Choosing the perfect television service provider is never an easy task. When weighing the options between different companies, there are many things to consider. The following is an overview of Frontier Communications and Time Warner Cable. The features offered by both companies are examined as well as the disadvantages of each service provider.
Frontier Communications started as a small telecommunications company and recently purchased a portion of Verizon's service areas, making it a much larger company in 2016. Florida, California and Texas wireline operations in commercial, wholesale and residential previously owned by Verizon are now operated by Frontier Communications.
Time Warner Cable is the second largest television service provider in the United States, falling just behind Comcast in revenue in the early portion of 2016. Time Warner Cable merged with Charter Communications in May of 2016 to form a new brand called Spectrum.
To determine which one of these television service providers are available in your area, simply enter your zip code into Wirefly's broadband Internet and TV comparison tool. This will let you know if you have the option to obtain Frontier Communications or Time Warner Cable in your city.
Frontier Communications uses the ever-popular fiber-optic technology for all of its services including phone, internet and television. This cutting edge technology allows a clearer picture than traditional methods and service is not affected by poor weather conditions.
Time Warner Cable uses traditional cable television technology for its phone, internet and television services. Those interested in internet have the option to choose Roadrunner for the fastest speeds. Time Warner Cable is reliable and not affected by foul weather.
Frontier Communications offers a comprehensive package for customers who want a variety of channels. Their Vantage TV plan features HD quality picture and sound. Customers can watch 560 channels featuring family favorites, sports and movies. There is a Vantage TV plan that will work for most families. Their Dish TV plan features over 300 channels, ON DEMAND catalog and HD DVR receivers. Most Frontier Communications customers will have access to local channels and sports channels, as well. Premium channels such as HBO, Starz, Showtime and Cinemax are also available at an additional charge.
Time Warner Cable offers a well-rounded television line-up. The premier TWC TV package includes 70 channels and a self-install kit for customers who want to DIY. The basic TWC TV plan features 20 channels for customers. Customers can also add premium, sports and international channels as well. Premium channel options include HBO, Showtime, Starz, TMC and Epix. Most customers will be able to access local television channels, as well.
Internet and Phone Options
Frontier Communications offers customers bundle plans that include internet and telephone services. Customers who want a quote for these services must call customer service or request a quote online.
Time Warner Cable also offers high speed internet and telephone services in addition to its digital cable service. Customers can use WiFi at home or while they are away with access to over 500,000 hot spots all over the United States. Customers have a variety of telephone plans to choose from with this company, as well.
Since its acquisition of Verizon's California, Florida and Texas customers, Frontier Communications has been plagued with unsatisfactory customer reviews. When this change was proposed, Frontier promised its customers a "seamless" transition from Verizon to Frontier, but that has not been the case. Customers have complained repeatedly about outages that last for days, billing issues and poor customer service. Frontier Communications has vowed to address these issues moving forward. At this time, 1 out of 5 customers is happy with Frontier's service. Frontier Communications online customer services are user friendly. Customers can chat with specialists, email customer support or pay their bill online.
Time Warner Cable has been struggling in the customer satisfaction area, as well. Before its merger with Charter Communications, this television service provider scored low in customer satisfaction. Customers were especially unhappy with its pay-TV services. Since its merger with Time Warner, Charter Communications has worked to increase their customer satisfaction rating. In a recent survey, Time Warner Cable increased their satisfaction rating a bit, scoring 59 out of 100 points according to Fortune.com. Time Warner Cable offers customers easy options to view their bills, add services or chat with customer service agents online.
Should You Choose Frontier?
Frontier Communications is a good choice for those who want fiber-optic technology and a variety of channels to choose from. Fiber-optic technology is crystal clear and reliable in almost every service area. The downside is that Frontier may not be available in all service areas at this time. Customers who want reliable internet and telephone options may also want to go with Frontier Communications. They have a variety of internet speeds and national calling plans that can be bundled with television services.
Should You Choose Timer Warner?
Time Warner Cable is a very large company that has been in business a long time. They offer a variety of family friendly television packages, premium channels and equipment options. This television service provider also offers self-installation packages and troubleshooting tips online for customers who want to install equipment themselves. This cuts down the wait for professional installation and many customers choose this option.
Both Frontier Communications and Time Warner Cable are making improvements in customer service and television services. Either one of these companies are great options, depending on your service area and the personal needs of you or your family.
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