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Verizon Wireless Upgrade Eligibility Requirements

Wirefly Learn » Resources

August 21st, 2010


Q. Am I Eligible for a Verizon Wireless Cell Phone Upgrade?

Not all existing Verizon Wireless customers qualify for contract extensions. Verizon Wireless alone sets threshold rules as to who is eligible for a contract extension, as follows:

193 Responses to “Verizon Wireless Upgrade Eligibility Requirements”

  • I am a repeat customer,hopefully. I am on a verizon plan and I purchaed my original Motorola smartphone from you. I am eligible for upgrade according to Verizon 12/27/11.
    Can you tell me in advance what kind of cost will I have if I get another smartphone. Do I have to change plans to get a better deal, or can I keep the same plan. When I talked to
    a verizon store, they told me I will get a $50.00 credit, which to me was a total joke.
    Just interested if you can do better, or will I need to change carrier to get a great deal from you, just like when I bought my first phone from you.

    • David, there is a LOT of time between now and December 27. Prices, phones, fees and plans could easily change by then, so I suggest that you wait until early December to start shopping for a new phone and plan. At that time, you will be able to get a price quote that has a reasonable chance of being accurate when you become eligible.

      Wirefly almost certainly will have better prices on phones than a Verizon store. In many cases, it is a couple hundred dollars less to buy a phone at Wirefly than it is from a carrier (such as Verizon).

      Thanks for thinking of Wirefly!

      Bob at Wirefly

    • Depending on if you are dealing with a direct store or an indirect store, could impact the deals you are able to get. Pricing is seperate between what Verizon offers and third party retailers (IE Costco, Walmart, Wireless Connection and so forth).

      The $50 credit sounds like a NE2 discount in addition to the special upgrade rate you get. Typically new smartphones run in excess of $500, by contracting the carrier is eatting some of the cost of the cellphone and deferring that over your contract period. Hence the reason if you terminate early you get an Eearly termination fee. So with the contract you can get a $500 smart phone for $200, $100, or sometimes even older smartphones for free. What this sounds like though as I mentioned is a New Every Two discount for loyalty customers. What happens is if you phone is $100 with a contract, and you have a $50 NE2 you are getting that cost reduced down to $50 with a contract for a phone that maybe would have cost you $500 retail.

  • My son’s line is eligible for an upgrade but mine is not. I would like to get a smartphone. I can transfer the upgrade from his phone to mine on the Verizon Wireless website, but will that information be available to a Wirefly customer service person, so that if I call to ask about an upgrade, the transfer will be reflected?

    • CG, yes, all that information should be available to a Wirefly sales agent. If you call about an upgrade, s/he should be able to help you.

      Bob at Wirefly

  • Hi, my uphrade date is 10/15/11 I was wondering if i can get a early upgrade with either you or verizon?

    • Lej, if Wirefly shows that you are eligible for an upgrade on Oct. 15, then that is the earliest you can upgrade through Wirefly. It’s possible that Verizon may allow you to upgrade sooner, but you will have to check with Verizon on that.

      Thanks for thinking of Wirefly for your upgrade!

      Bob at Wirefly

      • Wirefly is saying 22 months, Verizon usually goes by a 20 month period. Meaning you can usually become upgrade eligible 4 months before your contract is up.

  • I currently am eligible to upgrade in one month. I want to add a line and make mine a family plan, but if I do so and purchase a new phone to add, will I forfeit my “New Every Two” discount on my primary line when the time comes? Also, I am currently on the 29.99/unlimited data plan. Will this change if I switch to a family plan? How about when I upgrade to a new smart phone? Thanks!

    • Jenny, the answer is complicated, so I got a response from a customer service specialist:

      1) We can certainly upgrade your plan to a family plan. That is no problem.
      2) Verizon has gotten rid of its “New Every Two” promotion, and we don’t know if you will still be able to use it with direcely with Verizon. Wirefly has never been able to process NE2 on our orders, as that is a carrier-specific promotion.
      3) Your existing line will still be able to keep the unlimited data plan, but the new line will need to be on one of the new data plans – they are attached to the phones and not the phone plan.
      4) As for your existing line having to change your data plan – we do offer “Keep My Existing Data Plan” at this time. However, depending on when you upgrade, you may or may not have that as an option from Verizon.

