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AT&T Wireless Cell Phone Upgrade Eligibility Requirements

Wirefly Learn » Resources

June 21st, 2010


Am I Eligible for an AT&T Cell Phone Upgrade?

Not all AT&T Wireless customers may qualify for a cell phone upgrade. At this time, AT&T Wireless allows these customers to upgrade with no upgrade fee when they commit to a new 2-year contract:

  • AT&T customers who have had 24 months of cell phone service since activation of their cell phone or since their last phone upgrade.
  • Certain AT&T customers may be eligible for a cell phone upgrade even if they have been in their current plan for less than two years (24 months), if they commit to a new 2-year contract and meet these eligibility requirements:

    * Customer has had a standard calling plan plus data services costing at least $68.99 a month but no more than $98.99 a month, and who has been in contract (and not had a phone upgrade) for 21 months or more,
    * Customer has had a standard calling plan plus data services costing $99 a month or more, and who has been in contract (and not upgraded) in the last 12 months.

  • A customer with a calling plan and data services of less than $69 who is 21 to 23 months into contract may upgrade for a fee and a commitment of an additional two-year service contract extension. No upgrade fee is assessed for any customers who are on a month-to-month agreement.

    Note that AT&T Wireless upgrade eligibility may be further limited based on customer’s usage history, payment record, previous phone replacement, etc. Upgrade eligibility is solely determined by AT&T Wireless at its discretion.

    Find our if you’re eligible now with our instant Upgrade Eligibility Checker.

    Related posts:

    1. Verizon Wireless Upgrade Eligibility Requirements
    2. T-Mobile Upgrade Eligibility Requirements
    3. Upgrade Eligibility Requirements for Sprint
    4. CES 2010: Video demo of ZOMM Wireless Cell Phone Leash

63 Responses to “AT&T Wireless Cell Phone Upgrade Eligibility Requirements”

  • Am i eligible for new phone update? I renewed my contract 2years ago when I purchased an Iphone5.

  • Jarrett
    July 7, 2012

    Hello there,
    I was just wondering if I can get an upgrade on my phone while on a plan with my grandparents…am i eligible to make an upgrade or not?

    • Hi Jarrett,
      You need to make sure that you are an “Authorized User” on the account. If you are not than you will need to have your grandparents add you on with that access. If you have that status you should be able to process an upgrade on your phone.
      -Scott at Wirefly

  • Morissha Fitzhugh
    June 2, 2012

    I am eligible for an upgrade an really interested in an android phone but don’t want to pay the fees. is it possible getting around this by just getting a free phone that at&t occasionally have?

    • Hi Morissha,
      If your are calling “fees” the required data plan for using smartphones on a carries network than no there is not a way to get around them.
      -Scott at Wirefly

  • jimmy hudgins
    March 20, 2012

    When is my next upgrade available?

    • Jimmy, you should contact AT&T to ask that question. Wirefly doesn’t sell AT&T phones, so we can’t check you your upgrade eligibility.

      Bob at Wirefly

      • Annette
        August 15, 2013

        I don’t see how anyone gets free upgrades at AT&T. I’ve had the same cell phone for about seven years. I went into the AT&T store and asked if I was eligible, and the guy, rather rudely, said, “Well, since you’re a customer, you can pay the sale price like everyone else”. I just now tried logging in at the website, and, since it’s been the better part of a decade since I visited there, I don’t remember my password. I requested they text it to me. They did, and when I tried it, it wouldn’t let me on. So I tried to complain to their forum, but they want me to log in. They used to be a reputable company. Don’t even get me started on the way they did me concerning my internet and land line. I now use Roadrunner. Sorry; just wanted to vent.

  • yvonne jenkins
    February 24, 2012

    At times my phone breaks up and there is this sound that I can’t hear.

    • Yvonne, I don’t have enough information to help you, and it’s almost impossible to get enough information over the Internet to trouble-shoot an intermittent cell phone problem. Your best bet is to take the phone to one of the carrier’s stores (AT&T?) and have someone there check it.

      Good luck!

