Many people who are interested in premium TV services are at least lightly familiar with Spectrum and Verizon Fios TV. Although both services have similarities, there are a number of important differences between them. The comparisons below can help prospective pay-TV customers choose the option that best suits their entertainment demands.
Verizon's "Fios" (fiber-optic service) TV uses fiber-optic cabling. In contrast, Spectrum provides conventional cable solutions that use coaxial cords. Verizon presently offers the Fios TV plan to over 5,800,000 members. Meanwhile the longer-running Spectrum TV is used by over 16,900,000 subscribers. Spectrum is the current and future brand name of Internet, TV, and phone service from Charter, Time Warner Cable, and Brighthouse, which merged in 2016 to form the Spectrum brand.
Customer Satisfaction Comparison
Setup and Installation
While Spectrum's setup and installation satisfaction tends to be somewhat low, the provider offsets this by charging lower installation costs. Even though there have been a few reports of techs not sticking to their scheduled setup visits, Spectrum provides $20 credits for verified missed visits.
Although Verizon is a champion in most of its rankings, they have less overall customer satisfaction with regard to their setup and installation procedures. A few clients have had issues with setup costs, although these may possibly be waived upon request.
Spectrum has fewer available channels than Verizon, but many of them come in HD. The provider also includes more than 10,000 On Demand videos in its plans.
Verizon's customer satisfaction rankings outshine those of its competitors in terms of channel variety. Verizon currently provides more than 425 channel selections in many locations, and more than 145 of them can be viewed in HD. Clients also have access to a large number of overseas channels and Spanish enrollment packages that include more than 200 channels.
In its earlier years, Charter developed a reputation for its weak, erratic television signals. But these days, Charter's TV signals have been so vastly improved that clients no longer need to stress over missing out on a second of their favorite shows and movies. And since the provider's TV signals are unlikely to be knocked out by nasty weather, customers don’t need to fear missing out on live entertainment like sporting events during heavy rainstorms.
Although Verizon still takes the cake in terms of providing a dependable TV signal, the business's ranking has decreased a little since last year’s study. This could be the result of union work protests that rendered the business unable to maintain its customer services. In general, however, its fiber-optic platform provides sharper images, allowing customers to enjoy higher levels of viewing pleasure than ever before.
Spectrum is ranked at the lowest end of the spectrum in terms of its monthly fees, which may be attributable to customer confusion regarding its bills. On the other hand, Spectrum offers several medium-level plans that have more channels at cheaper rates than similar Verizon packages, so price-minded customers might find one of these to be a great match. The company also provides cable, internet, and mobile phone bundles that kick off at $89.97 a month for one full year.
Verizon offers a variety of plans for people who need fiber-optic TV support. Promoted packages begin with Fios TV Local, which comes with more than 15 channels, five high-definition channels, and costs just $10.00 per month for 12 months. The Ultimate HD plan, which comes with more than 425 channels (plus over 145 high-definition channels) at a cost of only $89.99 a month for 12 months, is the highest-level package. Customers also have the option of bundling Fios TV, Internet, and telephone plans for as little as $69.99 a month as part of a two-year contract.
Tech Support and Customer Service
While Spectrum still ranks low with regard to its customer care fulfillment, it has come up a bit from last year’s ranking. That's because the company has dedicated itself to making sure its clients receive the high-quality support they've paid for.
Verizon subscribers are extremely satisfied with the provider's customer service, and as a result Fios TV is one of the highest-ranking plans available for customer service fulfillment. Fios places at #1 on ACSI's subscription TV service list as well. Verizon's customer service web page provides a number of tools, such as areas to track service requests, send in support tickets, and find more information on Verizon's other offerings.
Spectrum TV and DVR
Holds as many as 300 hours of recorded material
DVR comes free with each plan
Captures multiple videos at the same time
Verizon Fios Quantum Gateway and DVR
DVR can be used with the Fios TV feature
Records and holds as many as 200 hours of HD content
Can be viewed from up to 10 different televisions
Records as many as 12 videos at the same time
Pros and Cons of Spectrum
Contracts are not necessary
Contracts can be bought out
Quick streaming rates
10,000 On Demand choices
Available in most locations
Fast setup period
Sharp images even in heavy weather conditions
Expensive standard rates once promo cycles have ended
Previous customer support complaints
Secret costs and complex billing
Pros and Cons of Verizon Fios
Contracts are unnecessary (but are offered)
Wide range of channels
Customer service available 24 hours a day
Dependable fiber-optic platform
Not available in all areas
Complex setup/installation procedure
Is equipped with a security package
No data limits
Speeds from 60 Mb/s and up
Provides as much as 300 Mb/s streaming speeds in some locations
Offers equivalent uploading and downloading speeds
Easy to bundle with other plans
The Bottom Line
Spectrum provides coverage to more areas, offers more affordable package bundles, and has more high-definition channels.
Spectrum's performance has come up dramatically in the past few years, bouncing back admirably after a damaging money scandal and a formerly weak track record for customer support. Standing tall among the largest TV companies in America, Spectrum provides cost-effective cable packages for people who need quick yet affordable web service.
Verizon Fios provides the strongest customer experience in general, but isn't available in all locations.
Verizon Fios outperforms rival plans in many ways. Although it isn't ranked first in all areas, Verizon Fios nonetheless has impressively high scores in virtually all of them. As the plan is a comparatively recent addition to TV programming, it is still in the process of widening its scope to other niches. Customers who have access to Fios in their location can rest assured they'll get high-quality customer support, a dependable TV transmission, and an outstanding variety of channels to choose from.
Customers looking for additional details on either Verizon Fios or Spectrum TV and Internet can enter their ZIP code into Wirefly's comparison tool to compare plans and packages. These evaluations provide a thorough examination of each provider's background and the services they offer, in addition to details about equipment, common trouble areas, billing concerns, costs, specific plans, setup procedures, and other important features. If you want more information about the technology behind Spectrum and Verizon Fios, you can compare fiber and cable at Wirefly.
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