The world’s biggest seller of smartphone devices recently revealed that 85 percent of all recalled units of Galaxy Note 7 phablets have already been handed back by way of its refund and exchange program. Samsung also noted most of the those who returned their handsets chose to get another Samsung device.
But the fact remains that a pretty significant 15 percent of units are still out there, and maybe even still being used by consumers. To encourage people to surrender their Galaxy Note 7 phones, Samsung is announcing a plan to deploy a software update in the next few days. This particular update has the effect of limiting the phablet’s ability to charge to more than 60 percent. Moreover, the update will also produce a reminder pop up alert each time a Galaxy Note 7 user charges, reboots, or activates the display screen of his unit.
One would think that after numerous reports of overheating batteries and exploding units, mobile users would not have thought twice about giving back their Galaxy Note 7 devices. But interestingly, quite a number of people are choosing to hold on to their phablets. Samsung had to resort to rather extreme courses of action in order to get users to stop using their Galaxy Note 7 units.
In New Zealand for instance, the South Korean phone maker has joined forces with the country’s mobile operators in shutting down network access for those still using their Galaxy Note 7 devices. This plan of action is scheduled to start on November 18th, which means that by that date, Galaxy Note 7 owners will no longer be able to make or take phone calls, send and receive text messages, and use data. It is not clear if Samsung will replicate this method in other countries as well. Although if it did try to, it will have to coordinate with various wireless carriers operating in those countries.
Still, despite its continuing Galaxy Note 7 woes, there is hope yet for Samsung. According to a recent survey conducted by ReportLinker among half a thousand mobile users based in the United States, 86 percent of the responders stated that they will still likely consider purchasing a Samsung smartphone in the future if given a chance. Just to be clear, they are not that enthusiastic (60 percent of them were not that satisfied of how Samsung dealt with the recall), but they were not completely abandoning the idea of getting a new Samsung device soon.
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