Facebook Messenger Not Working on iPhone and How to Fix It
There are over a billion people out there using the Facebook Messenger app on their iPhone each month. When something goes wrong, and the app stops working, it becomes a huge problem for many people. If your Messenger app won't work on your iPhone and you're not sure why you need to know how to fix the problem. Below, we're going to explain how to fix the problems and get your app working again.
How To Fix Facebook Messenger Not Working on iPhone:
Give Your iPhone a Restart
One of the easiest troubleshooting steps for fixing your app is to turn off your iPhone. When you turn it off and turn it back on, it helps to reset the software in a way so it can fix minor problems and bugs that might be one of the problems causing the Messenger app to stop working.
If you aren't sure how to restart your iPhone, all you have to do is hold down the power button (or the Sleep/Wake button). When you hold the button down, a "slide to power off" display appears on your screen. By using your finger, slide the small button on the screen from left to right, and your iPhone will turn off. Once it is completely off, you simply hold down the Sleep/Wake button once again until the small Apple logo appears in the middle of the iPhone screen.
Close the Messenger Application
Just like restarting your iPhone, restarting the app can be beneficial to solving those software problems. The Messenger app might need a fresh start, especially if the app has crashed recently.
If you are going to close out the app, you should double-press the Home button on your iPhone. When you do this, the app switching display will show up on your iPhone. All you have to do next is swipe the Messenger app up until it disappears from the screen. The way you can tell if the app is closed is when it no longer shows up on the screen in the app switcher display.
Check for Updates for the App
Often, application developers will release new and improved updates to their apps to help patch any holes in the software. Glitches and bugs can cause your apps to stop working, but this could be solved by downloading the newest version of the app that fixes these glitches.
If you want to check for an update for your Messenger app, all you have to do is open the App store, tap the button labeled "updates," and search through the page until you find the update you need. You can update each app individually or update them all at the same time. If you want to update them individually, simply click the "Update" button beside the app you wish to update. If you want to update them all at the same time, click the "Update All" button at the top of the screen.
Check for Outages with the App
Servers, for both networks and applications, often must be changed to adhere to the growing number of users. In this case, the server will go down for maintenance, and you will be unable to use the app for a small amount of time until the work is done. You should always check for maintenance and outages with the app or service if nothing else seems to work.
Delete the Messenger App and Reinstall
There are times when the files in each application can be corrupted. This corruption will cause the apps to malfunction on a regular basis, and since it is extremely difficult to find the corrupted files, it is easier to do a simple task. By deleting the app from your iPhone and reinstalling it, you can get a new app, so to speak. Your account will not be deleted, but you might have to reenter your login username and password.
If you choose to delete the Messenger app, you must press down on the app, hold it down, and wait for the apps to start shaking like they are cold. An X will appear in the corner of each app that can be deleted. To delete the app, press the X above the Messenger app and hit delete with the alert pops up on your screen.
When you get ready to reinstall the Messenger app, you simply go to the app store, type the app name in the Search bar, and tap the little cloud on the side to reinstall the app onto your phone.
For Wi-Fi Users
Sometimes, users tend to use their Messenger app while connected to a Wi-Fi connection. If you find that your app is not working correctly while connected to Wi-Fi, we have a few things to troubleshoot that messed up Wi-Fi connection that might be causing the problems.
Turn Off Wi-fi and Turn it Back On
The easiest way to try to fix any issues surrounding the use of your Messenger app while connected to Wi-Fi is by turning off the Wi-Fi and turning it back on. There are times when your iPhone might night correctly connect to Wi-Fi, you might not be able to use these kinds of applications.
To turn off your wi-fi connection, you must first open up the Setting app on your iPhone. You must next find the portion of the settings that is labeled "Wi-fi." When you open the Wi-Fi settings, you will find a small switch next to the word "Wi-Fi," and it will be switched on. Flip the switch, let is sit for a few short moments, then switch it back on again to reconnect to the Wi-Fi. You can tell when the Wi-Fi connects again when the switch turns green.
Forget the Network
The first time that you connect your iPhone to your Wi-Fi network, it retains the information necessary to reconnect on its own each time you get on your phone. Sometimes, the Wi-Fi will not connect to your router at all, which can be a huge problem when trying to connect to certain apps like Facebook Messenger. In this case, you will need to forget your network and reconnect to the router to reset the connection process.
Go into Settings to start the process of forgetting your network. Tap the Wi-Fi section, look for the network or router you are connected to, tap the information button which is signified by a blue I, and tap the section that says "forget this network." Once the network is forgotten, you can reconnect to the network whenever you would like.
Reset All Your Settings
When all else fails, you might need to reset your settings on your iPhone. It's not ideal, but it might be the only troubleshooting option left. When you begin the reset process, the saved data in your Settings will be erased, which also erases software issues. Since these issues are difficult to find, a reset of the settings will help catch and fix the problem.
The way to reset your settings is by going to the Settings app, tap General, tap Reset, and tap Reset All Settings. You will be required to enter your passcode before you can confirm the reset. After you confirm, the settings will be reset, and your iPhone will perform a restart to save the reset.
Get Ready to Message Again
Once you've discovered the problem and fixed it, you can begin using Facebook Messenger on your iPhone again to speak with your family, friends, and more. If anyone else has issues with this app on their phone, direct them to us to help solve the issues.
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