      Bob at Wirefly

  • A-Sedaris
    December 18, 2011

    I disassembled my iPhone and then shoved all the various pieces into my cherry pop-tart this morning at breakfast. As soon as I got the last piece to fit inside the breakfast snack rang and vibrated across my plate, bumping my coffe mug and spilling a few drops onto the table. I picked the poptart up and gently sqeezed it. Squeezing caused some cherry filling to ooze out the perimeter of the tart, but also answered the call that caused the poptart to ring. The voice on the other end was a stranger who had called randomly just to test the phone he had just made by puttting the pieces of a dissambled Droid into a burrito.

    • Cool! At first I thought your story was half-baked, but now I think it’s neat that your Apple phone had cherry filling.

      Bob at Wirefly

  • lilconfused
    December 16, 2011

    uhm, so ATT is no longer apart of Wirefly? Why is that ?

    • AT&T had contracts with a number of online retailers, including Wirefly. In March 2011, AT&T decided not to renew those contracts, so all those online retailers stopped selling AT&T phones. We hope to get another agreement with AT&T but don’t have a timetable for that.

      Bob at Wirefly

  • Deb Novak
    November 24, 2011

    I purchased my back flip through wirefly. I am paying a protection fee every month. If you no longer carry at&t what good is the protection plan? What do I need to do if I need this phone replaced. At&t tells me I do not have the insurance on this. So why am I paying wirefly?????

    • Deb, if you still have the Backflip and you have an MDPA coverage claim, you should visit MDPA to discuss your claim. If you’ve been paying the monthly MDPA cost, then you still have coverage, despite the fact that Wirefly does not sell AT&T phones. (Here’s a little secret: Wirefly’s parent company does the sales for other companies that *do* still sell AT&T, so we have AT&T phones in our warehouse.)

      You can switch your MDPA coverage to a new phone if you get one — contact MDPA to discuss that. And if you want to discontinue your MDPA coverage, let me know here and I’ll start the wheels turning on that.

      Hope that helps!

      Bob at Wirefly

  • John Bradley
    October 6, 2011

    I thank I am eligible for an up grade

  • ConsumeIT
    August 22, 2011

    Recently my iPhone battery went bad, when I contacted AT&T and attempted to buy a replacement phone they said it would be an “upgrade” and since I wasn’t yet eligible for an “upgrade” it would be $400 and some change… So, I asked about just a standard phone, and again they said it would be an “upgrade”. I found the President’s email address and fired off an email to hime and two days later I’m getting a replacement iPhone for $49.00, no contract extension, nothing, nothing but good service. Hopefully from this point forward AT&T will change their model and stop calling everything that happens an “upgrade”.

  • I called a store in Bloomington, Illinois and they told me that there is no price difference in the store between anyone walking in off the street, and someone who is purchasing an upgrade as it is all the same price in the store. Is this really true. I get no special pricing as an ATT customer who has already been with them for 6 years?

    • Karl, I can’t really help you with prices in a carrier’s store, as that has nothing to do with Wirefly. I can say that Wirefly almost always has lower prices than you will find in a carrier’s store. However, Wirefly does not sell AT&T phones.

      Bob at Wirefly

  • i bought your insurence and they dnt answer and i need a phone cuz i lost it

    • Marky, please call 866-852-3216 and speak to a Wirefly customer service agent. We’ll work to get this straightened out.

      Bob at Wirefly

  • doug brooks
    June 22, 2011

    hey wirefly

    my contract with you was on an att network….. now you don’t support att…. what a bunch of crooked resellers………!!!!!!!

    • Doug, when you buy a phone through Wirefly, the service always comes from the carrier (such as AT&T). Your contract is with the carrier, not with Wirefly. If you have any questions about your AT&T service, you can call AT&T or visit an AT&T store. That would have been the case whether or not Wirefly still sold AT&T devices.

      And we hope to be able to sell AT&T devices again in the future, so don’t rule that out.

      Bob at Wirefly

  • Yes. Contract is a contract. But there is also something called as being humane and helping people.

    This may not have been her son’s fault. Accidents happen.

    And of course, you cannot expect everyone to spend extra cash on insurance right after a recession.