      I hope that helps. Thanks for thinking of Wirefly for this!

      Bob at Wirefly

    • Data plan is considered a feature and not a plan, and is line specific. If you swap to a family plan you can carry the dataplan with you. A few exceptions do exist, such as things that could hinder this would be having a grandfathered Alltel plan or having a basic phone now. If you hvae a smartphone now and are just looking at adding another line and swapping over to a family shared plan. Only the the line that has the grandfathered unlimited would have it, you would still need a datapackage for the additional lines added or the other existing lines that do not currently have it. Remember data with verizon is considered a feature and not a rate plan.

  • I checked my upgrade eligibility on here and it says I’m not up until 4/12/12, but when I spoke to verizon, they said I was eligible on 8/12/11. I would like to give you guys my business again, please help me out.

    • James, we appreciate that you’d like to do business with Wirefly. In this case, however, it sounds like Verizon is offering you an upgrade that Wirefly is not allowed to offer. This happens often, because the carriers frequently allow you to upgrade at 12 or 18 months, but Wirefly is allowed to do upgrades only at 24 months. If you still think you should be allowed to upgrade, call 866-852-3216 and speak to an agent — there may be some facts in your case that our Eligibilty Checker overlooked. However, don’t be surprised if the dates are those you already discovered.

      Bob at Wirefly

  • Can I keep my old plan and upgrade my phones. I have a Verizon family plan. If so How?

    • Terry, you first need to find out if you are eligible to upgrade your phones. Go to Wirefly’s Eligibility Checker and enter your information to find out if you are eligible. (You may still have months left on a contract before you become eligible, and the Eligibility Checker will tell you that.) Once you know if you are eligible, you can either shop/purchase phones right here on the Web site (http://www.wirefly.com) or you can call 800-552-9000 and speak to a sales agent.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

      • I am eligible for upgrades on both lines. When I try to order I must select a new plan, there is no option for keeping my old plan

        • Terry, your best bet is to call Wirefly at 800-552-9000 and speak to a sales agent. The agent can look up your account and figure out why you are getting the information you’re getting. Verizon has changed its plans recently, and this may be the cause of what you see. Good luck!

          Bob at Wirefly

  • Ritz Pitts
    September 6, 2011

    I have been with sprint forever. But everytime I upgrade my phone with them its kinda expensive. Can I do an early upgrade?

    • Ritz, Sprint does allow early upgrades in certain circumstances, but only through Sprint itself. Wirefly does not offer those early upgrades for Sprint, unfortunately.

      Good luck!

      Bob at Wirefly

  • I am eligible for upgrades and I have added to the cart. My only concern is the “Details” outlined in the data plan changes. I have the LG Ally and the other line is the HTC Droid Eris. Both are smartphones and are on the $29.99/Unlimited Data Plan. I Don’t want to change that AT ALL! And I see under the details it gives a little “hint” by saying if Verizon doesn’t support the data plan any more that Wirefly will automatically sign up the 2GB/$29.99 a month plan. I really want to get my new phones through here, but I don’t want to have to worry about getting into a new contract with a horrible data plan.

    ALSO… I have the 1400 mins with the 10 people you can talk to on any of the lines…..Now when I upgrade it is only giving me the 1400 mins alone with NO OPTION of my existing plan. What’s this about???

    • Justin, you need to speak to a sales agent who can answer your questions. Please call 866-852-3216. I know that most of the carriers (such as Verizon) have been changing their plans lately and the agent will have the latest information on that.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

    • Tip of the day for you. If you upgrade and then somehow lose your unlimited dataplan call Verizon, whenever you change a feature you have a 50 day window to call up and get those features back before they are lost for froever, for the datapackage though it is 14 days. Seems verizon does not want you to keep it, but will honor it if you have it. So if somehow you lose it and wirefly removes it, which I doubt will happen, but I am not overly familiar with wirefly so I can not comment here, you need to be superfast and call up verizon and tell them you want the unlimited grandfather plan back. The agent won’t be able to do it for you but he can submit a ticket for the a specific department to return that feature to you in the event that the claim is filed in time and you meet all the criteria for getting it back.

  • I called wirefly and got a overseas rep who told me they could process my verizon upgrade even though my eligibility date is still one full week away. I told them I would wait. Is this true you can do the order a week out? I thought you had to be eligible before you could make the transaction. Don’t want to get stuck paying full price for two new phones because I placed the order a few days early.

