As expected, Verizon Wireless is ranked the best among the wireless carriers in terms of mobile network quality. JD Power had surveyed six geographical regions in America and determined that the Big Red had the least amount of connection problems.
Still, there are some interesting developments. In JD Power's report the previous year, T-Mobile took the second place from AT&T, especially in the Northeastern and Western areas of the US. In this year's rankings, AT&T has regained its Number 2 spot.
T-Mobile got the better of AT&T last year because it had been in the process of expanding its network at that time. Since its massive network expansion, T-Mobile has been gaining millions of additional customers, which means that its network is beginning to be saturated, leading to some network congestion and accordingly, other related issues.
JD Power evaluates a carrier's mobile network quality by measuring the number of network problems encountered for every 100 connections in a specific region. By this metric, Verizon Wireless customers in the northeastern region of the US can expect to experience 11 problems per 100 connections. AT&T comes in at second place with 13 problems per 100 connections in the same region, while T-Mobile takes the third spot with 16 problems per 100 connections. In JD Power's report in the previous year for the same region, Verizon had the same score of 11 problems per 100 connections, T-Mobile had 12 problems per 100 connections, and AT&T had 14 problems per 100 connections.
As for the other five regions that JD Power surveyed, Verizon improved its mid-Atlantic score to retake the Number 1 sport from AT&T. Taking everything into account, there have been more problems per connections on average compared to six months before. Across all four major wireless carriers in the US, the average is 13 problems per 100 connection. In the previous year, the average was only 12 problems per 100 connections.
Of course, measuring the number of problems per 100 connections is just not the only metric for evaluating a carrier's network quality. Other factors such as the quality of customer service also come to mind. But JD Power's rankings do give us an idea of how technical issues are always present when it comes to wireless services. If anything else, JD Power's scoring system should give carriers a sort of benchmark in order to improve their services. If carriers can decrease the average number of problems per 100 connections by the next cycle, that should be a win for everybody, especially the consumers.
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