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Wireless News
JD Power Analyzes Average Cell Phone Bill

Wirefly Learn » Wireless News

August 5th, 2008


What’s your monthly cell phone bill? And what should you expect it to be, if you’re using services like text messaging, email, and downloadable music?

That’s the question at the center of a new JD Power & Associates report that details cell phone spending habits, broken down by services used. And the answer? Reported monthly spending is $14 higher among customers who use the more advanced features – $14 doesn’t seem bad at all, for the added value inherent in these features. Overall, the numbers are $77 per month for more intensive use versus $63 per month for basic use.

Also, those users who revel in multimedia/non-voice features tend to spend nearly twice as much on the handset itself, as compared to folks who buy a cell phone strictly for its utility as a telephone. This, too, is unsurprising.

More generally, the average monthly cell phone bill has increased $13 since 2005, largely due to the popularity of added content, and now stands at $73 a month. Consider this news a reminder – if you’re into heavy text messaging and other kinds of mobile content, it’s wise to take a look at the optional settings included in your current wireless plan. If you’re paying a lot more than an average user, try to optimize your bill by tweaking the add-ons to meet your level of use.

Finally, as is standard with JD Powers & Associates’ regular market research reports, they’ve supplied the latest figures on customer satisfaction. The study released today puts Sony Ericsson at the top of the heap when it comes to overall satisfaction, with Samsung and Motorola following close behind.

Shop Now for Phones from AT&T Wirelesss, Sprint, T-Mobile and Verizon Wireless.

Related posts:

  1. How To Dispute Your Cell Phone Bill
  2. Lower Your Monthly Cell Phone Bill
  3. Verizon Wireless Tops J.D. Power Survey
  4. DISH Network(R) Remote Access Service Gives Customers Power to Manage Their DVRs From Anywhere in the World

4 Responses to “JD Power Analyzes Average Cell Phone Bill”

  • My cell phone bill at wirefly said I would have to pay monthly is different then what my Verizon bill says I have to pay, like by 60 dollars, why is that?

    • Ashleigh, it’s hard for me to say without seeing the bill and knowing more. Please call Wirefly at 866-852-3216, and have your bill handy to discuss it. It will also help if you have your Wirefly order number handy.

      Bob at Wirefly

  • Gwendlynn Brehon
    May 7, 2010

    Need the amount due for this month May 2010

  • jjoe crawford
    February 22, 2010

    what website do i go to to keep trac of my bill and subscribtions

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