    • Kale, I discussed this here at Wirefly and what the rep told you doesn’t sound right. It sometimes takes a couple of days for an order to process, so a rep might take an order a couple days before your eligibility is ready, knowing that you will be eligible by the time the order is completely processed. However, a week is too far out.

      Did you actually go ahead and complete the order? If so, give me the order number and I will check the status.

      Bob at Wirefly

  • I am looking at the Samsung Convoy 2 for Verizon Wireless & I see that a plan upgrade is required; my concern is that I’m currently receiving a 22% discount through my employer & I want to know if I purchase it through Wirefly that I will still receive the discount. Thanks!

    • Diane, It’s my understanding that Wirefly can work with most employee discounts. However, to be sure, call 866-852-3216 and discuss it with an agent.

      Thanks for thinking of Wirefly for your next phone!

      Bob at Wirefly

      • Hi Bob – thanks for the reply. I did call the # & suffice it to say, they were not helpful at all. The reply I got was, “Well, I don’t know.” OK…..so I’m going to contact Verizon & see what they have to say.

    • Yes you will still receive your discount. I just added a line and upgraded thru wirefly and i have verizon. Wirefly deals are so much more better than verizon!!

  • I called and talked with someone at Wirefly and told her, after checking the eligibility, I was eligible for for an upgrade in December of 2011. I wanted to move from an old flip phone to a new Droid or a Smart Phone. I understand I would probably pay full price for the phone and had no problems, but she said I couldn’t do that because I was not yet eligible. I asked her what happens if I had lost my phone and needed a new phone would I be able to add a new phone. She started asking me if I had some kind of insurance and I said “No” because I would be a new customer coming to Wirefly. Same answer, not eligible….SERIOUSLY??? She seem to have been annoyed that I asked that question. You should check into that phone conversation since all calls are recorded.

    • gwong, I know it’s confusing and frustrating, but the information you got from the phone agent is correct. The carriers do not allow Wirefly to modify your plan until you are eligible, and you won’t be eligible until Dec. 2011. If you want a new phone today, you can pay full price for a phone at Wirefly but you will have to take it to a Verizon store to upgrade your plan. Wirefly will not be able to upgrade your plan until Dec. 2011. Again, this is a constraint that is imposed upon Wirefly by the carriers — we would love to be able to do it but we are not permitted. Even if you lose your phone.

      I hope that helps you understand why you got the information that you received from the phone agent.

      Bob at Wirefly

  • I am on a Family Plan with my 10yr old son – my primary line is eligible for a partial upgrade and my second line (my son’s line) is eligible for a full upgrade. I would like to use the full upgrade on my second line and transfer it to the primary line. Verizon says I can do an alternate line upgrade – that upon receipt of the phone, I can call and have it activated on my primary line. Wirefly reps are telling me that, by doing this, I am breaching the Terms and Conditions but I don’t see how since I am still commiting to extended my contract by 24-mos regardless of which line the phone is activated on. Please advise…

    • Monica, I’m checking into it and will get back to you as soon as I have some information. Thanks for thinking of Wirefly for this!

      Bob at Wirefly

  • My contract with Verizon ended last December. Which box do I mark on your form? The New Contract or Upgrade? Also, what happens to my existing data plan? Does the price change on that, or do I get to keep the same unlimited plan for $29.99 as I’ve had for the past several years.

    • Floyd, you should mark “upgrade.” As for the data plan, we do have a box to check for “Keep my Existing Plan” – and depending on the phone you select (and the phone you’re upgrading from), we will try to accommodate that. You should also read the View Details link for the data plan option for KEMP.

      Hope that helps!

      Bob at Wirefly

  • justin p
    July 7, 2011

    my wife took my lines upgrade. so now her line is showing my upgrade date. if i order the phone in her number, verizon says i can do the alternate line upgrade.

    is this so?

    • Justin, please go to Wirefly.com and use the Upgrade Eligibility Checker to see if an upgrade will be allowed on your second line. There are some upgrades that you can only do through the carrier (Verizon in this case), and Wirefly is not allowed to do that upgrade. If the Wirefly Upgrade Eligibility Checker says that you can upgrade, then Wirefly should be able to process the upgrade.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • Can I use my new every 2 credit with Wirefly?

