How To Negotiate With Your Cell Phone Carrier To Get The Best Deal
When talking to a cell phone provider, there are certain tactics a customer can use to get the best possible deal when renewing cell phone plans. Below are a few key tips to follow:
Ask to speak to the retentions department.
Demand a more affordable rate for the existing cell phone contract.
Hang up if the cell phone provider offers an unreasonable new offer. Since the call will most likely be at a call center, retrying the call will get customers a new agent, who may offer a more flexible plan.
One of the most important negotiation tips a customer can remember is to not be afraid to walk away. If a customer threatens to cancel their service with their current provider, the salesperson will be more motivated to reach a deal. If they fail to make a deal and lose a customer, they have essentially lost a sale. Some salespeople work on commission and the loss of a sale can mean bad news for them. Customers can use this technique to motivate a salesperson to reach a more reasonable deal. If all else fails, you can always compare cell phone plans to find a new carrier.
Do Plenty of Market Research Beforehand
Although there are only a few reputable companies in the phone market, there are also tons of new players trying to get a hold of the top of the chain. For most countries, the cause of this struggle means a more competitive phone market. This competition also helps make the industry last longer and become even stronger. Many customers do not even consider newer cell phone carriers once they have found a company. Cell phone companies understand this well. Once someone signs into their service, they’ll likely commit to staying as a customer for many years to come.
However, this also means that most people don’t check out the competition before renewing their contract each year. This, however, is a mistake. Customers could be saving hundreds of dollars every year by researching and switching to other service providers. Many providers offer comparable service quality but at a variety of prices. Instead of staying with the same company because it is easy to do, it’s important to do as much market research as possible and follow our top recommended tips below to get the best deal around.
How to Successfully Negotiate With Your Cell Phone Carrier
1. Plan Ahead and Be Prepared
Unfortunately, it’s easy to get sucked into a contract by a salesperson with quick decision deals, such as discounts that exclusive to a certain day. Instead, do plenty of research before deciding on a plan to join. Customers should determine which plans are offered, what they provide, and their prices, at the very least. They should also look up information about the customer service a cell phone carrier provides and how well they treat their customers. This way, it’s clear what competitor prices as, as well as other current deals on the market.
2. Keep in Mind, Salespeople Work on Commission
A cellular service contract is a long investment, ranging from 12 months to two years. The more money that’s accrued on the bill, the more challenging it can be to pay. This is why it’s so important to do research on current deals before heading down to a phone store.
Additionally, it’s always smart to keep in mind that most, if not all, phone provider call centers and retail clerks work on commissions. It’s easy to be tricked due to their enthusiasm, but it’s all a marketing technique to get a better paycheck.
3. Take Advantage of Buy-It-Now Discounts
Although they may not seem deal worthy, buy-it-now discounts are worth considering, depending on what they are offering. However, with a little pre-shopping research, the customer will know whether the salesperson is offering a good deal or not.
However, when a customer is researching what deals the company is offering, they should also think up a few good excuses to prevent salespeople from selling them offers that they don’t want. For example, a customer can say something similar to “I need to check with my spouse beforehand.” But, if they know that they have a hard time resisting sales clerks from selling them a product or service, it would be smart to just leave their credit and debit cards at home.
At times a customer can use a salesperson to get a better deal on a product or service. For example, a customer can offer to sign their contract at that moment, but only if they get an extra discount applied to their new account.
4. Compare the Best Deals
One of the best ways to get a good deal with a cell phone provider is to have facts within reach that the customer can then use to their advantage. This involves checking around with other carriers and seeing what they’re charging for their products and services, as well as what their customers review their experience. Customers should also check reviews from technical journalists and see what their take on competitors as well. Write down a list of the best deals currently being offered on the market to strike up the best offer for their next phone plan.
Negotiating can make some people uncomfortable, especially when doing it in person at the phone store. However, these salespeople are used to others trying to negotiate with them. The initial price is usually high because it is expected that customers will try to haggle.
Here is some advice from the US government on how to get a good deal on a cell phone contract. Ask friends, family members, and other trusted acquaintances for advice. Ask them about their experiences with specific service providers. Customers should also comparison shop for cell phone carriers. Do some research into prices and services they offer. Before calling, customers should determine which services they need including calls, texts, voicemail, data, international calls, and more. Customers should also make their payment with a credit card as this can provide them with additional protection if something goes awry.
5. Be Kind and Empathetic
A common sales technique that phone companies use is to build the trust of the person they are talking to. They use methods to make the customer feel like they are talking to an old friend instead of a stranger. This trust and rapport makes customers more likely to purchase whatever the salesperson is selling. They empathize with their customers by asking questions about their day or their feelings.
However, customers can flip the script and use this same technique against the salesperson. After all, the salesperson on the other side of the phone is still a human being. The customer can gain their favor by acting empathetically, asking about their day, and showing an interest in them. Try not to be overly familiar. Ask general questions and empathize with their struggles. Kindness can go a long way, especially when trying to reduce a cell phone bill. Even if the salesperson does not offer a discount, the customer may be able to learn when the best to call for a discount would be.
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