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How To's
How can Wirefly offer such great deals? Is it a scam? What’s the catch?

Wirefly Learn » How To's

May 14th, 2010


Wirefly has the phone I want for a much better price than anywhere else, what’s the catch? Is Wirefly a scam? How can Wirefly offer so many phones for free? Can I trust Wirefly? Is Wirefly a reputable and safe site to buy cell phones from?

We’re happy that you are doing your homework and taking the time to ask yourself these questions before you buy. You’ve been taught that if something sounds too good to be true, chances are it usually is. Well, in our case, offering unbeatable deals on cell phones is our business — and it’s how we make money. We’re not here to scam you. We’re here to help you … and, yes, make money, while doing so.

Our business is simple. The major carriers (AT&T, Verizon Wireless, T-Mobile, Sprint) pay Wirefly a commission to help them acquire new customers, or renew existing customer’s contracts, without taking up the time of in-store store employees.

Wirefly passes much of that commission back to customers in the form of huge discounts on cell phones. The phones that Wirefly sells are the exact same phones you’d purchase at a carrier store or local retailer. They are brand new with full U.S. warranty. In fact, the phones come directly from the carriers. We aren’t allowed to sell anything else. Wirefly is the internet’s #1 authorized agent for cell phones from AT&T, Verizon Wireless, T-Mobile, Sprint, and Alltel.

THE CATCH? It’s really simple, actually. You simply need to maintain the carrier contract you agree to for 181 days after your order. The long version of that is:

When you sign up for wireless carrier service through Wirefly, we discount your phone purchase price by an Equipment Discount amount ranging from $200 to $300. By ordering through Wirefly, you agree to repay this discount if, during the 181 days after your new equipment is activated, if you:

* Fail to pay your balance due to your carrier each month
* Disconnect this line of service
* Transfer this equipment to another line of service
* Change your carrier service rate plan to a lower monthly service rate plan
* Deactivate the email/data feature if one was required at the point of purchase
* Transfer/port an existing phone number from another account if this is a new line of service
* Replace an existing account with this account if this is a new line of service
* Return or exchange your phone and it is not in its original, new condition with no more than 30 minutes of usage

If you break any of these contract provisions, except as a result of a documented service quality issue related to the carrier service, you authorize us to charge your credit card in repayment of the Equipment Discount.

We have an outstanding customer service record that we are proud of. We have helped millions of people set up or upgrade their cell phone service, and save money in the process. We offer a 100% Satisfaction Guarantee, with free shipping both ways on returns. Unfortunately, the world of cell phone contracts can be confusing, and confusion can lead to complaints – even accusations that we are running some kind of a scam – particularly when the deals seem too good to be true.

Any confusion is usually related to one of the following:

Credit approval. After we take your order for a new account, we must get approval from the carrier before your phone can be activated and shipped. If you have insufficient credit history, the carrier may reject the order, or ask us to collect additional information. We try to make this clear, but when the carrier rejects the order, the blame sometimes falls on us.

Deposits. Sometimes, based on a credit check, the carrier will approve the order only if we collect a deposit from the customer. Of course, we would rather not have to ask for a deposit. When we do, sometimes we are accused of “bait and switch” tactics.

Upgrade eligibility. We offer upgrades that let current customers get a discount on a new phone when they renew their contracts, provided that they are eligible for an upgrade at the time of order. Sometimes, although the customer is able to place the order on our site, the carrier will report that the customer is not yet eligible for an upgrade. In this case, we will cancel your order and attempt to notify you that you were not yet upgrade-eligible. Of course, you will not be billed for the purchase.

Rebates. Cell phone rebates can be confusing and most people don’t like them. That’s why Wirefly has not offered rebates on any products since 2007. We don’t even offer rebates from the carriers. All of our prices are simple and straightforward. The price you see is the price you pay with no need to wait for a rebate.

The equipment discount. The cell phone that we offer free or at a significant discount may have cost Wirefly several hundred dollars or more. Since we are only able to offer you such great equipment discounts because of our commission-based business model, when you order from Wirefly you agree to be charged the phone’s full cost if the carrier reports to us that you broke your cell phone contract, or if you return a phone and it’s been damaged in some way. This protects both Wirefly and the carriers from fraud, and allows us to continue to offer the great deals we are known for.

Shop Now for Phones from AT&T Wirelesss, Sprint, T-Mobile and Verizon Wireless.

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252 Responses to “How can Wirefly offer such great deals? Is it a scam? What’s the catch?”

  • I have a question -I see that you are offering Samsung Galaxy 2S for a low price which is $79.99 but the plan with Sprint totals $69.99 in the everything plan-unlimited emails/texting etc. Can I add $10.00 for the unlimited data plan? yours doesn’t include this. Do you think Sprint would allow it?

    • Kimmy, the $69.99 plan for the Samsung Epic 4G Touch has unlimited data. It has a limited number of phone minutes per month (450 minutes) and it may have text limits as well. However, it is unlimited data and there is no extra $10 charge. For $99.99, the plan is unlimited everything: phone calls, texts and data.

      Hope that helps!

      Bob at Wirefly

  • I’m with Sprint and I’m not available for an upgrade until July of 2012. I would like a new phone NOW. If I order through wirefly, can I get the upgrade price or do I have to play full price for it?

    • Tory, although Sprint offers some early upgrade options if you go through Sprint directly, the carrier does not let Wirefly offer the same early upgrades. The bottom line is that, if you want to get a low-cost phone through Wirefly, you will have to wait until you are eligible in July.

      Bob at Wirefly

  • Its not a scam

  • robert
    March 3, 2012

    It got this phone by sprint i really want but they no long sell phone.it call black berry style purple.i seen it at best buy but they want $600.00 for phone full price.but if phone get broken they can’t fit it then i can’t get same phone.so i’am hoping you can help me this phone.i’am now with at&t but if i can get this phone i join sprint.

    i look at a lot phone this only phone i like.

