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Wirefly's Order Process
The Wirefly Order Process

Wirefly Learn » Resources » Wirefly's Order Process

May 14th, 2009


Activating a cell phone can be different from buying other electronics such as a TV or computer. For orders that include new wireless service or a contract extension, you are not just getting a cell phone shipped to you, but are also getting a monthly account with your cell phone carrier.

Tracking Your cell phone
Order at Wirefly.com

To track a specific order, go to www.whereismyorder.com. The WhereIsMyOrder.com site provides you with all the status information available for your order. You can also view and print your sales receipts and rebate forms, as well as track the delivery of your package once we release it to the shipping company.

Most approvals are received quickly, but if your carrier needs additional information before approving your service order, you will receive an email from Wirefly asking for this information on their behalf. Your order status can also be found at our customer service center.

You will receive e-mails to confirm when your cell phone has been approved and activated, and another containing your FedEx shipping details

99% of orders approved and activated by 7pm Eastern Time are shipped on the same day

  • Carrier Approval

    If your order includes a new wireless account, then your application for service is automatically submitted to the carrier you’ve chosen for approval.

    If your cell phone order includes a contract extension from your current cell phone provider, then your information is submitted to confirm that your account is eligible to receive a discount on a new cell phone.

  • Order Assembly and Testing

    Our distribution center staff selects the items you have ordered from inventory. For all cell phone activations, we physically open the box, and we use test batteries to power up the cell phone and ensure that everything is functioning as it should.

  • Cell Phone Activation

    If you have ordered a new service plan or contract extension, Wirefly then programs and schedules the activation of your new cell phone from our production line. Step-by-step instructions for completing the activation are inserted into the shipping box.

  • Transferring Your Phone Number

    If you requested to transfer your existing number to your new cell phone, we will initiate the transfer or “port” and when possible we will schedule the transfer to occur after your phone arrives. Additional information about the porting process will be included with your shipment.

  • Shipping Preparation

    Once your purchase is ready for packaging, Wirefly’s trained warehouse staff carefully packs your order and passes it on to our Quality Assurance team which re-scans each cell phone and accessory to ensure that your order is complete.

  • Shipped

    Wirefly ships your order via FedEx based on the shipping preferences you selected when you placed your order. If you selected 2nd business day delivery, your order will arrive within 2 business days of the ship date. If you selected next business day delivery, your order will arrive within 1 business day of the ship date. You can track the status of your delivery via the FedEx site.

    For your security, FedEx may require a signature at time of delivery. If nobody is available to receive the package, the driver may leave a slip that you can sign to allow delivery without a signature.

Shop Now for Phones from AT&T Cell Phones, Sprint Phones, T-Mobile Phones and Verizon Wireless Phones.

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276 Responses to “The Wirefly Order Process”

  • I have my tracking number but I never recieved email confirmation, so I CANNOT log on to whereismyorder.com, But when I call Wirefly it says that my order is being processed. HELP!!! it was suppose to arrive today!

    • Niqua, I tried looking up your order using your e-mail address, but it didn’t work. Can you give me your Wirefly order number? I’ll get right on it and let you know the status.

      Bob at Wirefly

  • Gregory Derek Holman
    November 29, 2011

    Order #588702296 Went from being validated to not, but received email stating all is well and.it will be shipped soon. When.should I expect order to ship?Thanks.


    • Greg, sorry about the confusion, but you will need to call Wirefly to complete this order. The number to call is 888-843-2485. Please wait until after noon today (Eastern Time) to call, as our phone system is getting maintenance this morning.

      Bob at Wirefly

  • I placed an order with “Allen” on Sunday, 11/27/11. I was purchasing the HTC Rezound for my son. We were doing a “buddy system” upgrade I was told. Allen said it was approved and verified by Verizon while I was on the phone. I provided him with my credit card number and paid for the purchase in full. Then I received three e-mails regarding the fact that Verizon had denied an upgrade on that line. Wasn’t that the point of Allen checking in the first place??? I didn’t receive the e-mails until yesterday while I was out of town. I called Wirefly back moments ago and was told by “Glenda” that I should disregard those e-mails; that, in fact, my order was still being processed. She transferred me to Customer Service for confirmation of delivery and I got a recording stating my order had been cancelled due to ineligibility. PLEASE VERIFY and EXPLAIN! Thank you!

    • Kathleen, sorry about the confusion… you should not have gotten all the mixed messages and I sincerely apologize for that.

