Choosing a Business Phone Service Provider in Charleston, MO
Being contacted via telephone is still the most popular way for people to get in touch with a business. Therefore, having the best telephone service provider in Charleston, MO is still important and beneficial to your company. You will always want a service that is not only reliable, but affordable for your needs. A business phone service provider should offer all the different features that you will need to run your business, so it is important to make your decision carefully before deciding on what phone company you are going to go with. Evaluate the different service types that each provider offers. When you are deciding, you'll be faced with two choices, these being either a traditional analog phone service or a VoIP service. They both have different features so it is important that you understand the distinctions. Compare these two Charleston, MO business providers below before making your final decision.
* Most providers offering unlimited calling and or other promotions have restrictions based on term contracts or promo periods. Rates shown do not include E-911 charges and taxes. Read providers terms and conditions before you purchase.
Business VoIP Phone Service in Charleston, MO
The newest innovation in phone service is Voice Over Internet Protocol, commonly referred to as VoIP. VoIP provides Charleston, MO area business customers with a quality alternative to old-fashioned analog phone lines. Since being introduced a little more than a decade ago, VoIP has become more mainstream, with more business owners choosing to adopt this style of phone service in favor of traditional PSTN service. VoIP is also the preferred business phone system choice for new companies, especially smaller businesses. Even though phone calls are transported over the Internet, users report that call quality with a VoIP service sounds the same as when using a traditional phone line. Maintaining a reliable call quality for VoIP, however, is dependent upon having a quality business Internet connection. The Wirefly Internet Speed Test can prove useful to check if your current Internet connection will supports VoIP telephone service.
How the phone calls are carried is the main difference between PSTN and VoIP service. PSTN service carries calls over an analog signal. VoIP calls are digitized and transmitted through your Internet connection. VoIP service is a lot more economical for most businesses who send data, with the cost of making and receiving calls considerably less than using a traditional phone network. This is important if your business makes and receives a large volume of long distance as well as international calls. Determine whether or not the provider you are considering offers a flat rate package allowing for an unlimited amount of calls to certain destinations rather than charging for calls by the minute.
You can order a Charleston, MO business VoIP service with virtually any calling feature that benefits your business. These include multiple extensions, voicemail with remote access, caller ID, ring groups, fax to email, call forwarding and voicemail to email.
Most business VoIP providers serving the Charleston, MO business community offer a variety of plans combining features that suit the needs of businesses depending upon their size. You may be a small start-up venture needing just half a dozen lines, or the national headquarters for a large corporation with thousands of extensions. In either case, or anywhere in-between, there is a VoIP service to meet your needs and your budget.
Choosing the Right VoIP Service for Your Charleston, MO Company
When you start your search for the best phone provider, you'll see that there are many VoIP service suppliers battling to do business with you. While you may be overwhelmed at first, you can actually use this to your advantage.
Consider what you need before you choose a company. You will want to know how many lines you will need, whether you will utilize the special features enough to be worth buying them and if your business has the potential to grow down the road. How much the companies charge for service will also be a factor. If you are a smaller company, you won't want a company that overcharges.
Compare all of the features between the companies to see who offers the most for the best rate. Look into the actual reputation of the company, as well. Finding a cheap VoIP service isn't beneficial if the company has poor customer service and a bad reputation. Remember that your company needs to have a reliable phone service to make and receive calls, so choosing a cheap company can actually lose you money if they do not offer reliable service.
Traditional Phone Service for Your Business
Traditional phone service is what many of us think when we are setting up a phone line. These calls are made over public switched telephone networks, or PSTN. This service is a nationwide system set up to deliver calls over cables, telephone lines and satellites. This also includes mobile services of late. This system has been around for almost one hundred years and was the first type of phone network to ever be used.
However, older is not always better. Using a PSTN service in Charleston, MO is actually more expensive than using a VoIP service, because of how old and fragile the actual infrastructure is. It requires regular maintenance which then pushes the costs towards the customer.
Making a long distance call over the PSTN requires the data to make numerous stops along the way as it is being transmitted. The calls flow through equipment that various companies own, making the calls themselves more expensive. While some of the infrastructures that carry, switch and route the calls have become fully digital, it is the “last mile' that is still analog - the connection from the customer to the local central office.
PBX Systems in Charleston, MO: What Does This Mean for You?
Most Charleston, MO businesses use a private branch exchange, or PBX, to route the calls that come through their company. The PBX is what allows the company to enjoy the different calling features, such as voicemail, caller ID, call forwarding and more.
When a company uses a traditional PSTN phone system, they must have a PBX, which can be located either at the company or at a remote location. But it doesn't matter where the PBX is located in terms of cost, as it is still very expensive to use. When you first need to set up the whole phone system, you'll be required to purchase a number of pieces of hardware. Your initial investment could cost at least $1,000, if not more. Other necessary steps, such as installation, configuration and future maintenance, will not be included in your initial purchase price. Therefore, if you need to hire a service technician to fix a problem, you will be paying at least a $100 an hour for them to come out to you.
Additionally, a traditional PBX system in Charleston, MO may need upgraded or expanded in the future, which can be both difficult and expensive to do. Since many PBX systems don't support more than a few different phone lines, if you need more extensions in the future you will be required to pay for the hardware to install them.
A PBX system can also experience breakdowns and issues after being installed. If it does, you will again be responsible for paying for the repairs and any hardware costs that your company needs. There is also the chance that your system could become obsolete at any time, forcing you to replace it.
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