Earlier this month, AT&Tsent out a message to its 3G-only subscribers that will be affected by its network shutdown. The company even offered free replacement phones to these customers, but unfortunately, it looks like not everyone is happy with how they are handling this situation.
According to a report, customers are voicing out their frustrations online. Their concern is that even though they have a fully functional device, AT&T will automatically suspend these lines due to a whitelist.
Their frustrations come after AT&T released a list of devices that they will continue connecting to their network following the 3G network shutdown. This means that AT&T needs to pre-approve any device being used on their network. And even though you may have a fully compatible device, it may still be shut down simply because it isn’t on AT&T’s allowlist.
Not to mention, there have been some customers who were reportedly given a new device by AT&T without a heads up. One user with an unlocked Galaxy S8+ received an SMS about a new phone being shipped to his address but he never received the device.
When he contacted support, he was told that his device is fine and compatible with the network. Eventually, however, his Galaxy S8+ stopped working and a new device had taken its place in his account.
When he got in touch with support once again, he was told he needed to pay for an equivalent replacement device.
This is just one example of the many complaints customers gave about AT&T’s 3G network shutdown. You can read more about these complaints here.
So far, AT&T has not yet responded to these complaints. But we’re keeping an eye out for any word from them.
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