      I used your e-mail address to look up your account and learned that the order was cancelled. The problem is that you are not eligible for an upgrade through Wirefly until June 2012. Verizon can offer you an upgrade at a point less than two years into your contract, but Verizon requires that Wirefly wait a full two years before you can upgrade through Wirefly. If you want to get the Rezound now (and it’s a nice phone!), you’ll have to do it through Verizon.

      Bob at Wirefly

  • Roberto zapata
    November 23, 2011

    I will like to cancel one phone and just keep one that way with what I pay I can pay the $50 activation fee my cell is 786 296 6774

    • Roberto, I’m not exactly sure what you are trying to do. Depending on what carrier you have/want, the activation fee could be waived on Wirefly at this moment, so that could be a big savings for you. Give me more information (carrier, for example) and I will try to help.

      Bob at Wirefly

  • Cynthia watson
    November 1, 2011

    Hey this will I be recieving my phone or not.

    • Cynthia, at the moment, we are waiting for the carrier to approve your purchase. We don’t have an ETA on that, but will keep checking and will process the order as soon as we get approval.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • I ordered a phone today at 10:22am & it says awaiting carrier approval. How long will it take to get approved?

    • Tiffany, it took me a little while to check on your order, and I see that you cancelled it. If this is not correct, please call 866-852-3216 to have your order re-instated.You will need to make a refundable deposit to complete the order, should you choose to follow though with it.

      Bob at Wirefly

  • Who can help me my kyocera echo freezing after up dating to gingerbread? Is it Sprint, Kyocera or wirefly?

    • Daniel, I would start by going to a Sprint store to show them the problem. Good luck!

      Bob at Wirefly

  • Hi Wirefly they told me that it will take about 15 min to process my order and to get an approval. Its been alot longer than 15 min so when will i get my approval? My order number is 551572873 thanks.

    • Reggie, you need to call Wirefly at 866-633-7673 to finish processing your order. It turned out that there were a couple more details we need to complete the order.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • I am ordering phone and something popped up and said congrats you was approved and said i needed to pay the shipping cost and i did now it says valdating order what does that mean? Last time i tried ordering phones on here i couldnt get no one to help me. My order number is 572242647. Please Help. Thanks.

    • Kayla, you need to call Wirefly at 888-843-2485 to complete your order. We need to confirm some information and that’s the best way to do it. Sorry about the hitch in the process, but we appreciate that you’re shopping with Wirefly.

      Bob at Wirefly

  • My order number is 386669694 and it still says Awaiting Carrier Approval. Can someone please tell me what is going on? Was it approved? Thanks.

    • Melissa, we show that you cancelled your order on Oct. 22 at 2:48PM. If this is not correct, please let me know and I’ll get it to the right people.

      Bob at Wirefly

  • My order has been “processing” since yesterday at 430pm. Please tell me why my order has not shipped yet since I spent all day yesterday on the phone trying to get this sorted out! And how much longer will I have to wait? Thank you. My order number is 314223793

    • Darcy, the concern with your order is that you have a very old rate plan that was “grandfathered” in. We can make it happen, but it’s taking some time to work out the details with the carrier. Right now, it looks like your order will ship today.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • i got on the customer support website and it says my order is “processing”. But yesterday i called and the rep told me that it was going to be shipped yesterday (friday the 14th of oct) before 3 pm but i havent heard anything or received any emails. I was just wondering why it is taking so long? and what my actual status is right now?

    • Charles, your phone shipped on Saturday (Oct. 15) and was delivered this morning about an hour ago. Thanks for shopping with Wirefly!

      Bob at Wirefly

  • Eugene Carr
    October 14, 2011

    Why is my order taking so long for approval? I ordered it at like 6a.m. cst? My order number is 451626714.

    • Eugene, we are still processing your order and will let you know when it ships. Thanks for shopping with Wirefly!

      Bob at Wirefly

  • i ordered a galaxy s ii and it still says pending carrier approval? when is it going to be completed?