    • Robert, Sorry but the BlackBerry Style has been discontinued by BlackBerry and Sprint, so it is no longer available on Wirefly. You might still be able to find one on eBay or other source. Good luck!

      Bob at Wirefly

  • Hi there -

    I get a discounted rate for Verizon service through my business employer, but I can’t select the discounted rate going through Wirefly. If I purchase a phone and initially set up my new service through Wirefly, can I later contact Verizon to adjust my monthly rate to my employer discounted rate? (I would be maintaining the same exact monthly services.)

    Would this change to the employer discounted rate constitute a “change your carrier service rate plan to a lower monthly service rate plan” and thus make me have to pay the Equipment Discount fee to Wirefly?

    Thanks for the info.

    • Roland, here’s what you do:

      1. Select the phone you want with an appropriate plan. For example, you might pick the HTC Rezound and a voice/data plan with 2GB of data. (Verizon is running a “double your data” promotion, which means you will get 4GB of data per month with that selection.) Keep in mind that all smartphones require a data plan.

      2. Once you complete the transaction with Wirefly, contact Verizon and ask it to apply the corporate discount to your account. If you normally get 20-percent off the standard plan cost, you will get 20-percent off whatever plan you chose.

      3. If you have a plan that’s not currently offered on Wirefly, Verizon may or may not allow you to keep that plan. There are some older plans that Verizon is eliminating, but I have no way to know if that is true for you. In any event, that’s a requirement by Verizon — whenever Verizon allows it, Wirefly can let you keep your current plan. Again, keep in mind that all smartphones require a data plan. If you are going from a flip phone to an Android phone, you will have to add on a data plan.

      If you’d like to work with someone from Wirefly to make sure the account is correctly handled, call us at 866-852-3216.

      Hope that helps!

      Bob at Wirefly

  • Hi,

    My parents are in the process of switching carriers from Sprint to Verizon. They are converting mid-contract because they have just moved to an area with no Sprint coverage. We live in different states. I was on their old plan, and will be on their new plan as well. We are working on making it so that they can add me there, while allowing me to purchase my own phone. I am interested in purchasing a Galaxy Nexus from Wirefly, mainly due to the (admittedly suspiciously) low price of only $99.99, but want to determine the best way to go about this. Could I get some assistance?

    • Alex, there’s nothing suspicious about the price of the Samsung Galaxy Nexus on Wirefly — it’s the real deal.

      To make this work, your parents will first have to establish their account with Verizon. Once they have an account, they can add you to their account and you can buy the Galaxy Nexus at the Wirefly price. Since they are mid-contract with Sprint, they will have to buyout their Sprint contract. Once Sprint has been satisfied, Wirefly would be delighted to port their numbers over to new Verizon phones.

      One final thing to consider: If your parents have high-speed Internet in their new home, they can get a Sprint “femtocell” that will give them Sprint coverage in and near their home. (It’s good for about a 100-foot radius or so.) The product is called Airave and it’s sold through Sprint — Wirefly doesn’t sell the Sprint Airave. If you and they generally like your Sprint plan, an Airave may be the way to stay on Sprint and still have good coverage in their home. Of course, they will lose coverage beyond 100 feet or so, but the Airave may work for your situation. The Airave works by connecting to a high-speed Internet router, so you must have DSL, cable modem, FiOS or other high-speed connection for it to work.

      Hope that helps!

      Bob at Wirefly

  • I am trying to understand the 4G stuff. We are currently with Verizon and are “grandfathered” in with the unlimited text/talk/data plan. It is upgrade time and I have never been more confused in my life. Do all 4G phones require a 4G data plan? Will this make our unlimited plan obsolete if we get 4G phones?

    • Holly, great question! Keep in mind that Wirefly is simply the middleman between you and the carrier — ultimately, your contract is with the carrier, which is Verizon in this case. If you now have unlimited data and you’re using a 3G phone, Verizon has in the past allowed upgrades to 4G while letting those customers keep their unlimited data. And at no extra cost. However, this is Verizon’s sandbox and it’s ultimately Verizon’s call on data usage and pricing. I can tell you that you *should* be able to keep your unlimited data with no price increase, but Verizon may want to do otherwise. Therefore, your best bet is to ask Verizon and get your question answered directly from Verizon. Verizon will stand by the answer they give you, while they might not stand by the answer I give you.

      Good luck!

      Bob at Wirefly

  • andrew dytyniak
    February 18, 2012

    I’d like to get a no-contract phone, either the Samsung Galaxy S II or the iPhone 4 16gb. Can you sell them to me and how much?

    • Andrew, Wirefly does not sell the iPhone. We do sell the Samsung Galaxy S II, and you can buy it without a contract. The phone will be locked to T-Mobile, so you will either have to unlock it (Google “unlock the samsung galaxy s ii”) or go to T-Mobile for a pre-paid SIM. If you unlock the Galaxy S II, you should be able to use it with AT&T SIMs, as well as using it around the world by inserting a SIM from a local carrier. If the phone remains locked to T-Mobile, then you can only use it with T-Mobile SIMs.

      Hope that helps!

      Bob at Wirefly

  • Eddy Mitchell
    February 15, 2012

    I have a question regarding the following

    * Fail to pay your balance due to your carrier each month
    * Change your carrier service rate plan to a lower monthly service rate plan

    1)Does that mean you break the contract if you are late paying the monthly rate or if you stop paying?
    2)What about if I change to a plan that cost more?

