A stuck black screen on the iPhone does not necessarily mean the phone must be replaced or professionally repaired. Sometimes, a black screen becomes stuck for a simple reason, and the issue can easily be fixed. Follow the six troubleshooting steps below in the order they are listed to get your iPhone out of the "black screen of death."
Sometimes an iPhone is just turned off instead of frozen. The user can try to power on the device by pressing the power button for several seconds. The Apple logo should appear, and the phone should boot up as normal. To make sure the restart solved the problem, the user should move the slider switch to the off position. Once the iPhone is off, the user needs to restart the device. If the screen is blank, it is time to try the next troubleshooting step.
The user should press the power button and the home button at the same time, holding both buttons for at least 10 seconds. The iPhone should be fixed if the Apple logo is displayed on the screen. After 30 seconds without seeing the logo, the user should try recharging the phone as outlined in step three.
Apple designed the iPhone to automatically turn off when the battery charge becomes too low, and the phone will not turn on until the battery has enough charge, which protects the device's settings and data. To charge the iPhone, the user should connect the iPhone to the charger. If the battery level indicator is red, the battery had an insufficient charge, and the user should allow the iPhone to completely charge. If the iPhone does not respond when connected to the charger, the user should switch the cable with another one. The user should clean the charging dock if it is dirty.
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If the user recharges the iPhone, but the phone's screen is still black, he should try to restore the phone to its factory settings, which will delete all the user-added data. First, the user must connect the iPhone to his computer. After pressing the home button, iTunes will launch and a recovery message will display. Then, the user should choose the restore option.
If the phone starts, but it does not boot, the user needs to put his iPhone in DFU mode. To do this, the user must simultaneously press the power button and home button, holding them for 10 seconds. While still holding the home button, the user should take his finger off the power button until he sees a recovery message. From there, the screen will give the user instructions to follow.
The last step to try before taking the iPhone to an Apple Store is to check the phone's proximity sensor. After restarting the device per the instructions in the first step, the user should go to settings. Then, he must select general followed by reset, choosing the reset all settings options. Finally, he should tap to confirm. Jump to top