    • Ruben, your order is being processed and is proceding nomally. We will let you know when it ships.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • alejandro
    October 13, 2011

    I paid for the next day shipping so my order should have shipped today. this morning it said both phones i purchased had passed the carrier approval stage. but now it says “Customer Action Required” so i keep chatting with the customer service reps and they tell me it will be shipped today but then why does it say status pending and the information window says i need to contact wirefly before my order can be shipped.

    please help me Bob

    • Alejandro, we show that you ordered two phones. One will definitely ship today, but the second one needs you to call in to discuss. The number to call 866-852-3216.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • oh and my order number is 387252258

  • i ordered 2 phones the other day, they have been approved. The representative on the phone asked if i wanted to pay the 63.58 for the phones and i said yes. And she said i could make the deposit on friday the 14th of october. But the payment of 63.58 hasnt been taken out of my bank yet?

    • Charles, I understand that you called Wirefly this morning and you now have the status of your order. Thanks for shopping with Wirefly!

      Bob at Wirefly

  • Hello. I preordered the Galaxy S2 from Tmobile yesterday and this morning it said on your website that everything was approved and waiting to be shipping (with a little red exclamation point in the shipped bubble). However, I checked again a few minutes ago and it went back to saying waiting for Carrier approval. Is this because it was getting released today? Can you check on the status for me? Order # is 406258551. Thanks so much. :-)

    • Katrina, I checked on your order and the wheels are turning normally. It’s possible that your phone will ship today, but perhaps more likely it will ship tomorrow. And yes, it’s because the phone launched yesterday (Oct. 12).

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • Is my phone going to be shipped anytime soon? Its been 5 days and it hasnt even been shipped yet. my order number is 480801650

  • chris babb
    October 11, 2011

    why do I have to call ida before my service is approved ida is a verification for identity theft

    • Chris, Wirefly can not fill your order, unfortunately. You will have to purchase the phone though the carrier.

      Bob at Wirefly

  • i placed my order at 630pm on october 7 it still says Awaiting Carrier Approval…why?…i called sprint earlier in the day and they said i was approved with no deposit…so whats taking so long??..my order number is 571310121

    • Dustin, Wirefly will not be able to fill your order, and you will have to find another supplier.

      Bob at Wirefly

  • bernice coats
    October 8, 2011

    man i ordered a sprint phone 2hours ago and i havent been shipped a email confirmation my order is 358858875

    • Bernice, your order was shipped on Oct. 8, and is expected to be delivered on Oct. 11 (tomorrow). Thanks for shopping with Wirefly!

      Bob at Wirefly

  • i ordered two t mobile phones yesterday it and paid for 1 day delivery today it still says its processing when will i recieve my phones

    • Jamiel, Wirefly sent you an e-mail, so you should check your inbox and/or spam folder. The message is that you need to give Wirefly a call at 888-843-2485 to complete your order.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • matthew yancy
    October 5, 2011

    i ordered two sprint phones… my tracking number is 317641771… when will it get here?

    • Matthew, you need to call Wirefly at 888-843-2485 to complete some details for your order. The phones will not be shipped until you call and complete the transaction.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • I placed an order today and it still says awaiting carrier approval. How long does this take? I went through T-Mobile. I know that they approve me because I was going to place an order over the phone with their customer service sales department. I came to wirefly.com because the phone I wanted was free. Order number:: 556806066 Thanks!!

    • Gladys, you need to call Wirefly at 888-843-2485 to complete your order. The phone will not be shipped until you call and complete the transaction.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • Anthony Ward
    October 4, 2011

    Someone where suppose to email me today about the static of my sprint order my order number is 452673185 please let me no something.

    • Anthony, your order shipped yesterday and is scheduled to be delivered today. No signature is required, so you should get the delivery.

      Thanks for ordering from Wirefly!

      Bob at Wirefly

  • i need one phone not three

    • Darrin, if you give me an order number, I will look up your order and find out the status.

      Bob at Wirefly

  • shantelle
    October 3, 2011

    When will my order be shipped?????

    • Shantelle, I need more information to look up your order. Can you give me an order number?

      Bob at Wirefly

  • Felicia
    October 2, 2011

    i orderd my phone on saturday 10/1/11 when will it be shipped ? order number is 329935302
    -Thanks .

  • After reading Amazon reviews, I started worrying about things that haven’t occurred to me. Granted I’ll be starting a new 2-yr contract with you and transferring my current phone number. From the day my phone arrives what then? It arrives with a Sim card but then …? (1) How do I transfer my T-Mobile Google-synced Contacts to my new Sim card. (2) When do I start paying on my monthly phone service…the day I order? The day it ships? (3) Does Sprint recognize me as “their” customer or a Wirefly customer? (4) Will Sprint guarantee and service my phone? I read that people were stuck when the phone gets wiggy that they’re forced to send it through the mail to some service center and be forced to go without a phone until the parts or repairs are made. I can’t imagine having a cell phone contract that works like that, very worrisome. Thanks for your answers.

