The nightmare continues for Samsung. Just this week, the biggest vendor of smartphone devices in the world has decided to request all of its global partners to stop selling or exchanging units of its the Galaxy Note 7 while further investigation is still ongoing. The United States Consumer Product Safety Commission (CPSC) is currently looking into reports of the phablet exploring or bursting into flames, and has issued a warning to all owners of the device to power down or better yet, stop using the handset altogether. Elliot F. Kaye, the chairman of the CPSC, has also lauded Samsung’s decision to halt all sales and exchanges of Galaxy Note 7 units across the globe.
Samsung has made its announcement after major US wireless carriers Verizon Wireless and Sprint, and retail giant Best Buy earlier revealed their intentions of discontinuing the sales of the new, replacement units of the Galaxy Note 7. Prior to Verizon’s, Sprint’s, and Best Buy’s announcements, AT&T and T-Mobile have also removed the phablet from their sales channels over the weekend.
There seems to be no end to Samsung’s Galaxy Note 7 nightmare. Everybody knows about the company’s attempt to recall the device worldwide after reports of a battery issue that had dozens of units overheating and even exploding. Those who bought the handset were strongly advised to turn in their Galaxy Note 7 unit in exchange for a replacement device that was supposed to possess a safe, non-overheating battery. But apparently, the replacement units have similar battery problems. Last week alone, there were at least three reported cases of Galaxy Note 7 devices catching fire, with one incident happening during a Southwest Airlines flight.
There are also reports that the South Korean mobile giant is suspending all production of its problematic phablet. As indicated in a report published by the Wall Street Journal, the company is said to be adjusting the production schedule of the Galaxy Note 7 temporarily, in order to ensure the safety and quality of future roll outs.
Samsung’s Galaxy Note 7 woes have the worst timing, too. We are on our way to the holiday shopping season, a time when the global smartphone market is at its most competitive. And Samsung’s rivals are all poised to take full advantage of consumers’ spending during winter -- Apple will likely ride the momentum it has generated through the launch of its newest iPhone devices into the holidays and through the start of 2017. With its new Pixel smartphones, Google has also put itself in a good position to end the year with really solid smartphone sales. As for Samsung, it may still be able to compete, but most likely without one of its high profile flagship devices.
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