Are you a business owner who is in need of putting in a phone line for your office or building? If you are, you have more options than previous business owners did years ago. While we all love the use of social media to promote our business services, most customers still use the phone to call in orders, ask questions and voice concerns, to name just a few reasons. You will need a reliable, dependable phone service provider when you own or operate a business in Kiln, MS, so understanding your choices is important before you make your final decision. You can choose between a VoIP or analog phone service when you are looking for a phone company that will work with your company. Understanding the differences and similarities first will help you make an informed and educated decision that will benefit your company for years to come.
What is Business VoIP Service?
VoIP stands for Voice Over Internet Protocol, and it is the most advanced type of phone service available in Kiln, MS. VoIP phone service offers business customers an alternative to using the traditional Public Switched Telephone Network (PSTN) with an analog line. VoIP has been around for over a decade. In the last few years, the service has become more popular as more businesses are making the switch from PSTN to VoIP.
The main difference between PSTN and VoIP is the way in which the calls are carried. A PSTN service offers an analog signal to carry the call, while a VoIP digitizes the calls and carries them through the internet. Before choosing a VoIP service you must make sure that your internet service can handle the bandwidth required. You can use the Wirefly Internet Speed Test to check this. Sending and receiving data from the internet is much cheaper than using the phone network, and if you make frequent long-distance or international calls your phone bill can rise very quickly. However, with VoIP service you will find that the cost of each call is significantly lower to that of a PSTN provider. As well as offering a significantly cheaper service, many VoIP providers also offer a flat-rate package that allows you to make unlimited calls to certain locations without worrying about per-minute charges.
There are many features regularly included in business VoIP service plans. Most Kiln, MS providers offer the regular PSTN services such as multiple extensions and caller ID's, as well as offering other interesting features like remote access to voicemail, ring groups, fax-to-email, call forwarding and many other useful add-ons that will ensure that you get the best service for your business's needs.
VoIP service providers offer many different plans. Whether you are a small company with only five lines, or a large corporation with hundreds of extensions, there is likely a VoIP service provider in Kiln, MS that will offer you a plan that is suited to your needs and budget.
How to Choose a Business VoIP service in Kiln, MS
Since VoIP is a very popular feature nowadays, there are many different companies that provide it and will compete to get your business. It may seem difficult to make the choice of who gets your business, but you will actually be able to use this to your advantage.
To begin, consider what your needs are when it comes to needing a telephone line for your company. Think about how many lines you will need to have, what types of features your company will absolutely need on a regular basis and if your business could expand in the future. Of course, you will also need to consider how much you can pay for your VoIP service.
After you decide this, consider the different companies in Kiln, MS that offer business VoIP services. You'll be faced with many, but take your time to compare their features and rates. Look at what services they offer, how much they cost and whether they provide service in your area. You'll also want to consider the actual reputation of the company and how long they have been in business. Don't lose sight of the fact that a working business phone is absolutely crucial to your business. You need a company who can deliver on their promises and be there when there is a problem. A good track record of the company and great customer service is also quite important.
What is PSTN, or Traditional Business Phone Service?
A traditional phone service carries all calls over the PSTN. This stands for public switched telephone network and is generally what most consumers think of when they think phone service providers. This system has been around for nearly 100 years and is made up of cables, telephone lines, satellites and mobile networks. This was the very first type of phone network to ever be used.
However, the PSTN actually is more expensive than VoIP, because of how old and large the PSTN infrastructure is. It requires very regular maintenance and that cost gets passed onto consumers. PSTN is analog, so it is harder sending data over longer distances.
When someone makes a long distance call to or from a Kiln, MS business using the PSTN, the data stops at different places along its journey. The equipment that is in use is also owned by various companies, making these types of calls more expensive. While most of the infrastructure that carries and routes these calls has become digital, the “last mile' is not. The connection between the caller and the local central office is still analog.
Analog Phone System and PBX
Most Kiln, MS businesses use a private branch exchange, or a PBX, that routes the calls that they get within their office. When you have a business phone service, the PBX is what allows the different calling features to happen, such as call forwarding, voicemail, conference calls and more. You also need a PBX to run multiple extensions in your office.
A traditional PSTN phone system can host the PBX either at a remote location or actually at the place of business. Unfortunately, either option can be very expensive. When you need to set up your business phone system using a PBX, you will have to invest in a lot of different types of hardware. This could run your business at least $1,000 to start. Not only that, but installation is not included in this price, as well as the configuration of the equipment and any maintenance that will need to be done later on. You will either need to have someone in your company take care of any maintenance down the road or call the company to have a service representative come and fix the issue. This could run your company at least $100 an hour or more, which can get expensive when you need to call multiple times.
If you do choose to use a traditional PBX for your business, you should be aware that you may have to upgrade or expand it in the years ahead. This is also expensive. Not only that, you may be limited on the number of lines that you can add to your phone system. If you do need to add lines to your growing company, you will be required to pay for the hardware and the installation to accommodate your business growth. A PBX is also known to breakdown, which will also cost a great deal to fix.
Business Phone Service Providers in Kiln, MS ZIP Codes
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