    • Lily, I don’t know that I can answer all your questions here, but I’ll do what I can.

      First, although you buy a phone through Wirefly, your contract is with your carrier. In this case, that sounds like Sprint. Wirefly sells you the phone and Sprint sells you the monthly service. Once you receive the phone and everything works fine, you pay your monthly bill to Sprint and work with Sprint for any issues that arise.

      When you get your new phone, there will be an initial setup process that you go through. As part of that process, it asks you if you want to setup any e-mail accounts. At this point, enter your Google (Gmail?) account information and the phone will automatically sync your contacts. I do this all the time and it works beautifully.

      You will make a payment to Wirefly in order to receive your phone. Sprint will contact you and advise you of the regular monthly payment schedule. Once you receive the phone from Wirefly, you are a Sprint customer — your contract is with Sprint. There is a 14-day period where Wirefly will exchange your phone if there is a problem. Outside of that 14-day period, you can go to any Sprint store for assistance… you are a Sprint customer just like any other Sprint customer.

      Does that answer your questions? Let me know and I’ll help with further questions as best I can. Thanks for shopping with Wirefly!

      Bob at Wirefly

      • Thanks, Bob, I think you’ve answered ALL my questions. It’s great having a live person we can put questions to. Really, thanks a lot!

  • I made n order how long does it take to process it?

    • Ryan, it depends on the type of order and your credit history. I looked up your order, and you need to call Wirefly at 866-852-3216 to finalize your order.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • help me order me a fone please please please please call 3348744881 ask can you speak to Dewayne Ellis

    • Dewayne, your best bet is to call Wirefly at 800-552-9000. A sales agent at that number will walk you through the phone-ordering process.

      Bob at Wirefly

  • I tryed to call and see when will i get my phones they said it is processing so what does that mean

    • Ray, “processing” means that the order is progressing through the system here at Wirefly. That’s a good thing. If you give me your order number, I will tell you the exact status of your order.

      Bob at Wirefly

      • My order says processing too. What is the exact status? 439842906

        • Ebone, your phone shipped today and should arrive no later than Thursday. You can track your order online, and there should be good tracking information in another couple hours.

          Thanks for shopping with Wirefly!

          Bob at Wirefly

          • It said it would be shipped on OCT.3 (today) and delivered Oct. 4. (Tomorrow) is this accrute? Will I get it tomorrow if its been shipped today?

          • Ebone, the shipper shows that your phone will be delivered today. It doesn’t require your signature, so you should expect it today.

            Thanks for shopping with Wirefly!

            Bob at Wirefly

  • hi i have one question sprint approved me aleady but they told me i have to make a deposit to wirefly i been trying to do that since yesturday but the customer service people dont answer and i really need the phone plis help me my order number is 481356934 plis reply a soon as possible i need to make the payment before tomorrow i really need the phones.

    • Omar, we show that your order has been cancelled and that a payment has been released back to your credit card. If that is not what you expected, please give Wirefly a call at 866-852-3216. I hope it works out for you!

      Bob at Wirefly

  • I had placed an order yesterday and still waiting for the carrier approval how long does that usually take? My order number is 431893182

    • Kaylee, we need to talk to you to confirm some information, so please call Wirefly at 866-633-7673. Thanks for shopping with Wirefly!

      Bob at Wirefly

  • How long will it take for my order to finish processing and ready to ship? Order# 311770679

    • Shanyece, your order shipped yesterday and should arrive tomorrow (Sept 28). Thanks for shopping with Wirefly!

      Bob at Wirefly

  • whats going with my order my number is 301847913

  • My order number is 558700725 and i am still waiting on my order could u tell me what’s going on

    • Nard, thanks for ordering from Wirefly!

      Your order has been approved but you need to speak to someone here before we ship your order. Please call 888-843-2485 to complete the order.

      Bob at Wirefly

  • frank capuano
    September 20, 2011

    ref order no. 411988672, i sent back the samsung t139 because bluetooth did not work. i for got to include the phone charger. now they are going to charge me $50.00. im going to send the phone charger back. will i still be charged the $50.00. and what is the address i send it back to.thank you for your help.