    • Unfortunately, you can’t use your “new-every-2″ credit with Wirefly, Scott. That is available only through the carriers.

      Bob at Wirefly

  • Jim Enlow
    June 26, 2011

    We need a phone ASAP for brother in Tenn he is on our 4 phone wirelss contract with Verizon .
    What phones are available NOW for quick shipping and Lowest cost ? 520 468 1503 is the phone with the entitlement !!!

    • Jim, there’s no way I can help you quickly through this forum. Please call Wirefly at 800-552-9000 to discuss your requirements and find out what’s available.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • Geoooo
    June 18, 2011

    My mom is adding me to her family plan do i get the phone i want for a discount price or do I have to pay the full price

    • Geo, you should be able to get a discounted price. Please give a call to 800-552-9000 and discuss it with a phone agent. Once s/he has all the detail, you should be able to get the final price and you can decide if the deal works for you.

      Bob at Wirefly

  • kimberly
    June 13, 2011

    I have two question I would like to know if can up grade a prepaid phone and also I would like to know if you work for a certain company that has a employee discount contract can that customer get that employee discount with the free phone and actovation for free?

    • Kimberly, I don’t really understand your question. Do you want to upgrade an existing prepaid phone? Or do you want to upgrade to a new phone? Please confirm.

      As for employee discounts, we can usually work with those at Wirefly. The best thing to do is to call Wirefly at 800-552-9000 and speak to an agent. Once s/he has all your information , you can find out what the costs and fees will be. Otherwise, it’s hard to give a blanket answer based on limited information.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • Audrey Offield
    June 8, 2011

    We have been with Verizon for some time,taken over Alltel. Our plan is still the alltel plan and I woould like to upgrade my daughters phone (lost her lgenv2 this past weekend!) she is now using her old Pantech 218. If we upgrade do we have to change the plan from Alltel to Verizon plan. I do not want to pay any more than we are at the moment. Her plan is about $30 a month for txt.and internet. Thank you.

    • Audrey, once you have an existing plan that you like, you are usually “grandfathered” into that rate. In other words, you should be able to keep the same rate for a new phone with equivalent features. And it’s the “equivalent features” that is most important there. If your daughter decides she wants a phone that requires a data plan, then your costs may change.

      You can call Wirefly at 800-552-9000 and ask your question to get a precise answer that takes into account all the details of your phones and service. I hope you can find a phone that works for your daughter.

      Bob at Wirefly

  • Tillie Seals
    June 6, 2011

    i have had my phone for about 2 years now and i’m very happy with the service that i’m receiving. I would like to sign up for a new updated phone i have a much older flip phone. please send app. to email or by phone 678-292-8814. Thanks

    • Tillie, there is no application form I can send. Why don’t you call Wirefly at 800-552-9000 and discuss your phone needs. There are many “feature” phones available through Wirefly that are free with an extended contract, so there will be something that fits your needs.

      Thanks for considering Wirefly!

      Bob at Wirefly

  • Jason
    May 8, 2011

    By reading all of these comments and questions. I feel as though everyone is sort of on the same page with Verizon Wireless. As a customer, Verizon allows you and early upgrade a couple of months prior to your actual upgrade date. So if you’re actual upgrade date is 9/21, Verizon gives the customers an option to upgrade as early as May, like myself. My actual upgrade day is in September, but as I look at my account and visit the stores, I’m told I am eligible for the early upgrade now.

    So everyone basically has the same question as to since Verizon itself allows these early upgrades, online & in the store, then why aren’t we able to do the same with Wirefly? Speaking for everyone, Wirefly should be able to go along with that feature as well, an enable early upgrades as long as it is approved by Verizon, instead of going by the actual upgrade date. Look into it! You will gain a lot more service!

    • Jason, Verizon (and other carriers) has restrictions on the sort of services Wirefly can offer. Although certain types of transactions can be done by Verizon at its stores, Wirefly may not be allowed to do the same thing. You’ll have to believe me when I say that we’d like to get as much of your business as we can. However, Verizon reserves certain transactions for itself.

      I hope you can find the deal you want!

      Bob at Wirefly

  • My verizon account shows I am eligible for an upgrade but when I check on wirefly I am not eligible for an upgrade. How do I ensure that my verizon upgrade eligibility shows up on wirefly’s eligibility check?

