When you need to find the right business telephone provider for your company in Somerset, MA, it can be confusing choosing between the options available to you. However, the telephone is the first way that most people, especially clients and vendors, will get in touch with you, so having the right type of phone service is very important to a successful business. You want a service that is reliable and that will provide you with every feature that is necessary for you to run a smooth business. Carefully consider the two main types of business phone service companies, VoIP and Analog, before you decide which one is best for your company. You'll need to understand the drawbacks of each service, as well as the benefits. That way, you can make an informed decision about the one that is best for your business overall. Compare these providers in Somerset, MA below and base your final decision on the company that you think is best.
VoIP Phone Service: How Does it Work?
VoIP stands for voice over Internet protocol. This type of phone service has been in use for more than a decade but has only become mainstream in the past few years. Many businesses have decided to try something new and get rid of their PSTN service. New companies, particularly start-ups, are also more likely to try VoIP phone service for their communication needs with their companies. Calls are simply carried through the company Internet provider and are exactly the same as when you use a traditional line. However, since your Internet will be used to conduct business calls, you will want to make sure your connection is strong and secure. If you would like, use our Wirefly Internet Speed Test to make sure you have dependable VoIP call quality.
The biggest difference when it comes to VoIP and PSTN service is the way the calls are carried through each one. A PSTN service still uses an analog signal to deliver calls. With a VoIP service, all calls are digitized and are sent through an Internet service provider instead. Using the Internet to carry calls is much more affordable than using a traditional analog service, so making and receiving phone calls costs less. This is especially helpful for any business that has to make a lot of long distance or international phone calls for their company. Many VoIP providers offer flat rate packages that are specifically for making long distance calls so their customers do not have to worry about huge rate increases on their bills every month.
With a VoIP service in Somerset, MA, you can also request every type of feature that you would get with a PSTN phone service. You are probably used to features such as Caller ID and call forwarding, and these are basic features that most companies offer. You can also put in multiple extensions, have remote access to your voicemail and enjoy fax to voicemail when you choose a VoIP service provider. Just ask your provider when you set up your lines about all the extra features they supply.
How to Choose the Right VoIP Service Provider
Since VoIP has become more mainstream in Somerset, MA, there are more and more companies popping up all over that offer their services to consumers. Use this to your advantage, as each company will have different features and rates that you can choose from.
You'll want to carefully consider what you want for your business first. Think about the number of extensions you will need, the features that your company will use the most, if you plan on expanding your company any time soon and what your budget for phone service is.
From there, consider the different companies in your area that offer VoIP phone services. Look at the features they offer and make sure they have what you want. Their prices and packages will be different, so make sure you find one that best suits your needs. However, you will want to make sure the company itself is reliable. Paying for cheap VoIP phone service won't be worth it if the company you choose has terrible customer service.
Traditional Business Phone Service
Traditional phone service carries your calls over the PSTN, the public switched telephone network. This system is available nationwide, comprised of telephone lines, mobile networks, satellites and cables. The PSTN network, the first type of phone network used for business purposes, has existed for almost a century.
Using a PSTN telephone service in Somerset, MA costs more than VoIP. The PSTN infrastructure, being very old as well as large, tends to requires regular maintenance. It also has a more difficult time sending data over long distances.
When making calls traveling long distances over the PSTN, data stops at numerous locations along the way during the course of its transmission. Since the data flows through equipment owned by various companies, costs for PSTN calls can accrue expensive charges. Although most of the infrastructure being used to carry, switch and route calls is digital, the connection between the local central office and the customer continues to be analog.
Combining PBX Service With a POTS System
Most enterprises in Somerset, MA use PBX (private branch exchange) service, which directs the calls that come into their office to certain departments. PBX is what enables the usage of different professional communications functions like extra lines, live meetings, call redirecting, voice messaging, and others.
With a conventional POTS telephone line, the PBX may be housed either at the customer's location or on a remote server. Regardless of which solution you go with, analog PBX systems have one major disadvantage: They are quite pricey. Configuring a comprehensive company phone network that runs a PBX requires the purchase of different kinds of machinery, which means making an investment of roughly $1,000 at minimum - and that doesn't include installing, setting up, and maintaining the system. For that reason, you'll have to either assign the chore to an on-site worker with technical skills or hire an expert, which could cost upwards of $100 per hour.
In case you do opt for a standard PBX system for your company's communications needs, it's important to remember that updating or growing it might be problematic and cost a lot of money. A lot of PBX circuits in Somerset, MA have limitations on how many lines they can accommodate. If your company expands and requires you to add extra lines, you'll have to buy even more equipment to support this expansion.
Similar to other pieces of digital machinery, a PBX can encounter issues and malfunctions. You might have to spend a lot of money out-of-pocket to repair and replace hardware if some component in your PBX fails. In addition, it could grow to be outdated and require replacement every couple of years.
Business Phone Service Providers in Somerset, MA ZIP Codes
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