    • Frank, Wirefly will credit the $50 back, once the charger is returned. Please call us at 866-852-3216, 9am-9pm ET, M-F, and one of our agents can assist you with this. We will send you a shipping label to use to return the charger, as well.

      Thank you for your patience.

      Bob at Wirefly

  • Yes i have a question I have an order and I’m just wondering wen are the phones going to get here and in what part of the process is my order in my # is 566421574 plis reply

    • Omar, your order has been permanently held up in a security screening, and the phones will not be shipped. This is a dead-stop for us and there is no way to push the order through at this point. Unfortunately, you will not be able to get the phones from Wirefly.

      Bob at Wirefly

      • Then im sorry what is gong to happenwith my money i have four days waiting and it hasnt come into the back can u plis help me i really need the money 566421574

        • Omar, the funds held on your credit card will be released no later than tomorrow (Friday, Sept. 23). There’s a good chance it will be released earlier, but it will be tomorrow at the latest.

          Bob at Wirefly

  • Precious Burns
    September 16, 2011

    I am texting you all because I have been waiting on my Kyocera Echo Android to come in the mail and it haven’t came yet. The woman on the phone told me that it was going to come. I’m just checking to see whats taking so long.

    • Precious, if you give me an order number, I will check on the status of your order.

      Bob at Wirefly

  • Hey, Bob! I love the youtube videos (especially the schmackdowns). My order is going through QA and I’m wondering when it should ship. Order #567860234. Thanks!

    • Hey, John! Thanks for the nice comment. We love doing the Schmackdowns and may have another one ready later today.

      In the meantime, you probably already got an e-mail saying that your order shipped today. In a couple of hours, you should be able to use the tracking number to follow the shipment. Thanks for shopping with Wirefly!

      Bob at Wirefly

  • Justina Harrsion
    September 12, 2011

    My order is going thru the quality assurance team. How long will i have to wait for my phone? I ordered it Sept .11 2011

    • Justina, if you give me your order number, I will check the status of your order and let you know.

      Bob at Wirefly

  • i was told that i was not eligible till next year of september. does that mean i will be able to get my money back? Order #306525367.

    • Desjunae, your order was cancelled and the hold on your card was released. The funds will be back on your card by Friday, Sept. 16, at the latest. The bank takes 3-5 days to process the release of funds, unfortunately.

      Bob at Wirefly

  • I placed an order on labor day and my order is still not here my order no. is not with me but the phone no.i used is 4049511466 any idea on whats the matter. I was approved by sprint and I gave the confirmation no.to you guys but no response

    • Brandon, your phone has been activated and your order will ship today. It took longer than usual because you switched from porting an existing number to getting a new number, and that took some extra processing and approvals. All is well now, however.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

  • why did my order go from “processing” to “credit approved” than back to “processing”? #427386050

    • Steph, it’s normal for an order to go from processing to credit approved and back — that’s an indication that work is being done and the sale is progressing. The good news is that your phone ships today. Thanks!

      Bob at Wirefly

  • elizabeth
    September 2, 2011

    i wanted to add another phone to my order i tried callin an u told me come to this page how do i add another phone to my order

    • Elizabeth, sorry for the runaround you are getting. The best thing for you to do is to call 866-852-3216 and ask about adding another phone. I don’t know why you weren’t helped the first time, but calling that number is the best way to get the job done. If that doesn’t work for some reason, please give me your order number and I will escalate assistance for you.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • jamesdelago
    September 2, 2011

    i have oered some phone and you tould me to call and i did but it side to go to the web ste and did . and i do not uder stand what to do because i call to vrefiy andti sadid to go nto web site to find my order

    • James, if you give me an order number, I will look up your order and let you know the status. If you’re asking something else, I didn’t understand and you’ll have to ask it again.

      Bob at Wirefly

  • charlie
    August 31, 2011

    can you guys please put the money back on my card asap! order number 477430830

  • How long does is typically take for an order to process. I placed the order yesterday and requested overnight shipping. Any possibility it will be here by tomorrow (8/31)? My order number is 586955003.


    • Todd, we received your order and it is now in the part of the process called “manual review.” Someone here at Wirefly will be checking your order today before it gets final approval. In the event that you had something recent in your credit history (such as you moved to a new home or took a new job), you may want to call and speak to a customer service agent to discuss. It’s not a requirement that you call, but it’s often a good idea. The number to call is 888-843-2485.

      Thanks for shopping with Wirefly!

      Bob at Wirefly

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