According to a report published by TMoNews, T-Mobile is planning to introduce a new $20 Assisted Service fee that will be applied to a select group of subscribers beginning on July 31st of this year. The Assisted Service fee is essentially applied to subscribers who are choosing to upgrade their mobile devices, but are not signed up under the wireless carrier’s Jump!, Jump! On Demand, or Score! payment and upgrade schemes.
The $20 that subscribers will pay will go towards covering costs incurred by the third biggest wireless carrier in the United States when helping its subscribers to upgrade their handsets, either in-store or by way of Customer Care means. The charge is supposed to cover a new advanced SIM card, plus any assistance extended by the staff of T-Mobile in facilitating upgrades for smartphone devices, as well as in giving subscribers a hand in migrating data from their old smartphone to their new device.
It also appears that the new $20 Assisted Service fee is sort of T-Mobile’s way of urging its subscribers to avail of the wireless carrier’s self serve options when upgrading to a new device, instead of being always dependent on customer service for all sorts of assistance. It goes without saying that a self serve scheme will not be a problem for those who are used to DIY stuff. However for those who are not so keen on doing it themselves, they may not feel comfortable doing the self service thing if they can not get a real person to walk them through the whole process.
And understandably, some subscribers of T-Mobile might not like the idea of having to DIY their device upgrading just because they are not into programs like Jump!, and besides, isn’t it part of the job of customer service staff to help customers upgrade their devices?
Meanwhile, T-Mobile has revealed new freebies for its T-Mobile Tuesdays program. This time around, subscribers of the major US wireless carrier can enjoy a $30 discount from HotelTonight, a free whole year’s digital subscription to the Conde Nast Traveler magazine, and the regular $15 Lyft credit.
Subscribers of T-Mobile can also get to win a High Roller Experience in the city of San Francisco in California for themselves and a friend. The grand prize comes with a round trip air travel to and from the Golden Gate City, a couple of nights’ hotel accommodation in a high roller suite, up to $2,000 in hotel dining credits, $1,000 in spa credits, and up to $500 in mini bar and movie credits. On top of that, the major winner will also get a $1,000 American Express gift card, plus a check in the amount of $4,500 to go towards income taxes. 100 first prize winners will each get a one time #300 discount code at HotelTonight, while 200 second prize winners will get a $75 discount at HotelTonight. It bears noting that all prizes must be claimed by October 31st of this year. To browse other T-Mobile deals, you can further explore plans and phones from T-Mobile at Wirefly now.
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