    • Eddy, your contract is with your carrier, such as Verizon, Sprint or T-Mobile. You do not have a conrtract with Wirefly. For questions such as you are asking, you should get the answers from your carrier, as they will have to stand by their answers. The carrier doesn’t have to agree with an answer I give, but it will have to agree to an answer it gives.

      Bob at Wirefly

  • So I am going to upgrade through you guys with Verizon and I have one question. When I get to the option of 1000 texts or none… with my plan now I have unlimited. If I click none will it remain the same or do I need to click the 1000 text option? Thank you for your time.

    • Amber, that is confusing. I discussed this with our customer service, and was told that you should select “None” for the text option. Once you complete the transaction on Wirefly’s site, call Wirefly at 866-852-3216 to make sure you still have your unlimited text feature. If anything goes wrong with this, let me know and I will make sure you get to keep your current unlimited text plan.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • Soon, my contract with AT&T will end. I would like to establish a new account with Verizon, and be able to port my existing number to the new Verizon account. Howeever, according to “The Catch”, if I transfer/port an existing phone number from another account if this is a new line of service, I have to pay the equipment discount. Does that mean I have to establish a new phone number to take advantage of Wirefly’s discount?

    Secondly, because of the low phone discounts wirefly provides, if I choose to buy a phone and voice plan from Wirefly (new service would be with Verizon), am I automatically signed for a 2-year contract with Verizon?

    • Edwin, thanks for thinking of Wirefly! I discussed your question with our customer service people and we can’t think of any “catch” or “gotcha” that will cost you extra to switch to Verizon. If your AT&T contract is not ending, then you will have to pay an early termination fee (ETF). Otherwise, it’s straightforward and easy, and we will “port” your existing AT&T phone number to the new Verizon line. Just so you know, Verizon will charge you $36 for an activation fee, unless you happen to catch one of Verizon’s occasional “free activation” windows. If you want to be really thrifty, you can hang on at AT&T until you see one of those windows pop up… you never know! Check Wirefly (or here) every couple of days to learn if there is free activation.

      This is a great time to be considering Verizon, as the carrier has the best line-up of phones around and is now offering double the data for no additional cost. For example, if you buy the 2GB data package, it is doubled to make it 4GB of data per month at no additional charge. Once you sign up for the package, you get to keep that data level indefinitely. That’s a great deal!

      If you buy a phone from Wirefly, you will be automatically signed up for a two-year contract. That’s how we get to keep our prices low on the phones.

      Happy shopping!

      Bob at Wirefly

  • I am currently on a family plan and am not the primary carrier. I’m looking to upgrade(finally!) to the Droid Razr Maxx. I’m just a little confused by the text message plan selection. If I already have a text message package through my family plan, and I select the “None” option when I upgrade, will that override my family plan text option? Cheers!

    • Jeff, let me make sure I understand. You have a line on a Verizon family plan, and your line is eligible for an upgrade… is that correct? If that’s the case, you should probably call Wirefly at 800-552-9000 to speak to an agent. There are a few things we need to confirm before we can guide you to the correct plan for your family plan. And you’re right… choosing the correct text option is one of them. So please call and the agent on the phone will walk you through it.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • saditoto
    February 6, 2012

    I opened up a family plan with AT&T through wirefly last February for 3 people including myself. Just recently, a family member in this plan passed away and I will need to change my family plan from 3 to 2. Will I trigger any penalty and need to pay back any amount to wirefly?

    • Saditoto, I’ve very sorry to hear about your loss. It’s hard to think about phone plans at a time like this.

      As far as cancelling the third line in your account, you are free and clear with Wirefly. However, AT&T may charge you an early termination fee (ETF) for cancelling the line before the end of the two-year contract. I recommend that you have a copy of the death certificate, show it to AT&T and ask for a waiver of the ETF. Your contract is between you and AT&T, so it is up to the two of you to decide how to handle shutting off the third line.

      Good luck!

      Bob at Wirefly

  • Bob, I purchased my last phone from Wierefly on a Verizon unlimited data plan. If I upgrade through you, will I lose my unlimited data and be reduced to the 2gb per month plan?

    • Ahynez, my understanding is that once you have an unlimited data plan, you get to keep it. That “grandfathered-in” status applies only to the line that now has unlimited data. If you’re phone has unlimited data, you should be okay. However, if it is a family plan and someone else in the plan wants unlimited data, that’s not covered by the fact that you are grandfathered in. Only your line is covered. If you have any questions, you can always speak to Verizon about it or call Wirefly at 866-852-3216.

      Bob at Wirefly

  • Oh, and just 1 more question if i get a regular plan through wirefly, unlimited for verizon and i wanna change to a family plan that my brother is on through the store after i get the phone will that be a violation of terms and will i be charged more? Thanks :D !

    • Alec, I hope to do a Schmackdown with the Motorola DROID RAZR Maxx this week. I don’t have the Maxx in hand yet, but expect to soon.

      You should know that Verizon no longer offers unlimited data plans for new customers. If you don’t already have an unlimited data plan with Verizon, you can’t get one for a new account. That’s not a Wirefly restriction — that’s a Verizon restriction.

      I don’t recomment that you get a regular Verizon plan, then switch to your brother’s family plan. That will trigger some serious costs that you will be billed for. It’s better if you go directly onto your brother’s plan. Wirefly can do that for you… just describe what you want to do and it’s not a problem for us to make it happen.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • Thanks for the quick response bob, i will be buying through wirefly as well my first time :) and i finally decided its down to either the razr possibly the MAXX or the Galaxy Nexus, i wish you would do a SCHMACKDOWN between them for me lol. I really like both and i can’t pick between the 2….Help? :D

  • Hello bob, i will be very soon either purchasing the HTC Rezound or the droid RAZR i considered the iphone 4s, but i hear android’s with the ice cream platform are great, both are 199$, and i watched you’re review but do you think i should go with the razr since it’s newer only concern is someone told me motoblur suck’s what is that?

