Samsung may have been hoping that with the new year, it could be given a fresh start regarding its Galaxy Note lineup of phablets. But lest it forget, its Galaxy Note 7 troubles are not exactly over yet. And part of the blame is a certain number of mobile users who stubbornly still choose to hold on to their Galaxy Note 7 units.
According to a report published by Reuters, Samsung will be releasing the full results of its investigation into what caused its Galaxy Note 7 device to catch fire or even explode this coming January 23rd. The Reuters news report also stated that the phablet’s overheating problems are likely tied to battery issues, and not to any hardware or software aspect.
Unless you have been living under a rock, you probably already know that Samsung has recalled the Galaxy Note 7 and has decided to stop selling the device for good. It has been over a month since the first few devices exploded and the South Korean company has already performed its protocol of recalling the devices and giving out replacement units. Sadly, these units also turned out to be defective, which is what led the company to announce that they would be discontinuing the Galaxy Note 7 for good.
The world’s biggest seller of smartphone devices recently revealed that 85 percent of all recalled units of Galaxy Note 7 phablets have already been handed back by way of its refund and exchange program. Samsung also noted most of the those who returned their handsets chose to get another Samsung device.
By now, everybody already knows about Samsung’s decision to officially discontinue the production and sales of its embattled flagship phablet device, the Galaxy Note 7. Most may have also heard that the device is effectively banned on board flights from the United States, as well as in other countries (the ban went into effect last October 15th).
According to a report published by Bloomberg, the Federal Aviation Administration (FAA) has officially issued a ban on Samsung’s Galaxy Note 7 on all aircraft, even if the phablet brought on board is not activated. Before, the FAA only released a warning to flight passengers, urging them strongly to make sure that their Galaxy Note 7 unit is powered down during flights. But now, the device is no longer allowed inside any airplane.
Samsung is offering $100 credit to owners of Galaxy Note 7 units, that is if they decide to to exchange their defective handset for any other smartphone made by the South Korean mobile giant. For those Galaxy Note 7 owners who are looking to get another brand instead, they will only get $25 off from Samsung. This offer by the company applies to all Galaxy Note 7 devices, including the original ones sold last month and also the replacement units shipped in recent weeks.
Rest in peace, Galaxy Note 7. As reported by the Wall Street Journal just recently, Samsung has officially and permanently discontinued all sales and production of its latest phablet release. According to the South Korean mobile giant, it cited the customers’ safety as the primary concern and the main reason for its decision to kill off its newest Galaxy Note offering. The halt in sales and production will apply also to all replacement units.
The nightmare continues for Samsung. Just this week, the biggest vendor of smartphone devices in the world has decided to request all of its global partners to stop selling or exchanging units of its the Galaxy Note 7 while further investigation is still ongoing.
Not happy with your supposedly now safe Galaxy Note 7 unit? Fortunately, all major wireless carriers in America have decided to let owners of replacement Galaxy Note 7 devices exchange their unit for another smartphone (of equal or lesser value; for more expensive phones, customers are made to pay the price difference).
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