Not happy with your supposedly now safe Galaxy Note 7 unit? Fortunately, all major wireless carriers in America have decided to let owners of replacement Galaxy Note 7 devices exchange their unit for another smartphone (of equal or lesser value; for more expensive phones, customers are made to pay the price difference).
Sprint was first to make its announcement, followed by industry leaders Verizon Wireless and AT&T, announcing that if they have subscribers still feeling uneasy even if they already got their replacement Galaxy Note 7s, those customers are free to swap their units for another handset. T-Mobile has also decided to get with the program.
There seems to be no end in sight for Samsung’s Galaxy Note 7 troubles. Everybody knows about the South Korean mobile giant’s recent recall of its latest phablet after reports of overheating units and exploding batteries. The recall as well as the exchange program was actually going well, with Samsung revealing a few days ago that most of those who bought the Galaxy Note 7 have requested for a replacement unit, as opposed to exchanging their defective device for another different smartphone. Also, the company was delighted to announce that new, safer replacement units are being rolled out right now, which meant that hopefully, things were finally starting to get back to normal.
But alas -- new reports surfaced that a certain replacement Galaxy Note 7 unit has allegedly caught fire inside a Southwest Airlines flight just this week. The Federal Aviation Administration (FAA) as well as the US Consumer Product Safety Commission (CPSC) are now investigating the matter.
Needless to say, a second recall would be particularly damaging not only for the Galaxy Note 7, but also to Samsung as well. While still the biggest seller of smartphone devices in the world, Samsung badly needs to get back to being cool, at least in the eyes of mobile consumers. Its fiercest rival, Apple, is having all the fun right now, considering how well its launch of its new iPhone 7 flagship devices has turned out. And with Google threatening to take some of the spotlight (thanks to its very impressive Pixel smartphones), Samsung needs to regain its mojo right now, especially with the holiday season fast approaching.
Sprint has decided to extend its trade in period throughout the FAA’s and the CPSC’s investigation, while T-Mobile customers get a full couple of weeks to exercise their option of having their replacement Galaxy Note 7 units replaced.
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