    • Alec, keep in mind that neither the Rezound nor the DROID RAZR curently has Android 4. Both are on lists to be updated to Android 4, but there is no schedule yet for this to happen.

      That said, both are excellent phones. I don’t know if you’ve seen it, but I did a “Schmackdown” video that compares the two. Motorola and Verizon are now coming out with multiple variants of the DROID Razr, including the DROID RAZR MAXX with a huge battery that is nearly twice the size of the battery in the standard DROID RAZR. Battery life should be outstanding. There are also new versions of the standard DROID RAZR in different colors and with less out-of-the-box memory (16GB vs. 32GB). The point is that, if you wait a few days, there will be much more choice within the DROID RAZR product line.

      I have no problem with the version of Motoblur that’s on the DROID RAZR… honestly, I can barely tell there’s anything other than standard Android. Motorola has really tamped down the intrusiveness of Motoblur in the past year.

      Bob at Wirefly

  • Hello Bob,
    My question is….I have a number which is an extra family line with Verizon. Can just that extra line be cancelled with no fee and if so and I went with T-Mobile would I be able to keep the same phone number.
    Thank you for you time.

    • Neva, you can definitely deactivate a single line on a family plan. However, if that line is under contract, there will probably be a fee to cance that line. For example, if you bought a phone for that line a year ago and it’s a two year contract, Verizon will charge you a termination fee to close out the contract. If you bought a phone less than 6 months ago for that line, then Wirefly will charge you for the remaining balance of the phone’s cost — that would be in addition to any fees charged by Verizon.

      If you are out of contract on that line, then you can port it to T-Moble and there is no charge from Verizon. And you can keep the same number.

      Hope that helps!

      Bob at Wirefly

  • Danielle
    January 20, 2012

    Hello. I just ordered a phone through Wirefly while you guys are having the free activation for Sprint carriers. On my receipt, it says that $36 activation fee will be billed later by Sprint. Exactly how am I getting a free activation?

    • Danielle, unfortunately, the free activation for Sprint is for new lines and “add-a-lines” only. You upgraded your existing line, and free activation does not apply to that. I know… that’s both confusing and annoying. This is a requirement by Sprint, however.

      Your order hasn’t shipped yet, so you can cancel if these fees were more than you expected or can afford. If you cancel soon, there will be no cost or hassle.

      Bob at Wirefly

  • I just ordered a phone from Wirefly through T Mobile and it says that the carrier has approved my order but needs to speak with me before the order can be shipped. Wonder what that’s all about.

    • Michael, that’s what usually happens when there is a question about your credit history. The agent needs to determine exactly what happened, and the best way to do that is with a phone call. Good luck!

      Bob at Wirefly

  • Jonathon
    January 14, 2012

    We’re looking to transfer my wife’s current number (which is, at the moment, on her parents’ plan). Verizon has told us to simply release the line from them and put it on my plan. Now, your discounts apply to new phones being added to a plan – does this qualify as adding that new line?

    • Jonathan, you will need to contact Verizon to move your wife’s line from one account to the other. Once you take care of that, you can buy a new phone from Wirefly at the “upgrade” price, since your wife’s number is an existing line in Verizon’s system.

      Bob at Wirefly

  • I want to open a new account with sprint but I do not have.any credit at all,can I qualify for a phone?

    • Ashley, you’re not alone… lots of people have credit issues and find it tough to get the phone they want. All I can suggest is that you try going pre-paid. Get a pre-paid phone and sign up for a monthly plan that you can afford. As you make your monthly payments, you will build a good credit history. Sprint owns Boost and Virgin Mobile, so getting a phone from either of them puts you on Sprint’s network and will help you build credit trust with Sprint. I can’t guaranty this will fix your credit problem but it’s the best place to start.

      Good luck!

      Bob at Wirefly

  • Hi, thanks for all the replies that you provide. I would like to get a new service. Can you tell me when you will provide the next promotion of “No activation fee” on Sprint or T-Mobile? Thanks a lot.

    • Addy, you’re welcome! I enjoy talking with customers and answering questions.

      There will be free activation periods coming up for both T-Mobile and Sprint, but the exact dates are confidential. T-Mobile free activation is coming very soon, and Sprint will follow a bit after that. That’s the most I can say about that and still keep my job!

      Bob at Wirefly

      • Thanks for the reply Bob. How will I know when the “free activation” promotion comes? Do I need to keep checking the website everyday? Thanks.

        • Addy, T-Mobile’s free activation started today (Jan. 9) and runs through Jan. 12. Sprint’s free activation period is still a few days off.

          Since the free activation periods run for at least three or four days, you can probably check every third day and not miss it. Considering the savings, I hope that’s not too big a burden.

          Bob at Wirefly

  • I recently purchased a phone through wirefly. I bought it as an upgrade. I am on a family plan b. t it is not the primary line. Does this mean I only have to worry about the 181 days so to speak?

    • Leo, if you maintain your current plan for 181 days, you will have no compalints from Wirefly. After 181 days, whatever you want to do is between you and your carrier. If you want to change something after 7 months, just discuss it with your carrier. Wirefly is out of the loop at that point.

      Bob at Wirefly

  • hey bkovacs, i gotta say you look like you’re doing a great job responding to people in this thread, thanks!

    I’ve got a quick question, have you heard of any upcoming sales on the Samsung Galaxy Nexus?


    • Thanks for the nice comment, Brian!

      I’m not aware of any upcoming sales on the Samsung Galaxy Nexus. However, if you buy the Galaxy Nexus from Wirefly and use coupon code YOUTUBEBLUE12, you will get a free bluetooth headset. Be sure to use all capital letters when asked for the coupon code.