    I do not mean that everyone should get their way. But there are loyal customers who should have some kind of higher privilege in some matters (in a limited way).

    Good businesses are businesses which can keep their customers happy. When a customer is happy, he/she won’t mind spending a little more for some services (=profit for the company).

    Every good business owner knows that the best publicity is when its customers praise it and spread the word. And the best way to do that is to genuinely help customers – to look into their problems and help them out.

    By being rigid, AT&T only loses ground, popularity and customers.

    And now it is going to take over T-Mobile(I am their customer – a very happy one). If this leads to AT&T increasing the prices of T-mobile customers and imposing more restrictions, then I rather switch to Verizon or Sprint even if they cost me $10 more.

    1. AT&T doesn’t allow customers to sideload apps on Android
    2. AT&T doesn’t support Amazon’s Android Appstore
    3. AT&T has the least value-for-money services
    4. AT&T as very slow 3G and 4G networks


    • Brandon
      April 7, 2011

      Well, its not like you are forced to buy at&ts service…. so if you dont like it dont buy it, you probably forgot that its a business so stop your complaining

    • RyuuMasato
      June 16, 2011

      man i can care less about how slow at&t 3g/3g networks are…that dam thing has a wifi receiver…use that if you’re pissed off…

  • Donna Matus
    February 28, 2011

    Have been an AT and T customer for the last 15 years. My three kids and my husband and I. Yesterday went to the A T and T store because my sons phone is completely broke. He is not due for an upgrade for 60 days. Now I am forced to pay for a data plan and other fees while we wait 60 days and my son had no phone! Super duper! A T and T needs to be more user friendly. All we did last night is compare other carriers to see which one we will be switching to.

    • So because you have been a customer for 15 years, you didn’t have insurance, and it broke before you are eligible for an upgrade. You think that AT&T should do the right thing and give you a phone at a discounted rate? A contract is a contract.

      That is like you buying a car from a specific car company for 20 years and then the radio breaks 1,000 miles after the warranty runs out. Contract is a contract.

      no frebies in life.

      • bgdaddyrich
        September 18, 2011

        Whatever happened to good customer service? AT&T already charges exorbitant prices compared to their competitors.
        It would seem that they treat their customers with disdain on a regular basis. You, sir or madam sound like someone without conscience. Being a good human being doesn’t mean milking every customer for all you can get just because you can. Smh! That is the thought process that is destroying this country. Whatever happened to holding a company to a moral standard? AT&T should be ashamed of the
        Selves for how they treat their customers. However, the only wayto get something done about it is to make your voice heard. The pen IS mightier than the sword and sometimes even the dollar.

    • sam johnson
      August 25, 2011

      Post it on YouTube and any place you can find. They need not to play god.


    • They did the same thing to me and then I asked for a refurb phone…which I really did not want….but it was like a brand new phone and they agreed and sent me a refurb of the phone I wanted for free, and it has not messed up at all.

  • maxine tanner
    January 21, 2011

    I have tried every address that I can find to reach someone who can tell me anything except we don’t handle that at this office. Do you even have an office or number that I can talk to someone?I am tryinng to get the replacement for my prepaid phone that expires tomorrow.This makes 2 mos. that I have been calling and no success!!!!!I went in to the Fla. office I was told too and they acted like they had never heard of the program and gave me a no. to call and be insulted. Please contact me as I can’t seem to reACH YOU.

    • Maxine, are you trying to reach Wirefly or AT&T? I can’t help you with AT&T, but you can call Wirefly at 800-552-9000 (toll free). I hope that will get you set up with the replacement phone.


  • kyleseverance
    January 8, 2011

    add line of tex phone

  • Anonymous
    January 4, 2011

    This is not a place to leave customer service requests.

  • George Normil
    January 4, 2011

    I am requesting about my SIM card. I submitted a new card around 12/28/10. I am now trying to see if FEDEX send it out. I would like to know if you can submit me an e-mail.

  • Gary Sailor
    January 2, 2011

    When am I eligible for an upgrade on my 2 phones?

