Choosing the Right Portland, CT Business Phone Service Provider
The ability of your customers to reach out and purchase your product or service in Portland, CT depends upon your choosing a reliable telephone service provider. Using the telephone remains the number one way most customers still use to get in touch with your business. Choosing the right kind of phone service for your business means contracting with a service that is affordable, dependable, and offers your business the specific features that make doing business with you as easy and convenient as possible. It's important to take the time to carefully evaluate a variety of business phone service types and providers available in the Portland, CT area before making a commitment. You can choose between traditional analog telephone service, or VoIP service, explained in the comparisons of business phone service providers that follow.
Understanding VoIP Phone Service
Voice over Internet Protocol is a newer phone service type that gives users an alternative to putting in a traditional analog phone line. VoIP has been around for about ten years now but has just recently become more mainstream. Many businesses are finding that letting go of their traditional service and choosing VoIP is really helping their business communication needs. Using VoIP service gives you quality calls just like the traditional phone lines of old, but the calls are transferred through the Internet. Therefore, you must be sure that you have a strong Internet connection before choosing this type of phone service. If you are not sure if your current connection will support VoIP, use the Wirefly Internet Speed Test to check.
The biggest difference found between PSTN and VoIP is the way that calls are carried. With PSTN service, all calls are carried through an analog signal. VoIP uses the Internet and digitizes the calls you make and receive. A perk of this service is that sending your calls through the Internet is much less expensive than the traditional way, so making and receiving calls costs a whole lot less. This is a great choice for any business that deals with a lot of international calls because the rates are much lower. You'll also find packages that allow you to make unlimited calls to certain areas for one low price, eliminating the need to worry about per minute rates.
VoIP service in Portland, CT will come with any type of calling feature that you could need for your business. These will include caller ID, multiple extensions, ring groups and call forwarding. You'll also have remote access to your voicemail, voicemail to email and fax to email service.
VoIP providers in the Portland, CT area provide plans that are meant for small and large businesses alike. You may be a small company that needs just five lines or a large corporation who will require hundreds of extensions for your employees. Either way, there will be a VoIP service that can meet your business needs.
How to Choose a VoIP Service Provider
The rise in popularity of VoIP services, especially among smaller businesses and startups, means that there are many providers in the market who are competing to convince you that they are the best choice. Choosing a provider may seem difficult, however, the popularity of VoIP and the number of providers in the market can work to your advantage because it means that the chances of finding the perfect one are higher.
The most important thing to establish before choosing a provider is what your communication needs are. Small businesses will not need a big package with many add-ons, while bigger corporations will benefit from these. Asking yourself how many lines you will need, or which features you will use on a regular basis will ensure that you do not pay for unnecessary items. It is key to consider the predicted growth of your business, this will help you figure out the type of contract you sign as well as assist you in evaluating how much you can spend on a phone service provider.
After you have established all of the above you can look into what the VoIP providers in Portland, CT are offering. Consider which services they provide and if they are affordable. Remember that with the number of providers in the market, investigating the company's reputation can save you a lot of frustration and money. A good phone system can be crucial to your business's success so make sure that you hire a service that has a good record in terms of reliability and customer service.
Understanding PSTN Phone Service
Traditional analog service is known as PSTN, or public switched telephone network. This system is well over a hundred years old and was the first type of phone service available. The PSTN system is used all over the country and consists of satellites, cables and telephone lines. Our current mobile system is also part of the PSTN phone service system.
The PSTN system is actually more expensive to use in Portland, CT, because of the large infrastructure that needs to be constantly monitored and taken care of due to the age of the system itself. Since the PSTN uses an analog system, data being sent over a long distance can have trouble getting there.
Long distance calls made over the PSTN phone system requires the data to make a number of stops at various locations along the way through transmission. This data flows through equipment owned by a few different companies, making calls more expensive. Most parts of the infrastructure that calls are carried on have been fully digitalized, but the connection found between the local centre office and the consumer is still analog. This is known as the “last mile' and causes this type of system to cost more for consumers.
PBX and the Analog Phone System
Most Portland, CT companies use a PBX, or private branch exchange, to route calls that are received within their office. When you set up a business phone service, the PBX is what allows the users to enjoy the different call features, such as voicemail, caller ID, multiple extensions and more.
The PBX in a traditional PSTN phone system may be located at a remote location or at the user's premises. But no matter where it is, an analog PBX is expensive. A complete business phone system which uses a PBX will need countless types of hardware that the business owner must purchase themselves. This investment may start at $1,000 and up. Not only that, configuration and maintenance will be a separate cost, which could run you a $100 an hour or more.
Upgrading a traditional PBX in Portland, CT can be difficult and expensive. Many of the PBX systems only support a small amount of lines. This will become a problem if your business becomes larger and you need to add more extensions. You'll end up having to pay for more hardware to accommodate your growth, as well as the service hours to install them.
A PBX may also experience issues and breakdowns, much like other types of electronic hardware. This could result in expensive repairs and hardware replacement costs if you have a problem with your PBX. If your PBX becomes obsolete, you'll also be responsible for replacing it, which could conceivably occur every few years. This could end up costing you hundreds of dollars over time, plus the aggravation of having to have a costly service team come in.
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