      Bob at Wirefly

  • so Verizon charged me a 400 deposit will you if i order a phone from you guys

    • Cortez, if Verizon asked for a deposit, then there’s a pretty good chance that Wirefly will as well. The request for a deposit is triggered when something shows up in your credit history, and we do the same sort of credit checks that Verizon does. However, we won’t know for sure until you begin the process on Wirefly, so give it a try if you think that Verizon’s request was a mistake.

      Bob at Wirefly

  • Manuel munoz
    December 7, 2011

    I want to buy the lg esteem but I already got a metro line what do I do about getting the lg esteem switched when I purchase from you gouys and also how much will it cost the phone itself I dont need to add the line just use the phone for my current line.

    • Manuel, your best bet is to call Wirefly at 800-552-9000 to discuss exactly what you need. You can get the pricing for the phone and contract when you get your other questions answered, and that way you’ll have all the information in one quick phone call.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • lets say i already have a plan with metro and i want to buy the lg esteem and it says prepaid no contract, what does this mean? Does this mean that i have to add a new line to my family plan or can I just buy the phone and activate it and change it for my old phone?

    • Kat, MetroPCS is all pre-paid, so there should be no problem switching from one phone to another. If you have access to your online account for MetroPCS, you should be able to move your phone number from your current phone to the LG Esteem. Or you can take your current phone and the Esteem to a MetroPCS store/kiosk and have them transfer the number. That should be no problem, even if you buy the phone from Wirefly.

      Bob at Wirefly

  • hello, i’m interested in getting the samsung stratosphere. i’ve been due for an upgrade for a few months now, but would the phone still be free if i switch over to a family plan? (my family has a family plan, and i’m the only one not on it– yet).

    • Jeanna, if you used the Eligibility Checker on Wirefly and it shows that you are eligible for an upgrade, then the Stratosphere will be free when you join the family plan. Be sure you check with Wirefly’s Eligibility Checker, since Wirefly’s upgrade eligibility is often different than if you go directly through Verizon.

      BTW, it’s a great time to upgrade to the Stratosphere, since Verizon is offering double the data at no extra cost for 4G phones.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • Hi i was reading the contract provisions and i’m a little confused. My husband and I have a family plan with two lines. I am in desperate need of a new phone. My line is not due for a upgrade but his is. If we used his line to get the upgrade, would using it on my line be a breach of contract with wirefly since the equipment would be used on a different line?

    • Lucky, I don’t have enough information to answer you, but your best bet will be to call Wirefly at 866-852-3216 and ask the customer service agent. S/he will take your information and let you know if you can get an upgrade.

      Bob at Wirefly

  • I want to buy the samsung gravity from wirefly. Can u buy a cell phone from wirefly and just switch to Family Mobile which is also T-mobile? Or do u have to use the wirefly plan if u buy a phone from there website?

    • Shayla, when you buy a phone from Wirefly, you must buy it with a plan. If it is a T-Mobile phone, Wirefly will sell it with only a T-Mobile plan. You will have to talk to T-Mobile about switching it from T-Mobile to Family Mobile.

      Bob at Wirefly

  • my phone that i purchased is not turning on, its been about a day, i changed chargers and batteries but the phone is still dead it wont charge, how do i go about getting a replacement ?

    • Ray, did you buy your phone though Wirefly? If so, there should have been a phone number to call in your package. If you can’t find a phone number and you bought the phone through Wirefly, please call us at 866-852-3216. We will arrange for your phone to be swapped out.

      Bob at Wirefly

  • shawtie22
    November 4, 2011

    I want to upgrade my phone with t mobile thru wirefly but this is my first time using this site. I just renewed my contract with tmobile and I won’t to get the free Samsung galaxy 4g s but it requires a data plan so what do I nedd to do?

    • Shawtie, call Wirefly at 866-852-3216 to discuss with a customer service agent. S/he will be able to advise you on your next step.

      Bob at Wirefly

  • Christie
    October 27, 2011

    Just so I understand this correctly…..My contract is up at Verizon….I want to upgrade to a smartphone and then I also need to change my plan to a completely different one. However this plan is not offered online and I need to take care of it at the store or over the phone. Can I order my phone through wirefly and renew my current contract and then call Verizon to change to the correct plan? The new plan would be cheaper. I think the answer is no but I wanted to double check to make sure.

    • Christie, without knowing exactly the plan you want, the answer is almost certainly “no.” Carriers (such as Verizon) have low-cost plans that they do not allow Wirefly to carry, mostly because those plans cost so little that they don’t cover the cost of the carrier-subsidized phone. You can only get those plans directly from the carrier, where you will have to pay at least something for the phone.

      Keep in mind that all smartphones require a data plan, whether you get the phone/plan from Wirefly or Verizon.

      Bob at Wirefly

  • Coltonn.
    October 26, 2011

    Hello, I have never purchsed a phone thru Wirefly, but I’ve purchaed an Lg Ally thru Verizon, and now I’m due for an upgrade. I like the prices of the phones on here. If I purchase a phone thru Wirefly, will I always have to purchase my phones thru yall? Or can I get my phones after this one thru Verizon’s actual store?
    Thanks for any help. Please reply.

    • Colton, Wirefly would be honored to sell you a phone to replace your LG Ally, and we will not lock you into using Wirefly as your source for new cell phones. If you buy a new phone from Wirefly, you can get your next phone from any other supplier and there is no penalty for that. Wirefly is about giving you choices to buy your new phone, and we will not take that choice away.

