recall.
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