  • Longtime Att bendoverer
    December 16, 2010

    I’ve been an Att customer since before they turned in to Cingular. Stayed with them through the Cingular years, and now they’re Att again… I’ve been told I’m eligible for a free upgrade. I’m finally ready to toss my antique Nokia 6xxx and they want to charge me $18 “on time upgrade fee” WHAT A LOAD OF CRAP!!! Come on At&t, you’re already hitting me for the “required” $15/mo data plan for the new phone. $18 one time fee…?

  • teri miller
    December 16, 2010

    did not get phone.

  • diamond w.
    December 15, 2010


  • Mary Williams
    December 14, 2010

    I would like to know am i elgible for an upgrade with at&t there service is great and i am just wondering would like to know within a week sure would be great if i was and what are the consequences of going about finding out i see a lot of people would like to know also or is this a joke or something would be nice for christmas? let me know thru a response of my e-mail? thank you and have a great day

    December 12, 2010

    i have 2 phone with at&t i would like to cancle one of my line do i have to pay any fee for that

  • Bettye Stokeling
    December 10, 2010

    am i eligible for a free upgrade.

  • anita carey-jones
    December 5, 2010

    i would like to know if i am able to get an upgrade i was told after being with att for 6 months that i could is this true

    • anita carey-jones
      December 5, 2010

      my phone also when inside cuts the person off that i was talking to it cuts them off

      • kenneth cole
        December 8, 2010

        we have phones that cut you off that any giving time. we was told that at&t had towers down, annd wasnt going to do anything to them.
        ken cole

  • what dicounts are available for family plan upgrages, and “add a line” ?

  • Lisa Hammer
    December 2, 2010

    I have been with AT&T for years and the phone I have is the worse phone I have ever had with AT&T. It is a Pantech and drops almost every call I’m on. The only way I can send out a text is to type the text, hit send, then dial my voice mail for it to reach an outside line in order for the text to go out. Half the time I have to text someone and tell them to call me because I can’t call out. When trying to call out it just keeps saying “dialing” and never connects. I have called your customer service several times and just keep getting transferred to several different people asking the same questions. I feel due to this trouble I should either get an early upgrade or send me any other phone. The one I have is under warranty, if I could just speak with someone without repeating the same 100 questions. Just send me a phone PLEASE, I will send the one I have back to you. If I don’t get a response I am cancelling my contract. 513/649-4276 is my cell number.

  • Joe Garza
    November 30, 2010

    When can I get an answer?

  • Joe Garza
    November 30, 2010

    I have been with at&t for 3 yrs. and hoping I can get a free cell phone. My phone # is 361-746-0777. My Nokia is just as old and hard for me to read my E-mail. I have just signed up for a data package.

  • mary january
    November 29, 2010

    I would like to upgrade my phone It drops calls especially in the house and now it’s not ringing. I would like to have either a free Blackberry or Motorola

  • Janice Skaggs
    November 23, 2010

    Where are the phones for the free switch from Alltel to AT&T? It doesn’t even show Alltel on your list of change overs.

    Janice Skaggs

  • george adames
    November 19, 2010

    hi i wrote to you to see if i am eligile for a mor powerflu phone

  • george adames
    November 19, 2010

    hi am i good for a new phone ,where i live the phone dont work the well because of the area i live need a stronger and better phone up grape. thank you

    • R. McMullen
      December 8, 2010

      Am I eligible for free upgrade? If not could you please tell me the date I will be eligible.

      • Joseph Defiore
        May 6, 2011

        My cell phone number is 256 683 7625. Husband and I both have phones. His is a nokia and wants iPhone 3. Want to upgrade now. Is this possible? Account name is Joseph Defiore

        • Mrs. Defiore, please call 800-552-9000 and speak to a Wirefly agent. That way, you will get the most accurate information. I do not have the ability to look up accounts or determine what your eligibiitly is, but Wirefly’s phone agents can check easily, so please give a call.


          Bob at Wirefly

  • Brenda Lonsway
    November 18, 2010

    Am I eligible for a new phone. My phone doesn’t work well at

    • george adames
      November 19, 2010

      hi am i eligile for a new phone ,where i live the phone dont work that great, need better and powerful phone.

  • need to upgrade my phone samsung s4

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