    • Tony, give Wirefly a call at 800-552-9000. A phone agent will be able to figure out the discrepancy and explain your options.

      Bob at Wirefly

  • marshall
    April 22, 2011

    My Verizon account says I am eligible for upgrade discount now and a new every 2 in December. My eligibility checker says I am eligible in December as well. I can get the Droid X for 149 at Verizon. Can Wirefly beat this

    • Marshall, the DROID X is free on Wirefly with a two-year renewal. That looks like the best price you’ll find.

      Bob at Wirefly

  • I have 2 phone that are up for renewal one the last of June the other a couple of days late the first of July. . .is that the early renewal date, 20 months in, or the actual renewal date, I am in need of 2 phone the ones we are using are messing up almost every day. .

    • Ernie, you should call Wirefly at 800-552-9000 and discuss your lines with a phone agent. With information from you, the agent will be able to look up your renewal dates and give you exact information. You could also try giving your information to Wirefly’s eligibiltiy checker tool. Click on that blue link and see if that helps.

      Bob at Wirefly

  • when it comes time for an early upgrade through verizon,am i eligible through wirefly also?

    • Hi Chad,

      You have to be fully eligible for an upgrade to place your order through Wirefly.

      I hope that helps,

      Amanda at Wirefly

  • Chrisi
    April 4, 2011

    I recently transferred my upgrade eligibility to my son’s line, and now I am ready to upgrade and would LOVE to new HTC Thunderbolt, since the Droid Incredible is no longer available. However, it seems unless I go through Verizon, and pay a lot more, I cannot transfer the upgrade. Is it possible??? Can I just call Wirefly or place an order through the Internet?? Thanks in advance for your help.

    • Chrisi, I believe the HTC DROID Incredible is still available, although it will be cut off soon. Otherwise, please give Wirefly a call at 800-552-9000 to discuss what you’d like to do. The agent will be able to advise you once s/he has all the information.

      Bob at Wirefly

      • Keith Ray
        May 14, 2011

        It appears that this option will not work. I called the number listed, and the lady told me that it was not possible to transfer an upgrade from another line in a family plan. Disappointing.

        • I’m sorry that it didn’t work out this time, Keith. The carriers allow us to do only certain types of transactions and we couldn’t help you with this one. I hope you can get a deal somewhere else.

          Bob at Wirefly

  • Theresa Murphy
    March 28, 2011

    I have been with Altell for 15 years or longer and my plan was purchased thought my company. My company was given a discount which allows its employees to purchase phone (we pay our own bills). I have completed my plans many times over the years. I no longer need the family plan and I need to remove my son from my plan. Also,I need a new phone. I’ve been looking at other brands and have been thinking about not committing to a plan. The problem is everyone I have talked with about getting a phone is saying I’m going to have a problem keeping my same phone number. I want to keep my phone number and I want to discontinue paying $129.00 for my phone. The are very few apps that I use on my blackberry,but there are some I would like to keep. How do I keep my phone number with your company or what company will I have to deal with now that Altell has been purchased by Verzion. I need a plan that keeps me within the $69.00 range. Can you help me with this?

    • Theresa, please give Wirefly a call at 800-552-9000. An agent should be able to answer all your questions and get you set up the way you want. To answer one of your concerns, you should be able to keep your phone number. However, just in case there is some sort of issue with your current agreement, please call Wirefly and let an agent get all the info and tell you about your options.

      Bob at Wirefly

  • I want to extend my contract to add a new phone. Why does it say I’m adding a line?

    • Jaci, give Wirefly a call at 800-552-9000 and explain what you want to do. I’m sure it can be handled with no problem.

      Bob at Wirefly

  • If my verizon plan already has unlimited texts, do i still need to pick one of the plans in the options (5,000, 500 texts etc.) I have a blackberry now so i would choose the personal email but im confused about the text messages

  • I am due for an upgrade with verizon, and am planning to go with the thunderbolt thru wirefly. My only concern is that my monthly plan charge appears to be more thru wirefly than verizon. Verizon says the 700 min. family share is 90.00 and wirefly says 99.99. I am the primary account holder. The only thing I think I might be mis-understanding is that wirefly might be including the 9.99 second line in that figure, although I wasn’t sure how they knew I had only one second line. Thanks!