      Bob at Wirefly

  • I have a ? I want to buy the samsung galaxy indulge metropcs.from.ya site…but I already have an metropcs acct …is dis fone dat I wanna buy new so.i can transfer my same # 2 samsung galaxy Indulge metropcs how do this work can sumone email me the answer @ mysteryladi22@gmail.com

    • Angela, your best course of action would be to call Wirefly at 800-552-9000 and explain what you want to do. An agent will help you get everything figured out, or explain why it can’t be done.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • One reason you state above that would cause me to have to repay the product discount I receive on a phone purchased from you, is if I Transfer/port an existing phone number from another account if this is a new line of service during the 1st 181 days of my contract. If I am currently with Sprint but my contract is up and I purchase new phones from you along with signing a new contract with Verizon and want to keep my current numbers and port them to the new equipment, wouldn’t that be in violation of this agreement. So am I not able to keep my current numbers and still receive the product discount?

    • Tammy, if you are currently with Sprint and your contract is up, you can sign a new contract with Verizon and port your numbers. That will definitely work and there will be no problem doing it.

      As for free activation for Verizon, Wirefly does have occasional free activation periods for Verizon, but there are none coming up that I know about. There will be only one activation fee per line… you would not be charged for activation twice for moving one line from Sprint to Verizon (or vice versa).

      Bob at Wirefly

      • Hello,
        What if you are a Sprint customer and are still in contract until March? Can you pay the early termination fee to Sprint and port the numbers over to the newly purchased WireFly phones / Verizon (or ATT) plan, or would that be a breach of contract with WF?

        • Jim, your contract is with the carrier, not Wirefly. As for paying an early termination fee with Sprint, that is something that you will have to take up directly with Sprint. Wirefly is not allowed to handle early termination issues. Once you have squared away your contract with Sprint, Wirefly would be delighted to sell you phones for Verizon. Wirefly no longer sells phones for AT&T, however.

          Bob at Wirefly

          • So, to be clear, I need to settle up with Sprint first, then I could deal with WireFly. That being said, I probably would lose my current numbers because I can’t port them once I terminate my contract with them. Is that correct?

          • Jim, yes. You’ll have to close your contract with Sprint before Wirefly is allowed to do an upgrade for you. However, buying out your contract with Sprint will not turn your phone off if you don’t want it to. As far as Sprint is concerned, you might be buying out your contract so that you can upgrade on Sprint. Discuss what’s needed with Sprint — you should be able to port your existing numbers to a new carrier and Wirefly should be able to do that for you once you end your contract and become eligible.

            Bob at Wirefly

  • Does verizon ever offer free activation fees. looking at switching from sprint, but have 5 phones and don’t want that $175 cost when I could get free phones from sprint if i renew with them and no activation fee. Also if i do change and port my numbers is there a chance i would have to pay two activations for each phone. saw a post that said he had a temporary number while waiting to port and he had to pay for that one and then again for his old number when the port went through. Cant take a chance on a $350 bill.

  • ok so lets say if i order a samsung stratosphere. Would i need to activate it myself or would it already activated for me when i get the package

    • Daniel, if you order a Samsung Stratosphere from Wirefly, it will be activated when you receive it. When you buy a phone from Wirefly, you buy it with a service plan. We activate the phone and it’s ready to use right out of the box.

      Bob at Wirefly

  • Christina
    October 19, 2011

    I have a quick question before my husband and I make a purchase. We were looking at Sprint with their family plan for 129 a month. We picked out his phone and mine and it came to about $109 a month. It also said free activation and stuff. When we make the purchase for the phones when do we get charged from sprint for the monthly plan? I was just curious because it said the total was only 109, so I wasn’t sure when we would get billed for the 129 a month for the plan. Thanks!

    • Christina, from your question, I understand that the phones will cost $109. That is a one-time charge and you pay that amount to Wirefly when you buy the phones. Then $129 a month will be billed by the carrier (Sprint). As for when you will receive this Sprint bill, it will depend on when Sprint’s billing cycle date is. The $129 monthly charge will be on the first Sprint bill.

      Hope that helps!

      Bob at Wirefly

      • Christina
        October 19, 2011

        Thanks for the quick response! Yeah I noticed a bit late that I had worded my question a bit wrong. Yes the $109 was for the phones. So can i contact Sprint and find out from them if I joined with them say Monday when they would start the billing? I also forgot to ask If we were to order on Monday the 24th around mid day, I know we would have to be approved first, but if they take till the next day to approve (not sure if it actually does take that long ) will I lose the free activation on the phones? I understand I get credited in one of the next 3 bills, so that seemed pretty nice. Thanks again.

        • Christina, the good news is that you will get the free activation credit as long as you order before midnight on Oct. 24. Although it may take a day for credit approval, as long as the order is placed on or before Oct. 24, you will get the free activation. And yes, you can check with Sprint regarding their billing cycles. You buy the phones from Wirefly but you buy the monthly service from Sprint, and you will be considered a Sprint customer. So you will pay Wirefly $109 for the phones, then wait for Sprint to seen the monthly service bill.

          Hope that helps — thanks for shopping with Wirefly!

          Bob at Wirefly

          • Christina
            October 19, 2011

            Thanks so much for all the answers, you’ve been very helpful. I have one last question(promise!). The HTC EVO Shift 4g. On this site it says Android O.S 2.2, but on HTC’s website and i think sprint, it says 2.3 current for this phone. If i order here, will it be upgraded to 2.3 gingerbread at home?

          • Christina, if HTC’s site says that the Shift 4G now has Android 2.3, then that is the way you will receive it from Wirefly. Android 2.3 will be operating straight out of the box, and you shouldn’t need to run the update from home.

            That said, there are regular updates that you should do for any phone. Touch the “Settings” app, scroll down to “About phone” and touch it, then touch “System updates.” Do that occasionally to make sure your phone has the most current version of software and firmware.

