Last month, Google Fi held a 50% off sale on the Pixel 3 and Pixel 3 XL in time for its fourth anniversary. Well, the sale period has come and gone. And as discovered by those who took advantage of the sale, it didn’t actually work out pretty good for them.
Yesterday, a number of individuals who purchased a Pixel 3 smartphone during the sale period complained that they were charged with the full price of the device. Some users even encountered overdraft fees amounting to $100 and other charges from their respective banks.
In response to the complaints it received, Google has since apologized for the mix-up and promised to refund affected customers in 1-2 days. The tech giant has also promised to place a $10 credit into the accounts of the subscribers affected by the unexpected charges.
Unfortunately, Google’s email has no mention on whether it will be extending reimbursement to overdraft fees and other taxes imposed by their customers’ banks.
The devices that Google Fi offered on sale last month include the following:
Pixel 3 64GB - $399 instead of $799
Pixel 3 128GB - $449 instead of $899
Pixel 3 XL 64GB - $449 instead of $899
Pixel 3 XL 128GB - $499 instead of $999
There were a few users who expressed their dismay on Reddit. Some of these users were angered that they did not get a notification about the mixup from Google. Even though there were some who managed to have the transaction adjusted, they still had to pay tax based on the full price of the device they purchased.
Google has promised that it will be working on a fix for the error they made. But then again, they might not want to hold their breath in the hopes of having the overdraft free reversed by the banks.
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