    • Tracey, your best bet is to call Wirefly to discuss the costs. Give a call at 800-552-9000 and see if they can figure it out for you.

      Bob at Wirefly

  • I’m eligible for an upgrade and I’m wondering if I can apply my verizon new every two discount to my wirefly purchase. thanks.

  • we have a family plan with 4 phones only one of them is up for an upgrade, Verizon allows to transfer that upgrade option to one of the other lines & use it there, does Wirefly also offer that option ?

    • Hi John! The best thing is to call Wirefly and ask about your eligibility. The number to call is 800-552-9000.

      Bob at Wirefly

      • we cannot talk to anyone,so that number is no help

        • Sandy, please let me know what it is you are trying to do and I will forward it to the right person.

          Bob at Wirefly

  • Roberta
    March 13, 2011

    I checked the upgrade thru wirefly and it said i was not eligible for an upgrade but Verizon says i am due for an upgrade

    • Hi, Roberta! The best thing is to call Wirefly and ask about your eligibility. The number to call is 800-552-9000.

      Bob at Wirefly

  • Does all of the billing go directly to my carrier? Also will our government discount be affected if we buy through Wirefly?

    • Daryl, yes all of the billing goes directly to the carrier.

      As for your government discount, you will get that if you purchase a phone through Wirefly. It works differently depending on whether you renew an existing line or purchase a new line, so you should speak to an agent at Wirefly to make sure you understand how to get your discount. The number to call at Wirefly is 800-552-9000.

      Bob at Wirefly

  • Loretta
    March 9, 2011

    I would like to ask a few questions: First when I buy my phone thru you ,who will service the phone if something happens to it? Second, is my bill going to be higher when I go thru you or will it be the same as going directly thru Verizon ? Will I still be able to go to Verizon Wireless account for billing and questions or do I call you?I need these questions answered before I go any further. Thank you !

    • Hi, Loretta… thanks for the questions! First, Wirefly has a 30-day satisfaction guarranty. If you’re not happy about something in the first 30 days, call (or e-mail) us and we’ll take care of it. After the initial 30 days, you should work with Verizon for both device issues and billing questions.

      As for the cost of the plan, it’s the same through Wirefly as it is going directly through Verizon. We save you money on the phone because we don’t have the huge overhead of thousands of stores and employees to man them.

      I hope that helps you make a decision. Feel free to ask any more questions you may have.

      Bob at Wirefly

  • amanda m
    March 7, 2011

    The Verizon store told me that i am eligible for an upgrade because I am the primary number of my family plan. The eligibility checker on wirefly told me I’m not. Who is right?

    • You should call Wirefly and ask an associate about your eligibility. That way, you’ll know for sure if you are eligible for new discounted devices. If you’re not eligible, you’ll know why. The number to call is 800-552-9000. Hope it works out!


  • my upgrade elligibility is april but verizon said i can upgrade now. am i qualified to upgrade now through wirefly?

    • John, go to Wirefly.com and try the “Upgrade Eligibility Checker” on the home page. It will let you know if you are ready for an upgrade.


  • linda and gary ross
    February 25, 2011

    verizon wireless, my husband was due for his and mine up gradephones on sept.2010. he did purchase his new phone and i havent liked anything you have put out on the marketsince i purchasded the venus lg., but the phone my husband got keeps turning off by its self. we have had it rebooted twice and has done it again on feb 24,2011 and missed a very important call from our vet (because our pet had had surgery). my husband is very upset this phone keeps doing this. we were told by verizons store if ikept on doing this that there was probably something wrong with the phone. is he able to take the phone back to the verizon store and get another phone without restoking fees charged to use and get a differant phone? reply please. thank you FEB25,2011

    • Linda, since you got the phone in September 2010, your best bet is to take it to a Verizon store and ask about the problems you are having. They will be able to advise you on restocking charges or other fees (if any). Good luck!


  • Kim Hetrick
    February 20, 2011

    i want to upgrade mine and my daughter’s phones to Droid 2 (we are both eligible). But we don’t want the media. Do we HAVE to get it? I don’t see any way of not purchasing it through wirefly adn I don’t want to get these phones from Verizon directly… they are expensive!