            Thanks for shopping with Wirefly!

            Bob at Wirefly

  • I just ordered 4 of the free phones I can avail of as an upgrade with T-Mobile and they’re on their way to us. However we think we are going to be required to buy $30/mo data plan for each phone. We do not need data plans for all phones and we don’t currently have them on our 4-year old phones (yes, we stuck with T-Mobile without upgrading phones for 4 years). 1. Can we keep the phones and cancel the data plans? If so, how much would we be charged? 2. Can we return the phones / send them back on FedEx? If so, how much is the cost? 3. Can we get a phone that does not require a data plan for free? (yes, basically I’m asking if we can get 4 free phones for sticking with T-Mobile without having asked for a free one for 4 years.)

    We just need basic phones that won’t cost us $2880 ($30 data plan x 4 lines x 2 years).

    Please help! Thank you!

    • Gail, all “smartphones” require a data plan. All BlackBerry and Android phones fall into the “smartphone” category, so if that is what you ordered, then they do require data plans. Wirefly has three phones for T-Mobile that are not smartphones and therefore don’t require data plans, however all three have an upfront cost that ranges from $19.99 to $99.99. These are the LG GS170 ($19.99), Samsung t259 ($49.99) and Samsung Gravity TXT ($99.99). Unfortunately, the only free phones for T-Mobile are all smartphones that require data plans.

      Bob at Wirefly

      • Bob, thanks for the reply. Then, we need to return all 4. Our ORDER NUMBER: 367035665 is almost going to be delivered by FedEx. How do we return these? Is the information inside the package? Also, this return is free under the 30-day guarantee, right?

        Please make it very clear on the order page which phones require data plans and which do not. If you didn’t tell me there are only 3 phones that do not require data plans, I wouldn’t know.

        Thanks for your help!

        • Gail, you can refuse delivery of the phones and have them returned to us, or you can call and speak with a customer service agent at: 866-852-3216. One of our agents will be happy to walk you through the return process. And either way, you will not have to pay for shipping back to Wirefly. I suggest that you call the agent to discuss… they are right here in Virginia, across the building from me.

          Please be aware that the carriers all reduced their free return period to 14 days. Wirefly held onto a 30-day free return policy as long as possible, but Wirefly now honors a 14-day free return period. This should not affect you, but I want to make sure you were aware of it.

          Bob at Wirefly

          • Bob, thank you for the info. I called your customer service and she gave me clear instructions. The shipment was refused at delivery and we’ve called T-Mobile about this. I appreciate your help here online and via customer service.

            Is Wirefly going to offer more unlocked phones? The way T-Mobile is handling complaints is making us want to go prepaid.

          • Gail, an unlocked phone is one that can be used on a variety of carriers. For example, I use an unlocked phone all the time, and I can swap it between T-Mobile and AT&T by switching SIM cards. If that’s what you mean, Wirefly will probably not be offering unlocked phones. We have great prices on phones because the carriers subsidize them, and the carriers won’t subsidize unlocked phones.

            You’re welcome for the help!

            Bob at Wirefly

  • HelloKitty
    October 17, 2011

    I have a question, so my Carrier is t-mobile and we’re been using that service for five year. Since I’ve already end contract with them I wanted to upgrade for a new phone in WireFly with t-mobile service. when we bought the phone, they ask us to agree on the service term and something about activation fee. Do I have to pay for that? Activation fee? If I do, is it gonna be in my monthly bills?

    • Hello, T-Mobile charges an activation fee on upgrades, unfortunately. However, I’m told that we will very shortly have a “free activation” period for T-Mobile, and you can save the fee at that time. The way it works is that you pay the fee up front and it gets credited back to you within 90 days. But you do get it back.

      Keep an eye on Wirefly for the next few days to get this T-Mobile promotion.

      Bob at Wirefly

      • HelloKitty
        October 19, 2011

        They have two activation fee one is $35 and the other is $18 which one will I have to pay?

        • Hello, again, if you can wait just a day or two longer, there will be a free activation period for T-Mobile. However, if you need to know the exact activation charge, your best bet is to call Wirefly at 866-852-3216.

          Bob at Wirefly

  • i placed an order yesterday and im still waiting for approval i was wondering why i takes so long and if theres anything they need from me.

    • mi order number is 561418137

    • Randy, we show that your order was cancelled by you. If that is not correct, please call 866-852-3216 to get it straightened out.

      Bob at Wirefly

      • yea i did sorry but i placed a diferent one im just wondering why it takes so long for tmobile to tell me if im approved or not mi new order number is 564572978 thank you for your help.

        • Randy, I checked and it looks like yesterday evening you cancelled your order again. You should be aware that if you order and cancel too often, a red flag goes up on your name and we will be less willing to sell to you. If you didn’t intend to cancel your order, please call 866-852-3216 to discuss it with a customer service agent.

          Bob at Wirefly

  • BeastOfTheS0uthEast
    October 11, 2011

    I change my phones often. So if I sell my galaxy s2 on eBay and use my old phone, wirefly is gonna charge me???

    • Beast, if you continue to pay your monthly contract fee, you can do whatever you want with your Galaxy S II. You’ll keep Wirefly happy if you make the regular monthly payments.

      Bob at Wirefly

      • Grant Landis
        October 14, 2011

        Hi Bob, so, just to confirm, as long as I pay my regular tmobile bill, I can sell my Wirefly phones anytime without any fee? Also, is there anything I need to do to the phones to allow a buyer to use them? That is, if I just ship them the phones and they pop in their Tmobile sim card, they’ll be able to use them?