    • What is the “media” you don’t want, Kim? Keep in mind that the Motorola DROID 2 is no longer available. It has been replaced with two models: the DROID 2 Global and the DROID R2-D2, which has Star Wars content but is otherwise identical to the DROID 2. So what additional information can I help you with?

      Bob at Wirefly

  • patrick oconnell
    February 19, 2011

    i would like to upgrade my phone. but i dont known pin/passcode

  • Miriamkust
    February 17, 2011

    I suppose to upgrade my phone 22 of January why now you tell me I’am not qualify to upgrade? reason

  • Caryn Roth
    February 9, 2011

    I would like to purchase two Droid X phones from you but need to make sure I can qualify for the price of 19.99 each; 3 of 4 lines on my acct. with Verizon are eligible for upgrade phones; my daughter’s number was put as the “primary ” line, even though I am the account holder and pay the bill for 4 lines. Verizon said it didn’t matter which number was listed as primary. However, it seems to matter now if I can’t replace the other two phones with Droid X as I intend. SInce the “primary” line user (my daughter) upgraded last night to another phone , I would like to know if I can buy two Droid X phones for the $19.99 price. Both lines are eligible as of 2/5/11 for upgrades.
    Please advise by calling me or email. Phone 360-689-4607; mooncalf69@gmail.com … I currently have a Motorola Droid and will be notified of your email if you choose to contact me that way. I am going to try to place the order and see if it works, but thought it best to give you a “heads up” , just in case there is a problem.

    Also, if the phones are $19.99 each, why does a different amount show when totaled? ($89.99)

    Caryn Roth

    • Caryn, the price to upgrade non-primary lines on a family plan goes up due to the fact that the carrier does not compensate us as much as they do for primary line upgrades. If you select “upgrade account, family plan, non-primary line” on Wirefly.com, that is the current price we offer. Our prices change frequently due to a variety of market factors. Our prices are often significantly lower than many of our competitors, in some cases up to hundreds of dollars lower. We know how important low prices are to our customers, and we continually strive to offer the most competitive prices on every device we sell.

      Thanks for asking!


  • ranulfo elizalde
    February 2, 2011

    how about an early upgrade

  • caroline leiber
    December 15, 2010

    I would like to know about the blackberry torch phone?

  • alvina williams
    December 12, 2010

    I put texting on my phone last week and my phone dosn’t have a keyboard and i need one to text. I haven’t replaced my phone in quite sometime even though I have upgradeded my policy a couple of times now Ineed the phone upgraded and I’m told I don’t get it at a low price because I didn’t take a phone at the time of my upgrade. why.

  • Ernestine Edmonds
    December 7, 2010

    My grand-daughter has a phone on my account it was knocked from her hand by accident and was renendered useless. I recently upgraded my phone but not hers. Is her number eligible
    for upgrade. 240-383-6030

  • Fred Schwartz
    December 2, 2010

    AT&T is my current carrier but my contract is with ATMC – a local authorized dealer. My contract will be completed this month. I tried to upgrade but was told that since my contract is thru ATMC that AT&T wouldn’t allow the upgrade. When my contract is completed will I be able to geta phone from Wirefly as a NEW customer since I will nolonger have a contract or have any obligations to ATMC?

    If not, and AT&T will not accept my business, isn’t that the same as AT&T telling me that the only way to purchase a phone from Wirefly is to drop them as a carrier & go to another carrier? I assume that when I am not under contract I am free to use any carrier that will accept my business/money. I want to purchase a phone from Wirefly! Thanks.

    • Your best bet is to go directly to the carrier of your choice, AT&T, Verizon etc. Only they can get you the best deal on phones, services etc. Also you can change minutes mid month with verizon as well as most of the others. In other words if this month you see you are going to go over you plan minutes, you can change to next higher plan minutes and not get charged .45/min or whatever your contract says. Next month if you want you can drop it back down. It has saved me a boatload of money. Most carriers will not allow this if you go with an “authorized” dealer.

  • they can keep their upgrade !!!!

  • sandy ogle
    November 26, 2010

    I have be with verizon 14yrs and up This last contract was a nightmare 5 rebuild phone each time they got worse! So no more contract this last phone you cannot turn off if you do it may take a day to come back on.and you pay $400.00 and up for the phones and get rebuild phone.Thanks


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