        • Grant, as long as you pay the bill for which you got the phone, you can do whatever you want with the phone. As to whether the new buyer can use it, that depends on whether their SIM has the correct data plan. For example, if you get a smartphone, it will not work properly if the new buyer puts in a SIM that was purchased without a data plan. If you get a smartphone and the new buyer has a valid SIM with a data plan, the phone will work fine with no fees.

          Here are the “gotchas”:

          1. You are buying the phone with your eligibility, so that means you can’t upgrade that line for two years.
          2. Although what you want to do will work (with a valid SIM), it violates both Wirefly’s and T-Mobile’s legal terms and conditions. If there is a problem of some sort, you will be on your own to solve it.

          But the fact is, when you buy a phone and pay the monthly bill, the phone is yours to do what you want. You can throw it under a steamroller if you want, as long as you pay the monthly bill.

          Bob at Wirefly

  • Good afternoon Bob,

    I am a Verizon customer and eligible for renewing my contract with a discounted phone. I currently have the Verizon NATIONWIDE EMAIL & DATA 450 with EMAIL & DATA EVDO UNLIMITED. Even though Verizon eliminated the $29.99 unlimited data, I was grandfathered in because I have had the unlimited plan prior to July 7, 2011. I currently have a Blackberry Tour and want to buy the Blackberry Bold touch 9930 from Wirefly. If I do this through wirefly, I see I still have to choose a plan, and then I can choose to keep my current data feature. Does that mean I will still keep my unlimited data? Verizon’s website is a little scary and explicitly states:

    “You currently have NATIONWIDE 450 MINS EMAIL & DATA+MESSAGING UNL $99.99 1107 Minutes plan. Your current calling plan is no longer offered. If you change your plan today, you will not be able to change back to any discontinued plans.”

    I just want to make sure if I renew my contract through Wirefly, and choose the Nationwide 450 plan from wirefly and the option to keep my data feature, that I will not lose my grandfathered unlimited data plan.

    Thank you!

    • Mitch, I’m going to send your questions to someone who knows more about plans than I do. I hope to have an answer for you either later today or first thing tomorrow.

      Bob at Wirefly

    • Mitch, I checked and to be honest, I’m not completely clear what will happen to your account. My understanding is that Verizon no longer offers a 450-minute voice plan, so that will have to be changed when you get a new phone. I’m also told that you will be grandfathered in on your data plan. The result is that you will pay something different for the voice part of the plan but pay the same for the data part… or at least that’s how I understand the situation. You can call 866-852-3216 and discuss that further with a customer service person — s/he may be able to explain things better.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • if I set up a payment arrangement with my carrier in a month when I do not have enuff money to pay whole amount..is this considered a broken contract with Wirefly..making me responsible to pay back 200 or300 discount on phone

    • Daysed, when you buy a phone through Wirefly, your contract is with the carrier. If your carrier is happy with your payments, then you have no problem with breaking your contract. And as long as the carrier is satisfied with the payments, Wirefly is happy as well.

      Thanks for shopping at Wirefly!

      Bob at Wirefly

  • We are interested in getting smart phones in a family plan, but when we go through the set up options we are confused. We understand 700 minutes is $98, then it asks us to verify data plan on each phone, each one being up to $100 per phone. Does that mean you play $100 per phone for data plan on a family plan? Is there no shared data plan? $300 a month for talk and data family plan sounds like a rip-off rather than a discount, even if the phones are free…

    • EllieMay, please give Wirefly a call at 800-552-9000. A sales agent will walk you through the choices and explain the costs. Since Sprint’s “everything” plan is less than $100, adding phones will raise the cost but not anywhere near $300 for three phones.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • I’m an existing verizon customer. If I am upgrade eligible and buy a Bionic through wirefly will I be charged an activation fee or any other fees in addition to the sales price of 219.99.

    • Mike, Verizon doesn’t charge an activation fee on upgrades — that’s only for new lines. And there are no hidden fees. In fact, you will get to see all the costs when you go through the order process. If there is an expense that you weren’t expecting, you can bail out of the order before you complete it.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • Can I port a number from another carrier if i join wirefly? Will I be charged additional money for this action?

    • You can switch carriers when you buy from Wirefly, and that’s no problem to handle. Most carriers today have an “activation fee,” which you will pay when you switch carriers. Note that this is not a charge from Wirefly — it is charged by the carrier and Wirefly simply collects it for the carrier. If you watch carefully, all the carriers occasionally waive the activation fee, so you can by a new phone (and switch carriers) without paying the activation fee if you are careful. Other than that, there are no fees that Wirefly charges to switch carriers.

      Bob at Wirefly

    September 25, 2011

    I’VE been with t-mobile over 1 year.i am due to partial upgrade
    if i upgrade my second line do i need to add any upgrade service through wirefly or do i stay with my current plan from tmobile
    because i tried it from wirefly and its not allowing me to stay with my current plan which is 750min,unlimited text and 200mb dat on 2nd line
    wirefly wants to upgrade my plan to 1000min and am not sure if to add unlimited text or is it going to stay the same
    its a little confusing i dont want to order and then ill have to change it with tmobile to unlimited text and then ill be billed from you guys

    • Kuttachodna, I’m a little confused about what you are asking. First, you buy a phone through Wirefly, but you buy the monthly service from your carrier (in this case, T-Mobile). The carriers often to not allow Wirefly to handle all the various plans that the carrier itself has — the carrier might have 50 plans, but they give us the ability to handle only 10 of those plans. Second, the carriers generally only allow Wirefly to do an upgrade once a contract runs out. You should check your upgrade eligibility using Wirefly’s Eligibility Checker to confirm that you are eligible. Carriers generally do not allow Wirefly to do “partial upgrades,” although they themselves offer it.

      For more questions, it’s best if you call Wirefly and speak to a sales agent. The number is 800-552-9000.

      Bob at Wirefly

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